H&M code stacking for bargains

x-Princess-Vikki-x

montsie wrote: »

H&M are ridiculously inconsistent. Took back a pair of trousers no invoice giftcard for full amount. Took back a jacket and they said returns can't be processed without the invoice.

i went to return a £12.99 playsuit, she said i could get it on a giftcard so i agreed, and then she said she would have to deduct the discount so she would have refunded me about £1 so i said i may aswell keep it!! She let me exchange it for another £12.99 item though.

montsie

My jacket was £40...maybe that's why...they wouldn't exchange either. Just very odd

happylilly

x-Princess-Vikki-x wrote: »

i went to return a £12.99 playsuit, she said i could get it on a giftcard so i agreed, and then she said she would have to deduct the discount so she would have refunded me about £1 so i said i may aswell keep it!! She let me exchange it for another £12.99 item though.

That's just stupid, I mean what difference does it make to them if you exchange it right there and then for another item of the same value, or if they issue you a gift card?? Very silly returns policy if you ask me...

montsie

happylilly wrote: »

That's just stupid, I mean what difference does it make to them if you exchange it right there and then for another item of the same value, or if they issue you a gift card?? Very silly returns policy if you ask me...

My thoughts exactly. Though I suppose maybe they think you will sell a gift card on?

pancakes87

i had a £30 bag and i said someone gave it to me..they said that i could exchange for something else in store which was fine i had my eye on a different bag i think with all 3 codes i got the bag for £11 so im not complaining hehe!

CaroTheSparrow

Thought I would let you know how I got on with a return and I have to agree how inconsistent H&M are with their returns policy. I went to a H&M store today to return a denim jacket I paid £8.89 for including postage but I did not take the invoice slip as I was hoping they would refund the full price on to a gift card. I was told at this store that they could not exchange or refund without an invoice slip. I left and thought I would chance my luck by going to another H&M on my way home. I was told there that I could exchange it or have the amount put on a gift card! I then chose some replacement items but when it came to the assistant putting it through she had to phone head office to find out the online selling price. I was then in store for 30 minutes as the man on the phone from head office questioned me over the duplicate accounts, discounts, how much I paid and collected my details. Eventually the sales assistant said he had allowed her to exchange my items and told her to put it through at full selling price -£19.99. I am happy with the end result as I did get £19.99 worth of items for £8.89 but it did panic me and H&M should have a set returns policy as different stores seem to be giving different information.

poppie123

Has anyone tried to order anything last night or today using a card?

I tried last night and this morning and it said the following


Payment transaction not authorized, contact your bank / card issuer for more information. Try using another card, or click Cancel to switch payment method."

I rang my credit card company and they said my card is fine.

Strange!!

mums_got_no_pennies

happens all the time with H&M,should be ok later today usually lasts a few hours,HTH

minniemouse11

very excited that my extreme glitch just arrived

x-Princess-Vikki-x

I have recieved a text from H&M saying that my order should be delivered by Hermes within 48 hours! I ordered on 28th June.. Takes ages!