Neighbors keep my Signed for parcel

Naf

visidigi wrote: »

They are not stolen - they are still, as far as the OP is concerned, with the Carrier and therefore the carrier is still liable for delivery. If the 'neighbour' won't return it then Parcelforce will have to credit the original store.

Alas this sort of behaviour will result in couriers not delivering to neighbours and alas thats bad news for the honest amongst us who rely on the polite neighbours taking in deliveries when we're not there....

BUT Parcelforce have already told the OP that the delivered to the neighbour, so it is known that the goods are not with the rightful owner and so ParcelForce has been an accomplice/willing party in a theft...

mgenta

sarahg1969 wrote: »

As for a refund/replacement, that's up to the company to deal with. The items have not been delivered.

But the neighbours taking the goods is another matter. Of course it's a crime. I'd like to know on what basis the police have said it's not.They probably just can't be bothered dealing with it.

Thank you I was gopsmacked the police actually said they are legally allowed to keep goods as parcel force gave it to them??
I cannot believe that to be true

visidigi

Naf wrote: »

BUT Parcelforce have already told the OP that the delivered to the neighbour, so it is known that the goods are not with the rightful owner and so ParcelForce has been an accomplice/willing party in a theft...

No, theft is taking something without permission - they did not take the item from Parcelforce, they were offered and accepted it - Parcelforce gave permission for the neighbour to sign so there is no theft here.

As far as the recipient is concerned the parcel has yet to have been delivered - whoever has got it, the OP has the choice to obtain the package from them or insist Parcelforce do, if Parcelforce do not reclaim the package then the OP will report the package as unreceived to the shipper.

I would imagine the local Parcelforce will engage the police if the person who did sign for the package refuse to return it.

aheaton46

Naf wrote: »

Go to parcel force with your receipt/invoice that shows you paid for postage (this proves you had a contract with them for delivery; i.e. you paid them and not the company)

This is incorrect. The OP has a contract with the supplier. The supplier has a subcontract with Parcel Force. Indeed, many courier companies will refuse to deal with the receipient of a parcel for this very reason, there is no contract between them.

They should be chasing up with the supplier, no-one else.

Naf

OK, I'm wrong. I'm the type of person who will chase it through all possible avenues at once lol.

visidigi

indeed, if I was the OP - I would only be calling the supplier, I wouldn't even think of speaking to Parcelforce - speak to the supplier, let them know its missing and point out that its unlikely to be returned any time soon.

I would ask the supplier to request parcel force to return to sender the first package which is with the neighbours (therefore making it Parcelforce's problem to resolve the situation they created) and ask the supplier to re-dispatch another copy of the order (they are likely to refuse at first, but point out to them the situation between supplier and contractor is of no interest to you and you are only interested in the goods which they have contractually agreed to supply based on the dispatch thats already in progress).

visidigi

...you mentioned that you are too late to re-order, so maybe ask for a refund now and let the supplier and carrier argue the point...

isplumm

visidigi wrote: »

indeed, if I was the OP - I would only be calling the supplier, I wouldn't even think of speaking to Parcelforce - speak to the supplier, let them know its missing and point out that its unlikely to be returned any time soon.

I would ask the supplier to request parcel force to return to sender the first package which is with the neighbours (therefore making it Parcelforce's problem to resolve the situation they created) and ask the supplier to re-dispatch another copy of the order (they are likely to refuse at first, but point out to them the situation between supplier and contractor is of no interest to you and you are only interested in the goods which they have contractually agreed to supply based on the dispatch thats already in progress).

Hi,

As someone who works in logistics, I am amazed at the number of people who when they have an issue with a delivery try & contact the delivery company.

Unless they leave a message asking you to contact them, don't deal with the delivery firm, call the supplier, - tell them the goods have not been delivered & ask what are they going to do about. Get the POD (proof of delivery) & then say neighbour denies having it.

Let your supplier sort the issue out - that is what you are paying for.

Mark

loztiggy

Do you share a party wall with these neighbours?

Id be placing the loudest most obnoxious massive stereo right on the party wall and turning it up full blast as you leave the house to go off on your cruise. Few weeks of that would be sweet revenge! They sound like the type of people who would just use it as an excuse to do something horrible in return though so maybe not the best actual course of action!

sunflower_2

OMG i am more concerned at OP having to live next to these awful people - who in the right mind would do this sort of thing ??
:eek:

i think this is very few and very far between so dont think it will stop parcels being left with out usual trusted neighbours

however

if in doubt u can add "access/special instructions" to any order - and for the OP that would be simple: UNDER NO CIRCUMSTANCES SHOULD PARCEL BE LEFT WITH NO. **"

in this case - OP hasnt received the goods so is due a refund from the supplier, who will then take up with either parcel force or the neighbour depending on contracts??

awful neighbours = yuk