Please help barclays took all money out my account

YorkshireBoy

willo65 wrote: »

I would think it's possible the banked thought it was odd to have 2x cheques of similar values paid in one week apart. If this was from the relative couldn't they have given you 1 cheque?

I was just about to post exactly the same! Two similar sized value bankers drafts, at a cost of £20 each (according to the Halifax fees structure), a few days apart! Seems like a waste of money when one would have done?

Whilst we're on that subject, the brother is clearly a very helpful chap...so why can't he loan the OP the £193.66 they've actually lost at the moment? Problem solved*...and food on the table? Then, in just a few days time the £7,193.66 will be returned and brother repaid.

Happy days?


* Assuming there are no bills due to be paid from the account of course. However, it seems food and petrol are the main issue here?

Mrs_Arcanum

staffie1 wrote: »

Either because all of the funds in that account are being investigated, or because a hold has been placed on the entire account for some other reason.

This is the major issue. Someone who knows they have £193.66 of cleared funds in their account and shops accordingly, only to have their debit card declined because Barclays have taken the lot without a word to the customer has been treated appallingly.

As for two cheques; perhaps her brother has two accounts & one was from a high interest savings & the other a deposit & didn't think to shove the whole lot into one account before getting the bankers draft made out. Or they were Bank cheques not bankers drafts.

Never used to be charged for a bank cheque to pay for the Crib League trophies from a deposit account.

staffie1

I wonder whether OP can obtain a mini-statement from a barclays cash machine or register for internet banking to get to see their last few transactions? It would at the very least show the money coming in and going out, and may offer a clue?

meer53

Mrs_Arcanum wrote: »

This is the major issue. Someone who knows they have £193.66 of cleared funds in their account and shops accordingly, only to have their debit card declined because Barclays have taken the lot without a word to the customer has been treated appallingly.

As for two cheques; perhaps her brother has two accounts & one was from a high interest savings & the other a deposit & didn't think to shove the whole lot into one account before getting the bankers draft made out. Or they were Bank cheques not bankers drafts.

Never used to be charged for a bank cheque to pay for the Crib League trophies from a deposit account.

There is obviously more to this story than we know about. From what the OP said, i would assume (rightly or wrongly) that Barclays have their suspicions about the two bankers drafts which were paid in which is why they have debited the OP with all the funds in his account. For all we know, he might be doing this on a regular basis. The money which he says was already in the account may also be from the same source. If there is no issue with where the money has come from, then he will be credited in the next few days.

As someone has said previously, Barclays are not here to tell anyone their side of the story. They aren't allowed to. To contact someone to let them know that because they've paid in two large amounts they're being investigated for possible money laundering is ridiculous, surely you can see that ? They haven't done anything wrong.

CLAPTON

meer53 wrote: »

There is obviously more to this story than we know about. From what the OP said, i would assume (rightly or wrongly) that Barclays have their suspicions about the two bankers drafts which were paid in which is why they have debited the OP with all the funds in his account. For all we know, he might be doing this on a regular basis. The money which he says was already in the account may also be from the same source. If there is no issue with where the money has come from, then he will be credited in the next few days.

As someone has said previously, Barclays are not here to tell anyone their side of the story. They aren't allowed to. To contact someone to let them know that because they've paid in two large amounts they're being investigated for possible money laundering is ridiculous, surely you can see that ? They haven't done anything wrong.

clearly we don't know the full facts here but the money laundering regulations and how banks etc choose to implement them are a disgrace.

I've open a new savings a/c simply by writing a cheque from my bank without any problem

another savings a/c required photo evidence, current utilty bills, bank statements etc before they would allow me to open an a/c (I didn't bother)

i've just received a letter fron NS&I demanding I return a specimen signature witnessed by two people before thay will open a direct savings a/c (inspite of having saving certs and premium bonds with them for over 20 years)

Halifax once refuse to pay out a matured 12 month regular savings a/c for money laundering reasons and kept me waiting about 2 weeks (we're talking 3000 here paid in 12 monthly 250 installments)

the system is complete madness.

the regulators are the same people that allowed the collapse of the UK banking system but make simple low value transactions a nightmere


in this case barclays would be breaking no rules by allowing say 1,000 for immediate use and freezing the rest; some common sense would be good.

lets face it, if he was a real money launderer, Barcalys freezing his a/c would be a bit of a give away wouldn't it?

d.ross_2

grizzly1911 wrote: »

d.ross wrote: »

Ever worked in Fraud Investigation?

I know what goes on. But the way you are talking you would think a criminal had come onto the thread to tell us all aboul their criminal activities.

Fraud investigation is triggered by patterns. These patterns can also occur quite innocently. This is where a human being should review it immediately, rather than completely messing an innocent customers life up for the best part of a week.

The biggest crooks of them all are the banks. There is a huge list, but right at the top is the bonuses the management get whilst tax payers are bailing them out.

d.ross_2

staffie1 wrote: »

I'm not missing the point d.ross, I understand the argument. In law, "A person is guilty of theft, if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it".

What a stupid statement. To start with the bank have never been honest about it. Secondly there is no reason why they have deprived the customer of their money (not the banks), as other banks don't do this. The withdrawl from the OP's account is unauthorised, which makes it theft.

And to top it all, are you saying it is ok for a car theif to borrow a car, but then bring it back in a few days???

d.ross_2

staffie1 wrote: »

Either because all of the funds in that account are being investigated, or because a hold has been placed on the entire account for some other reason.

You didn't answer their question.....other banks don't operate in this way.

Stop making excused for Barclays poor service.

d.ross_2

YorkshireBoy wrote: »

I was just about to post exactly the same! Two similar sized value bankers drafts, at a cost of £20 each (according to the Halifax fees structure), a few days apart! Seems like a waste of money when one would have done?

Whilst we're on that subject, the brother is clearly a very helpful chap...so why can't he loan the OP the £193.66 they've actually lost at the moment? Problem solved*...and food on the table? Then, in just a few days time the £7,193.66 will be returned and brother repaid.

Happy days?


* Assuming there are no bills due to be paid from the account of course. However, it seems food and petrol are the main issue here?

So you think it's ok for the bank to do this, and then the poor sod has to get relatives to bail him out?

d.ross_2

staffie1 wrote: »

I wonder whether OP can obtain a mini-statement from a barclays cash machine or register for internet banking to get to see their last few transactions? It would at the very least show the money coming in and going out, and may offer a clue?

They know where it has gone...read the first post.