When does 15p equal to £65?

dabbit

Lokolo wrote: »

The amount is a fixed fee. These fees are in the T&Cs.

And yes, I defend the fee, it's there black and white. Don't like the amount charged? Don't have to end up paying it. Simples.

If that is the case why didn't they contact her when she went overdrawn, she could have remedied the situation by putting money in to cover the overdraft (she also has some money in a building society). Instead they left it enough days to add up to £40, before her wages were put in. It'd be nice to have enough money all the time so you never go into overdraft like you, but some of us aren't that lucky!

glider3560

dabbit wrote: »

If that is the case why didn't they contact her when she went overdrawn, she could have remedied the situation by putting money in to cover the overdraft (she also has some money in a building society).

Why didn't she check her account in this time? Why should the bank be responsible for babysitting adults?

With all the latest technology these dates, it isn't difficult to check what is in your account every day or two.

money_maker_2

glider3560 wrote: »

Why didn't she check her account in this time? Why should the bank be responsible for babysitting adults?

With all the latest technology these dates, it isn't difficult to check what is in your account every day or two.

I second that! And everything else others have said. Its the customers responsibility to check their accounts. The banks/B.s do inform customers when they are overdrawn via a monthly statment. what more can you expect? daily statments? She left if far to long overdrawn, which is why she got charged, clearly outlined in the statement. The charges I will agree are stupidly expensive, but again its what she signed up for in t&c's.
Thats the beauty of telephone/online banking, atms and branches. You should check your account every few days at least. It takes seconds.
You can't honestly expect the bank to phone her up on the day and tell her she has gone overdrawn. How many millions of their customers go overdrawn each day? Authorised or not? There would need to be the same amount of employees as customers in order for a phone call on the day to work.
Its a harsh lesson to be learned. Plead ignorance/first time offence and they will prob clear the charges.
I hope it gets sorted, but you the only person to blame is herself

sorry

dzug1

zppp wrote: »

And I imagine this would be fruitless.

At the end of the day, there are always going to be people who go over the line a bank sets. If a bank says that they won't charge up to £10 overdrawn, what happens for those who go overdrawn by £10.15?

They get charged and start bleating IT'S NOT FAIR, WAH WAH WAH, just the same as they would if it were £50.15. Or £100.15.

dabbit

glider3560 wrote: »

Why didn't she check her account in this time? Why should the bank be responsible for babysitting adults?

With all the latest technology these dates, it isn't difficult to check what is in your account every day or two.

I'm not suggesting that banks babysit adults at all, what I am saying is how come she went over drawn by 15p consider they wouldn't give her an overdraft facility when she opened her account some years ago. My other problem is that even if it was OK to pay her bill without her having money, is £65 for 15p really justifiable. I know the bankers need their bonuses but that is just having a laugh!

virgin_moneysaver

dabbit wrote: »

I'm not suggesting that banks babysit adults at all, what I am saying is how come she went over drawn by 15p consider they wouldn't give her an overdraft facility when she opened her account some years ago. My other problem is that even if it was OK to pay her bill without her having money, is £65 for 15p really justifiable. I know the bankers need their bonuses but that is just having a laugh!

she may have not qualified when she opened her account some years, but has she asked for an overdraft since? - you can also sign up for FREE text alerts which will advise you if yr nearing yr limit, has she applied for that?

if it was a debit card payment the Bank cannot return these as they're guranteed payments - if the retailer was at fault in applying for funds she could ask them for recompense but I wouldn't hold my breath

in these days of instant technology I personally wouldn't dream of not checking my account on a daily basis

like previous posters, I'd go to the Bank, admit oversight, hold hands up & ask for refund as 1st offence

vaporate

vintagegirl wrote: »

why should they cancel transactions? its not the banks job to babysit customers, you should know how much you have in the bank before you pay for something. its not rocket science

Complete cobblers.

Should be a automated system in place to do this. (prevent overdrawn)

Not rocket science as you cockerly said.

The banks are in the wrong as usual.

anna42hmr

vaporate wrote: »

Complete cobblers.

Should be a automated system in place to do this. (prevent overdrawn)

Not rocket science as you cockerly said.

The banks are in the wrong as usual.

The banks not in the wrong, they applied charges as per the terms and conditions.

Also banks cant prevent accounts going overdrawn in many circumstances, for instance payments made by debit card are guarenteed methods of payment (not to mention if payments are under the floor limits so banks dont know about them.)

as are cheques issued with a guarentee number on the back for those with cheque gauarentee cards

how is graze payment taken? direct debit or continous payment authority or just a standard debit card paymenty? may not have been able to stop the payment even if the bank wanted to??

vaporate

anna42hmr wrote: »

The banks not in the wrong, they applied charges as per the terms and conditions.

Also banks cant prevent accounts going overdrawn in many circumstances, for instance payments made by debit card are guarenteed methods of payment (not to mention if payments are under the floor limits so banks dont know about them.)

as are cheques issued with a guarentee number on the back for those with cheque gauarentee cards

how is graze payment taken? direct debit or continous payment authority or just a standard debit card paymenty? may not have been able to stop the payment even if the bank wanted to??

It is possible if they really wanted to set up a system.

It is pure trap. Simple.

anna42hmr

vaporate wrote: »

It is possible if they really wanted to set up a system.

It is pure trap. Simple.

1. the whole point of cheque guarentee cards is that bank honours them regardless of funds in account

2. ref debit cards, yes cards can be sent so that every transaction gets approval first but limits the usability of them which is not fair on all customers if this bought in, for instance many train companies etc use off line only card processors which means that if any one wanted to buy on board a train they would not be able to use a card, my brother has this type of card and the number of times he has issues with it is ridiculous, and ends up with us paying and him giving us the cash

3. why is it a trap, as a previous poster has stated with online banking, phone banking, mobile phone appliocations etc, no reason for people to not know how much is in their accounts