Recent CitiBank Applicant?

sgx.saint

Hi all, My quidco quid is showing as received this morning, at least we know its moving along...at the rate of a snail, but still moving

Just checked, mine has also been 'received'. Just need to wait for the other £49 now

I don't really like outsourced call centres but I cannnot fault the service from application onwards.

I'm not a fan either, but your right, so far so good with CitiBank.

Just make sure when you apply you don't ask for the overdraft facility.

It does not matter whether you select the box for an overdraft or not. It will not affect yoru application. If you are not eligable for one, it won't affect you being accepted for the account less the overdraft.

dexters_mum_2

I have to say, I am chuffed!
I have been able today, to ask my husband to write a cheque, something he hasn't been able to do for a long time and I certainly didn't think I'd ever see the day when I'd see Mr XX & Mrs X ABCDE on a cheque!

Has anyone else who is already banking with Citibank applied for their savings accounts, I'm considering applying for one (the instant access one) to put my holiday spends in, just wondering if it was straightforward or whether you had to provide ID again?

sgx.saint

Has anyone else who is already banking with Citibank applied for their savings accounts, I'm considering applying for one (the instant access one) to put my holiday spends in, just wondering if it was straightforward or whether you had to provide ID again?

Hi dexters_mum, I applied for their online savings account at the same time as the current account. So, not sure if you would need to provide further ID or if you could just open the account straight away.

Best call that lovely outsource call centre again!

xxdiddiexx

dexters_mum wrote:

I have to say, I am chuffed!
I have been able today, to ask my husband to write a cheque, something he hasn't been able to do for a long time and I certainly didn't think I'd ever see the day when I'd see Mr XX & Mrs X ABCDE on a cheque!

Has anyone else who is already banking with Citibank applied for their savings accounts, I'm considering applying for one (the instant access one) to put my holiday spends in, just wondering if it was straightforward or whether you had to provide ID again?

I applied for the FLEXIBLE SAVER account at the same time as applying for the Sterling Current Account. Had to send nothing extra, just the usual that everyone else here has sent.

dexters_mum_2

Thought this might help people who are thinking of applying or have already applied for a Citibank account and have some questions:

How do I apply?
You can apply online at https://www.citibank.co.uk, you can apply quickly over the internet, takes about 10 minutes or you can download a PDF paper version of the form.
Alternatively, telephone Citibank on 0800 00 88 00 to apply on the phone.

What happens next?
If you have applied on the internet, you will receive a confirmation e-mail thanking you for your application. A paper application form arrives in the post, normally within a few days, asking you to provide proof of name and address (normally a bank statement or utility bill will do) dated within the last 3 months and a cheque for an initial deposit.
If you want to make use of up to £500 overdraft, enclose your most recent payslip.
Remember: You need to tick the box if you DON'T want an overdraft!


Help, I don't have a cheque book!
Simply provide a secondary form of ID, such as a photocopy of your photo page on your passport and send with your other ID and a cover letter stating you don't have access to a cheque book.

Ok, I've sent my application off, what next?
A confirmation letter will normally arrive within 4-5 days thanking you for your completed application, as long as you haven't forgotten anything and informing you your application will be processed in within 15 working days.

If you are waiting to hear and feel you'd like an update, call 0800 00 88 00 and ask.

If successful, you will be sent a welcome pack or letter soon after.

I have a poor credit history, will I be accepted?
By the looks of things, yes, lots of MSE forum members who feel they have a less than perfect credit score have got this account.

What do I get on the account?
Visa Delta Debit Card OR Visa Delta & £100 Cheque Guarentee
Cheque Book
£500 overdraft (subject to status)

N.B Not everyone is getting a £100 cheque guarentee, it may be dependant on the amount you say you will deposit in the account on your application or it may be dependant on credit history but both myself and my husband got this, he has terrible credit history but we pay in over £2k per month.

If you get the standard Visa card after 3 months you may be eligible to upgrade to the 3in1 card.

You get telephone and internet banking too.

There isn't a Citibank near me, how do I pay money in?
At any Lloyds TSB branch, this takes 4 working days for cash to hit your account though but internet transfers from other banks can take anything between 48 and 72 hours to reach your account.

You can also have your salary paid in and Citibank can transfer all your Direct Debits and Standing Orders for you.

How long before I receive....
My PIN- Usually 2-3 days after welcome letter

My Card- Usually 2-3 days after PIN's arrive

My Chequebook- You need to order your first chequebook from customer services, do this when you activate your card, normally takes 4-5 days.

My Paying in book- Usually 4-5 days after cards.

Where can I change my PIN?
At any Link cash machine

Any freebies?
Not from Citibank itself but go via Quidco for £50 cashback!

Is it an outsourced call centre?
Yes, but the staff are very good and have a competant level of English to be able to communicate and understand effectively, unlike some call centres!

Would I recommend Citibank?
Yes, 100%!





I hope this helps answer some of the most frequently asked questions, if you have another FAQ you'd like added to this, please PM me and I will do my best to add it ASAP.


Dexters_Mum

mustbemad

Hmmm, just had a very strange phonecall from Citibank!

A few days ago, I ordered a chequebook through the online banking service. Well I just had a phonecall from Citibank to say that They need me to credit the account with £2000 before they can issue a chequebook I'm not bothered about a chequebook really but i ordered one as my card has the £100 cheque guarantee included so i thought i may as well! Just thought i would let others know what they said in case anyone is counting on the cheques! I dont mind not having one as i have other chequebooks and i barely use them anyway but i know some of you are counting on one.

MBMx

sgx.saint

They need me to credit the account with £2000 before they can issue a chequebook

Strange, I phoned for one last week and I won't pay that amount into my account and they gladly issued me one.

UKTigerlily

Yeah I called for one too & got it & I don't have the guarantee card or pay in anywhere near that amount

computerwoman

recommend a friend to citibank and get 6 bottles of wine wow lets all get peeeeed

computerwoman

guess they might run out of wine, as soon as I get my details (if) I'm gonna recommend my son and we'll both get 6 bottles of wine each, great for pressies if you don't drink like me or just don't like wine. cheers everyone.:beer:best I could do since they's not a wine smilie.