When does 15p equal to £65?

rb10

vaporate wrote: »

It is possible if they really wanted to set up a system.

It is pure trap. Simple.

If that is what you believe, then your complaint is against Visa and Mastercard. They set the rules surrounding debit/credit card payments. The banks have no choice but to comply with them or leave the scheme.

Jake'sGran

I can't believe it and would be extremely angry if it happened to
me. The more I read about this bank and the way it treats it's customers the more determined I am never to do business with them. I have banked with Smile for a long time and even when it was all done by phone and was the Co-op Bank, if there was ever an error i.e. accidental overdraft the bank charges were always repaid. They were always approachable.

I don't regard it as "a lesson learned". It's an unfair charge and must be appealed against in the strongest terms. Dabbit and his daughter should instigate a formal complaint through the bank's system and then if that does not work approach the Banking Ombudsman. They probably get more complaints about this bank than any other.

anna42hmr

Jake'sGran wrote: »

". It's an unfair charge and must be appealed against in the strongest terms. Dabbit and his daughter should instigate a formal complaint through the bank's system and then if that does not work approach the Banking Ombudsman. They probably get more complaints about this bank than any other.

it has already been determined that the charges are not "unfair" they are within the terms of the account, so the financial ombudsman will see this.

i appreciate the charges seem high, but they are within the terms of the account and if people dont like the charges then bank else where.

a complaint is too strong at this stage 1. its not a valid complaint as from the information we have been advised they are charges that have been applied correct at this stage and 2. if they have a nice calm conversation with the bank, if its first offence, in all likeleyhood they will be waived.

ses6jwg

3 pages of poop.

OP, tell your daugher to go to a branch, they have instructions to refund all charges if the customer is less than £10 OD.

noodle

glider3560 wrote: »

Why didn't she check her account in this time? Why should the bank be responsible for babysitting adults?

With all the latest technology these dates, it isn't difficult to check what is in your account every day or two.

I agree with the view that adults are responsible for their bank accounts, and banks are entitled to charge when the rules are broken. However, if a bank deems that a breach of the rules justifies a £25 initial charge, then they should also deem that it justifies sending a prompt letter to notify the customer of the charge and the implications... that's basic customer service and a failure to do so does indicate that the intention is to take advantage of the transgression as much as possible. If that's how a bank is, then I wouldn't deal with them. I echo the positive comments about the co-op/smile, who've refunded charges to me in the past.

noh

noodle wrote: »

I agree with the view that adults are responsible for their bank accounts, and banks are entitled to charge when the rules are broken. However, if a bank deems that a breach of the rules justifies a £25 initial charge, then they should also deem that it justifies sending a prompt letter to notify the customer of the charge and the implications... that's basic customer service and a failure to do so does indicate that the intention is to take advantage of the transgression as much as possible. If that's how a bank is, then I wouldn't deal with them. I echo the positive comments about the co-op/smile, who've refunded charges to me in the past.

It is not a "breach of the rules".
The bank offer a service ie an unarranged overdraft. The OPs daughter requested that service by making the payment that took her overdrawn.
The bank then charged their stated fee for this service.
There is no "transgression" as you put it. The customer simply used a service offered at a predetermined price.

See page 14 of
http://www.santander.co.uk/csgs/StaticBS?blobcol=urldata&blobheader=application%2Fpdf&blobkey=id&blobtable=MungoBlobs&blobwhere=1223412828834&cachecontrol=immediate&ssbinary=true&maxage=3600

bengal-stripe

dabbit wrote: »

She is going to do just that - thanks.

Why do I get the feeling the daughter herself has very little interest in all this?

le_loup

bengal-stripe wrote: »

Why do I get the feeling the daughter herself has very little interest in all this?

Because Mummy will do all the work for her. Meanwhile, the daughter is on a trip caused by eating magic nuts and olives at five times the price of what a shop would charge.

martinthebandit

To be honest I find my self agreeing with both sides of this argument.

Yes, if you go overdrawn then the bank should pass on the costs they incur to you, but 65 quid for being overdrawn for 8 days to the massive sum of 15p is taking the p...

and if it really does cost them 65 quid to manage a 15p overdraft for 8 days they are a pretty crap bank

PasturesNew

le_loup wrote: »

Because Mummy will do all the work for her. Meanwhile, the daughter is on a trip caused by eating magic nuts and olives at five times the price of what a shop would charge.

When I read the OP's post, my first thought was "Cancel the GRAZE!"

This sort of lifestyle !!!!!! is designed to suck people into believing they're members of the fabulous/clever/wealthy gang - and they're super people for buying something .... that they don't need, probably don't really want and can't usually afford.

Cancel the graze. She can buy that stuff if she really wants it, cheaper.