CLOSED: Quidco Question and Answers - please see new thread

prowla

(I'm just contemplating buying 3 iPads as Christmas presents; due to being stiffed on O2 credit, it won't be via QuidCo.)

Vodafone

rummy wrote: »

I'm now lumbered with credit checks on my file making it hard to get any other contracts and also cancelling my Vodafone order is also proving to be immensely difficult even though it hasn't even started yet. Seriously disappointed both at Qudico and Vodafone.

Wish I had googled the other MSE users thread before putting that order through.

Hi rummy,

It's a shame to hear about your dissatisfaction here.

If you'd like me to take a closer look at things could you email me with the relevant details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches us could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK

IHateCallcentres

Its not perfect and they could do a lot more to improve the user friendliness of the site, they seem focused on gaining members omitting to provide the resources to support the customer service and thats why its declined in my opinion.

Quite clearly some people's expectations are unrealistic but the Faster paying scheme seems to have evoked an emotive reaction from members. The problem is Quidco need the retailers or they don't have a business, I am sure they know who the slower payers are or even the problematic payers and warn them then remove them; I believe this is their attempt to cajoule them into speeding up payments but the big problem is that everybody's opinion of Faster paying is very different. To remove the ambiguity they should prominently display what the definition is and what retailers have to do to achieve this, how its decided now is a mystery and how its assessed is a total mystery. My belief is they should define this as an interim measure then remove it as its creating a false hope, replace it with a table top 10 or 20 positions based on feedback decided by transactions not value that could be weekly to encourage member participation.

Contact e-mail needs to be reintroduced, clearly they were being swamped with them and made a decision to withdraw it and filter it through various questions to reduce their admin workload. It hasn't worked as they are alienating people who don't fit the very limited scenarios they have established, I have had to raise multiple queries for the same issue that then become very confusing for their staff to resolve as you cant reply to the original query raised.

Replace the email with a filtered e-mail that only permits a restricted number of e-mails in a month that allows you to deal with issues yet will remedy their admin workload. You could restrict new users as they will obviously have more problems and reward existing members annually with a higher number of e-mails each year to build loyalty as at present there is no recognition for this. Could enhance higher spenders too with more e-mail access if you set limits.

They need to address this soon as the current system isnt working, would welcome others views but I think its achievable its just a matter of enough people voting with their feet or sufficient bad PR to force them to resolve the problem.

ladymarmalade222

I recently went back to using Quidco after using Topcashback for the past two years. I was tempted back by an offer of they would pay my cashback quicker should I make a transaction by a certain date.

I wish I hadn't bothered, I have spent hours dealing with their errors of wrong amounts tracking and now they have even gone back on their promise of paying outstanding cashback quicker even though I did make a transaction. They stated I had been sent the email in error!

I have never had anything declined by Topcashback over the 4/5 years I have been using them so should have stuck with them.

To rub salt into the wounds they have debited 10.00 admin fee from my cashback to cover last years fee and this years!

The contact is also so difficult, you go around in circles to try to contact the support team and just get stuck in a generic questions cycle.

Very poor service and I can see people moving away from Quidco in large numbers as it is just too much hassle.

xxx

Meadows

Quidco for M&S

10%
EXCLUSIVE RATE EXPIRES IN 8 HOURS

Details
- This cashback offer excludes Made to Measure Shirts, Marks and Spencer Energy, Lunch to Go, Marks and Spencer Money, Marks and Spencer Travel Money, Marks and Spencer Travel Insurance, Gift Cards/Gift Vouchers, Technology, Household Electricals, Large Appliances, Personalised Cards, Gift Experiences and Food to Order
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details

Happychappy

Hi, has anyone experience of buying a Lloyds TSB car insurance policy through Quidco? I bought mine on 15th July and it tracked straight away, and still tracking and tracking and tracking?

Unfortunately going onto the totally and completely unhelpful Quidco site, they give a bland statement regarding Lloyds TSB

Quick answer:

Don’t worry - Lloyds TSB Car Insurance has been taking an average of 6 months to pay, once they have agreed to pay cashback for your purchase.

If your payment takes any longer than that we will of course chase it up for you.

The term it takes an average of six months to get paid once they have agreed? does that mean wait six months for them to agree as at present it has only tracked for five months, and once they confirm, does this mean another six months, or six months from tracking, I wish they would use plain English and honesty !!

Dazedandconfused

I'm a bit puzzled at the moment. I have a tracked zooplus transaction from 17 Nov 11 which still is only tracked at the moment yet I've had several other zooplus payments from transactions after that one since then. Why would this be, it's only for about £3 cashback but it's not the point?

In addition I've had to manually raise claims 3 times in the last 2 weeks when I've never had a problem with items tracking before. There is nothing different about my browser or how I'm using the site. One of those is for a considerable amount as it was on a purchase of insurance so I hope this does now go through ok.

lizziedrippin

Dazedandconfused wrote: »

I'm a bit puzzled at the moment. I have a tracked zooplus transaction from 17 Nov 11 which still is only tracked at the moment yet I've had several other zooplus payments from transactions after that one since then. Why would this be, it's only for about £3 cashback but it's not the point?

