Tesco misprice discussion area part 15

wlfc1

lucygotit wrote:

HELP!
I p have just been refused RnR on a product. I definaltely saw it at the lower price. I rang the store up who said that it was full price and not on offer. So i went up to the store to check it out, obviously knowing I am right as the yellow large pos was there. but when I went back. The lady only offered me the difference as she knew me and that I used to work there, as though she was doing me a favour! I said that surely I should be entitled to full refund, she said no because she hasnt seen the pos stating the price I saw.
Firstly I would not go and embarasss myself for something I didnt see.
Secondly why would she offer me the product at the reduced price??

What shall I do?

My advice would be to drop it and wait until the next one comes along, sounds like you have nothing to prove your claim.

lucygotit

wlfc1 wrote:

My advice would be to drop it and wait until the next one comes along, sounds like you have nothing to prove your claim.

What do you think HO would say if I rang them?

rombomb

Constantine wrote:

Maybe. But I don't offer the difference, nor do I encourage others to do the same.

BUT .... is the "official" line to offer the difference first?

Based on my and others experiences here, that would seem to be the case!

Hermann

nicxx wrote:

On another point, when I was in Tesco yesterday I saw a mouse behind the CS desk!!!!

I thought you meant you'd seen a meek, mild mannered CS who gave you R&R no questions asked !!

Constantine

rombomb wrote:

Oh also heard that managers get NO BONUS if their "r&rs" are low. However they are measured!

The edit went in after my last post - Tesco do not pay on a performance basis like that.

Constantine

rombomb wrote:

BUT .... is the "official" line to offer the difference first?

Based on my and others experiences here, that would seem to be the case!

No, it is not. I have never been instructed to do that.

rombomb

lucygotit wrote:

HELP!
I p have just been refused RnR on a product. I definaltely saw it at the lower price. I rang the store up who said that it was full price and not on offer. So i went up to the store to check it out, obviously knowing I am right as the yellow large pos was there. but when I went back. The lady only offered me the difference as she knew me and that I used to work there, as though she was doing me a favour! I said that surely I should be entitled to full refund, she said no because she hasnt seen the pos stating the price I saw.
Firstly I would not go and embarasss myself for something I didnt see.
Secondly why would she offer me the product at the reduced price??

What shall I do?

If your sentences were better constructed it'd help. What is a pos?

Was the pos still there or had it vanished?

lucygotit

rombomb wrote:

BUT .... is the "official" line to offer the difference first?

Based on my and others experiences here, that would seem to be the case!

In the store that I used to work in until recently, all but one of us initally offer the difference unless they know the policy we then give full refund. My manager also said for us to try and get away with only refunding difference even though tat isn't the policy.

Nenen

Dear all
just a little off topic but I couldn't resist telling you all about this post I've just seen on the Christmas Board (see link on first post at top of the thread). It's a must have Christmas Card for anyone who R&Rs or even your local CS staff or manager at Tesco who allows all those R&Rs!:D

http://forums.moneysavingexpert.com/showthread.html?p=3663880#post3663880

Happy Christmas Mr T!:beer:

lucygotit

pos................... point of sale


The pos was there when I purchased the item but not when I returned.