When does 15p equal to £65?

meer53

noodle wrote: »

If that's how a bank is, then I wouldn't deal with them. I echo the positive comments about the co-op/smile, who've refunded charges to me in the past.

So, do you think that you're going to be refunded EVERY time you go overdrawn ? What will your opinion of your bank be when they say "sorry but this time we're not going to refund you " ? Most people who understand that they will be charged if they go overdrawn keep a very close eye on their balance, i know i do, i get text messages every day and check my account online as often as i can. If i incur charges then it's MY fault, not the banks. If it's a bank error that causes me to be overdrawn then i would definately expect charges to be refunded.

The banks have to draw the line somewhere, the charges are a deterrent, maybe the OP's daughter will take responsibility for her own financial affairs in future ? Instead of asking her parents to sort it out for her.

IrishGypsy

ses6jwg wrote: »

3 pages of poop.

OP, tell your daugher to go to a branch, they have instructions to refund all charges if the customer is less than £10 OD.

This.

As long as your daughter hasn't gone overdrawn again since this mishap a branch can waive all fees as long as this was the only instance in her statement period where she went under £10 OD.

So for this prticular scenario, it's all a moot point. Santander might not be saints (and certainly not well loved round MSE parts), but compared to quite a few banks (especially other banks on mainland Europe), their 'fees' are a hell of a lot smaller.

backinbusiness

If she is running her account this close to the wire then she cannot afford graze boxes (which I've just had to google).

She could pick all this stuff up in supermarkets for £1.

A harsh lesson perhaps, but it shouldn't happen again.

Check online banking every single day.

It only takes 2 minutes - time well spent.

BiB

Andystriker

She went overdrawn and its in the banks T&C what will happen if you do this. Its her own fault.

noodle

meer53 wrote: »

So, do you think that you're going to be refunded EVERY time you go overdrawn ? What will your opinion of your bank be when they say "sorry but this time we're not going to refund you " ? Most people who understand that they will be charged if they go overdrawn keep a very close eye on their balance, i know i do, i get text messages every day and check my account online as often as i can. If i incur charges then it's MY fault, not the banks. If it's a bank error that causes me to be overdrawn then i would definately expect charges to be refunded.

The banks have to draw the line somewhere, the charges are a deterrent, maybe the OP's daughter will take responsibility for her own financial affairs in future ? Instead of asking her parents to sort it out for her.

The speed at which people on some of these forums rush to be judgmental and jump onto their chosen high horse amuses me. Especially when they don't even read the whole of the post they're responding to, instead choosing to pick one little bit and 'go off on one'.

I have been refunded charges twice by the Co-op. Once there was a slight timing issue between money coming in and money going out. It was my fault. They wrote to me when they levied the charge, and when I rang up and asked them if they'd reconsider it they did - because it was a 'first offense'. The second time it was, in my opinion, their fault anyway. They charged me for renewing an overdraft I didn't want. I should have had a letter in advance of it but, to my knowledge, I didn't. Anyway.. again, they refunded the charge. To put things into perspective, these are the only two times I've had such charges in ten years with the bank.

NOW.. the point I made in my original post was not that I think the Co-op (or anyone else) will, or should, refund charges every time I make a mistake. Indeed, I think I was pretty unambiguous in saying that I think that people are responsible for their own financial management and banks are entitled to charge when we fail to do so.

I said that, in the case of the OP, their bank should have written to them as soon as the unauthorized overdraft was triggered. Why? Because it's good customer service, and the amount they charge should, at the very least, cover the cost of a stamp. If it is Santander policy to levy these charges and let them build up at £5 a day without informing the customer, then Santander are not a bank *I* would want to deal with. The Co-op, on the other hand, ARE a bank I'd recommend because, in my experience, they don't behave like that.

bengal-stripe

noodle wrote: »

.......their bank should have written to them as soon as the unauthorized overdraft was triggered.

Do you actually know the bank hasn’t done that?

The bank would not write to "them" but the account holder (daughter), and only to her, not to the parent as well. The OP’s lethargic daughter seems likely to be the kind of person who doesn’t open unpleasant-looking envelopes.

The OP hasn’t told us that the daughter did contact the bank to have the charge (at least partially) refunded. The OP is not the account holder and cannot phone the bank. The daughter cannot be bothered to sort out her financial affairs. Well, after all, she has a parent who will do the running around on her behalf.

noodle

bengal-stripe wrote: »

Do you actually know the bank hasn’t done that?

The OP expressed frustration that the bank didn't do that, so yes.

The OP’s lethargic daughter seems likely to be the kind of person who doesn’t open unpleasant-looking envelopes.

Are you having a laugh? How on earth can you jump to that kind of conclusion?

The OP's daughter, who we're told has recently had a baby (which, I'm told, is a big deal) made a small error and ended up 15p overdrawn. That's it. That is all you know about her... and yet you conclude that she's 'lethargic' and the 'kind of person who doesn't open unpleasant-looking envelopes'. I hope you never get called up for jury service.. 'the defendant forgot to pay his gas bill on time, therefore there's little question that he planned to murder his wife and flee the country'.

The daughter cannot be bothered to sort out her financial affairs. Well, after all, she has a parent who will do the running around on her behalf.

And off you go again. The OP has said nothing to indicate that this is the case. Do you come to these forums to try and help people, or do you come to be mean and to preach at anyone you feel able to label as irresponsible.

grizzly1911

If they don't offer a refund,when you ask politely for a refund, as it is a first offence and the T&Cs are complicated and confusing for a lot of people, tell them you want to raise a formal complaint.

Might make them want to reconsider as it will cost them more to process that.

If not make it,might not get you the money back but would make me feel better, let them have some grief.

Then take it as a letter learned.

Why they can't put a warning letter out to you on the first offence as I am sure a lot of people must complain is beyond me. Then maybe they don't....

bengal-stripe

Hasty wrote: »

Ring up/ go in to a branch.

whatyadoinsucka wrote: »

......if this is a first offence it is likely you can get a refund.

dabbit wrote: »

She is going to do just that - thanks.

"She is going to do that"..........that was Friday morning. Has she done it?
If she had, the OP would have kept us informed.

Is she, or isn't she, proactive in the matter?

noodle

bengal-stripe wrote: »

"She is going to do that"..........that was Friday morning. Has she done it?
If she had, the OP would have kept us informed.

Is she, or isn't she, proactive in the matter?

I see. The OP's daughter is a useless lethargic ostrich because her mother isn't providing you with a minute-by-minute commentary on what's happening. Does that sum it up?

How about this.. how about you base what you say about people on the information that you have, and not on whatever wild conclusions you feel like jumping to.