Buyer leaving low stars

hermum

Ideal for ebay & Paypal as sellers won't accept cheque payments, so will have to use Paypal.
(I haven't accepted cheques for years, as it costs more than Paypal to get to my bank)

mikey72

charlies_mum wrote: »

I recently posted something the same day it was paid for, and Royal Mail took seven days to deliver a first class item. Thank goodness you weren't my buyer or that would be another undeserved low star.

It's your courier of choice.
If for some reason Royal Mail take seven days to deliver all your parcels, whether you think it's deserved or not, not many people would want to buy from you.
It's it's a one off, the same applies to everyone, so you'll be no worse than anyone else using Royal Mail.
If I order things I really need next day, I check the courier from anyone I buy from, if it's Fedex or UPS, I'll place the order.
If it's Citylink, I won't even bother.
Others rate in the middle somewhere.

charlies_mum

mikey72 wrote: »

It's your courier of choice.
If for some reason Royal Mail take seven days to deliver all your parcels, whether you think it's deserved or not, not many people would want to buy from you.
It's it's a one off, the same applies to everyone, so you'll be no worse than anyone else using Royal Mail.
If I order things I really need next day, I check the courier from anyone I buy from, if it's Fedex or UPS, I'll place the order.
If it's Citylink, I won't even bother.
Others rate in the middle somewhere.

It was one delivery, and on the Royal Mail website it states that the delivery aim for first class is one day. Why on earth wouldn't someone buy from me ? I provide the service they pay for, if Royal mail fail to provide this service, why is it my fault ? If they want to pay more for guaranteed next day delivery, I can provide that service, but it will cost more. That's where the problem lies, I can provide it, but will you pay for it ?

mikey72

charlies_mum wrote: »

It was one delivery, and on the Royal Mail website it states that the delivery aim for first class is one day. Why on earth wouldn't someone buy from me ? I provide the service they pay for, if Royal mail fail to provide this service, why is it my fault ? If they want to pay more for guaranteed next day delivery, I can provide that service, but it will cost more. That's where the problem lies, I can provide it, but will you pay for it ?

If you're still the most cost effective, yes.
As to the royal mail question, if a buyer pays you to provide an item, and you don't provide it, how is it not your fault?
You're selling an item, not the offer to put it in a post box.

charlies_mum

mikey72 wrote: »

If you're still the most cost effective, yes.
As to the royal mail question, if a buyer pays you to provide an item, and you don't provide it, how is it not your fault?
You're selling an item, not the offer to put it in a post box.

I send it by a method that is supposed to adhere to the guidelines Royal Mail state. Why is it my fault if I send by a stipulated delivery time and it doesn't arrive. Surely that is Royal Mail's failure, not mine

mikey72

If I had bought off the Royal Mail, and not off you, I'm sure I would agree.

charlies_mum

mikey72 wrote: »

If I had bought off the Royal Mail, and not off you, I'm sure I would agree.

Sorry, really don't understand your logic on this one. My listing state posting by Royal Mail First Class (which by the Royal Mail webstite states delivery aim 1 day).

By sending by First Class Mail my contract is with the Royal Mail to deliver as per their terms in 1 working day, and if they fail to deliver within that time frame surely the fault is with them ?

mikey72

No.
Unless you'd be happy to shop at tesco's, pay up front, then when the shelves are empty and you haven't got anything you've paid for, they tell you to go and see the truck driver.

theonlywayisup

Mikey is right. The seller has a duty to get the item to the buyer within the timeframe, if they fail, it is not the carrier, but the seller at fault. It may well be Royal Mail causing the problem ,but the buyer has a contract with the seller, not the carrier.

hermum

mikey72 wrote: »

No.
Unless you'd be happy to shop at tesco's, pay up front, then when the shelves are empty and you haven't got anything you've paid for, they tell you to go and see the truck driver.

The chances are that most people would notice that their trolley is empty as there's nothing on the shelves.
Also we aren't Tesco or other huge concern.
We aren't talking about people running out of stock but receiving low stars for something that they have little to no control over.
Therefore that's a pointless statement.
As the DSR is actually called dispatch time, not how long it takes the chosen postal service to deliver your goods, then in my eyes you should mark the seller on how long it takes to dispatch.