Tesco misprice discussion area part 15

leadhead

Ms_Chocaholic wrote:

Can someone please explain what difficulties they have experienced when they have inadvertently made CS staff aware that they were aware of misprice before purchase.

Thanis.

Because they found out I had scanned the item before going to the tills, they deemed I was comitting fraud, refused RandR(which i later got) and banned me from the store.

2nd occasion....because he thought i was part of a conspiracy, and knew about the policy, after giving me(or rather HO did) the refund, he banned me from the store, and the security guard informed me it was also an area ban.

Never had any problems going to to any stores in the area, and have since had 1 RandR from one of the "banned ones"........but still feel "uncomfortable" in the other one.........maybe its because if I found a "biggie", I couldnt go for it.

MyUserNamesTaken

pataka wrote:

manager said it was human error that the offer didnt come through as they have to activate sumink on the till and offered to re-scan the items for me

I take it you'd already paid and gone to CS? If this is the case, the manager should have given you a refund. Leaving up an OOD SEL is a human error, still doesn't invalidate the claim against Tesco's policy. Did you accept the rescan, or did you leave the store with the phone and state that you would take it up with HO? Which phone was it (important, as some phones don't prompt the cashier to apply the discount, in which case it's a system error, not human error)?

FloFlo

alias7 wrote:

I have been buying a lot of CD's recently (HMV's £75 voucher offer with L6 motorola....) for a new year party. I am giving out adult party bags for all the girls that are coming over with a CD, chocolates, mini bottle of baileys and some other small gifts.

This was a way of compensating the cost a bit!

I made a mistake, obviously.

Best bet if you want more than one or two of a mispriced item, unfortunately, is to find the misprice in more than 1 shop.

Hermann

pataka wrote:

does any one know if the 20 pound discount is applied manually at till like pressing a button to activate the offer or is it done by the system once the shopping amt reaches 40?

When the offer first started (its been around a while now) some phones didn't trigger the discount automatically so it had to be done manually as a voucher.
As soon as a Tesco phone went through the till asked 'is £40 being spent on shopping' to which the operator had to answer 'yes' or 'no'.

Not 100% sure if its still the same.

Its always been used as an excuse though. Human error, policy doesn't apply!

Sometimes HO agree sometimes they don't, there is nothing rational about it.

pataka

phone w810

manager said i will have to take it up with HO and he can only do 20 quid

welshman443

hi floflo where have been

FloFlo

welshman443 wrote:

hi floflo where have been

Hiding from CS.:rotfl:

pataka

what are the chances of taking it up with trading standards if HO donot do rnr

alias7

pataka wrote:

what are the chances of taking it up with trading standards if HO donot do rnr

What proof do you have of the discount sign?

pataka

pamphlet and i can take pictures of instore signs