In addition I've had to manually raise claims 3 times in the last 2 weeks when I've never had a problem with items tracking before. There is nothing different about my browser or how I'm using the site. One of those is for a considerable amount as it was on a purchase of insurance so I hope this does now go through ok.

I am having the same problem.... nothing is tracking at all and I am having to make cashback claims for every transaction, despite the quidco links taking me through to the sites as usual. :mad: I am also awaiting payments from a year ago and am getting very frustrated as there seems to be no way of contacting quidco to ask questions about the problems! Everyone has always said to me that I should use Topcashback and I am starting to think that the time has come to make the change

Dazedandconfused

I'm starting to think the same - it's really quite annoying.

quidco_Company_Representative

Good afternoon everybody,


I hope you had a lovely weekend, I’ll address your questions below.


@point3 Unfortunately, you will not be able to contact us through our regular ‘contact us’ channels if you do not have an open account, that’s why we have asked for you to contact us via our email address. I can confirm that any and all personal data is removed from our systems once your account has been closed, this includes information that is requested for a cashback claim and any card numbers associated with in store cashback. In regards to any outstanding cashback, if we receive this after you have closed your account, then we return this to the retailer as we cannot forward it to any bank/Paypal accounts as these details are removed during the closure of the account. I hope this has helped.


@CHRISSYG Please do be aware that the contract we have with the retailers listed as 'Faster Paying' only began on 16th August 2012, so as your claim was made before this date, the previous payment speed currently applies, but as always, we endeavour to get your cashback to you as soon as possible.


@Starving Artist please don’t worry, if you made your purchase online, you will still be eligible for cashback as long as you did not change that order. Also in regards to your tablet, you will still be eligible for the cashback, because you reserved during the 10% period and as you did not pay for the virus protection, there is no change to the amount that qualified for cash back. As for the offer of double cashback, you are correct; this is based on the cashback rate being offered on the date that you make your purchase.


@prowla This merchant will only validate transactions/ enquiries after you have completed your booking, and so the correct amount should update by the time your cashback becomes confirmed. Of course if this doesn’t happen, we would ask that you raise an incorrect cashback claim then.


@bcgraeme At the moment, we do not have a list of retailers who won’t accept claims as the retailers we have live are constantly changing. I would advise checking the terms & conditions of each retailer because it will say it on their page if they do not accept claims. It does happen that some retailers change their terms & conditions to include claims, but in these cases, they will only accept claims for purchases made after the date that they changed the terms.


@oldenufftoknowbetter I’m sorry you’ve had an issue contacting us. You can do so with this link and selecting “My questions is not covered above”. Unfortunately I am unable to answer specific questions about your account, but if you can raise a ticket, then we will be more than happy to have a look at these for you. I can assure you though, that we do not receive any commission for your declined cashback and anything we do receive, we pass on to you.


@brownbabygirl There is no new retention fee, only the original £5 that you are aware of. It could be that you did not have enough confirmed cashback to retain this in the last payment and so we have had to retain the remainder from your latest payment. We would be more than happy to take a closer look into this for you if you could raise a ticket.


@repechage As I mentioned above to @oldenufftoknowbetter, there is a section in the help called “My question is not covered above” and you will be able to write a ticket this way. As for your purchase, there were some issues with the names of American Express products being mixed up, but it is for the correct purchase. If you raise a ticket under the directions mentioned above, then we will be more than happy to investigate for you.


@jak When we send a payment to you, we would expect this to clear in your account within 5 working days, if it has not, then please raise a support ticket so that we can investigate this for you.


@cantcope The Facebook promotion asked you to click on the link we provided so we could give you some cashback to buy a drink on us for Christmas. Obviously, what you use it for is completely up to you, but the offer is there!


@IHateCallCentres The faster paying scheme is a new contract that we have rolled out with only our most trustworthy retailers, this is why you won’t see it on all. With this contract, we are now paying out huge sums of money before we receive it from the retailer and of course, this leaves us in a very vulnerable position, but we do it because we want to keep our members happy. You are correct, we know who the slower and problematic payers are and we work on a system that constantly monitors them to ensure that they do not become a problem for our members, should they cause an issue, then we will remove them. We have been listening to our members and that is why we have the “My question is not covered above” option for when members are writing a ticket that does not have an already listed response.


@ladymarmalade222 As I have mentioned above, we have been expanding our contact system, and we are always rolling out new ways for members to get in touch with us, including a call back system, although this is in the early stages, as we need to assess how busy this may become and if it would be of use to our members.


@Happychappy Please don’t worry, this is 6 months from your date of purchase, so we would expect this to become confirmed by the end of January at the latest.


@Dazedandconfused If you could raise a ticket for this, we will happily investigate to try and speed things up. If you are having problems regarding tracking, then please have a look at our help pages which may be able to assist you in setting up your browser for a specific affiliate networks tracking.


@lizziedrippin As I have mentioned above, please could you take a look our tracking guidelines as it maybe that your browser needs to be set up properly to accept all of our affiliate networks. As for your transactions that are delayed, could you please raise a ticket so that we can investigate for you?


Sorry it’s been a bit of a long post, but I hope I have managed to answer your questions.



Thanks,


Leanne