CLOSED: Quidco Question and Answers - please see new thread

shaftingham

quidco_Company_Representative wrote: »

Good morning,


@ZED – Is it possible that you have another account at all? If you send an email to [EMAIL="members@quidco.com"]members@quidco.com[/EMAIL] FAO Rosie, I can double check this for you.

@shaftingham – I do understand and I am really sorry about this. There may have been a delay with the application of the payment, however I have put a note on your account so I can double check that this will be paid on the next payment run.

@Celt32girl – I’m sorry to hear that this was paid incorrectly. I will ensure that a support ticket is raised for you and we can then raise the claim on your behalf.

Many thanks,

Rosie

Well, 10 days since last payment run, 4-5 days to go to next, still NOT appeared on my account, so we have a situation whereby you say you received the payment over 3 weeks ago and it apparently takes 3 weeks+ to administer this to my account? I'm baffled by the delay. Something not quite right here methinks....:mad:

quidco_Company_Representative

Good afternoon,


@potty23 – Once it has gone over the 3 months you should be able to raise the claim. If it still isn’t letting you, can you please send me an email to members@quidco.com, FAO Rosie, and I’ll double check this for you.

@happychappy – Thanks for confirming. It looks as though one has now been approved so I presume we are now just waiting for the other one, which appears to have been in the same scenario.

@niaud – Can you clarify if this did initially track in? Netflix do usually track in at ‘no amount’, and then update once the 5 hours has been watched. However if it didn’t track in at all, then you will need to raise a missing cashback claim.

@georgiesmum – I’m sorry to hear that, and we can certainly look into this for you. Can I ask you to go to our help centre and select ‘why has my cashback not updated to confirmed?’. The Quidcare Team can then investigate this further for you.

@shaftingham - Please don't worry, I am personally keeping an eye on this for you so I can ensure it will move to confirmed before the payment run takes place.

Thanks,

Rosie

jayward

hi when should activity show up bought Sainsburys home Insurance

niaud

Thank you for replying so quickly.

No, it appears not to have tracked, and I have tried to raise a cashback claim, but it won't let me go any further as it has been 7 weeks since the beginning of the trial (not since the 5 hours was watched, which is when it should be from). I know I definately cleared all cookies and went through Quidco before signing up and I took great care in doing this.

I can't seem to get anywhere with this, any help you can provide would be very appreciated!

quidco_Company_Representative

Good morning,

@jayward - This should show up within 3 days of you taking out the policy.

@niaud - Sorry to hear that, however we may still be able to help with this. Can I ask you to email members@quidco.com and I'll personally take a look into this for you.

Many thanks,

Rosie

shaftingham

quidco_Company_Representative wrote: »

Good afternoon,


@potty23 – Once it has gone over the 3 months you should be able to raise the claim. If it still isn’t letting you, can you please send me an email to [EMAIL="members@quidco.com"]members@quidco.com[/EMAIL], FAO Rosie, and I’ll double check this for you.

@happychappy – Thanks for confirming. It looks as though one has now been approved so I presume we are now just waiting for the other one, which appears to have been in the same scenario.

@niaud – Can you clarify if this did initially track in? Netflix do usually track in at ‘no amount’, and then update once the 5 hours has been watched. However if it didn’t track in at all, then you will need to raise a missing cashback claim.

@georgiesmum – I’m sorry to hear that, and we can certainly look into this for you. Can I ask you to go to our help centre and select ‘why has my cashback not updated to confirmed?’. The Quidcare Team can then investigate this further for you.

@shaftingham - Please don't worry, I am personally keeping an eye on this for you so I can ensure it will move to confirmed before the payment run takes place.

Thanks,

Rosie

Thanks Rosie, has appeared today in time for next payment run.

quidco_Company_Representative

Good morning,

@shaftingham - Thanks for getting back to me, I'm glad to hear that!

Many thanks,

Rosie

endisforever_2

hi

why do i never get the cashback into my bank account i have over £25 in cashback and its says it will be paid on the next run but i never get any payout

jasonwatkins

i'm only two outstanding payments left from being able to forget about quidco. so close

hjd

endisforever wrote: »

hi

why do i never get the cashback into my bank account i have over £25 in cashback and its says it will be paid on the next run but i never get any payout

Have you actually
a) set up the bank account within your quidco account and
b) if so, made sure that the minimum payment is set up for under £25?