Tesco misprice discussion area part 15

rombomb

lucygotit wrote:

The item cost £25 reduced to £18.xx and I got 3 of them!

Why did you wait 1.5 hrs?

Constantine

wlfc1 wrote:

Constantine

We all know the majority of staff will offer the difference where possible, we both know that this instruction comes from management level, I accept that not all managers instruct their staff to take that course of action but it common practise.

Depends what store you shop in. It is not in mine, nor in my last store, nor in my local store. Thats 3 down, just 1200 or so to go

lucygotit

yeah will do, I will go in store next time to check rather than ringing the store.

I have learned my lesson I think

306NOTOUT

k60sav wrote:

It was my overcharge that Mr. Kennedy asked what it was after being challenged by a very arrogant Manager.
It was and is worth raising my profile for. Still very upset about the whole matter.

Only you can make that decision then, if you feel strongly about it then go for it. You may not get the refund but you may get a "sorry" from HO which as posted before is usually about £20 :beer:

Constantine

rombomb wrote:

I thinks that was what I said.

So why do some fight it sooooooooo hard?

Indeed. I was agreeing. Tesco do not operate with performance related pay/bonuses.

Pride, maybe?

lucygotit

rombomb wrote:

Why did you wait 1.5 hrs?

CS was busy, only one lady on and queue horrendous, waited till I got home from work.

wlfc1

lucygotit wrote:

CS was busy, only one lady on and queue horrendous, waited till I got home from work.

The golden rule is

Always accompany CS staff to offending SEL/POS

lucygotit

I will from now on

rombomb

wlfc1 wrote:

The golden rule is

Always accompany CS staff to offending SEL/POS

Yeah, I did at the weekend, the item actually had 2 OOD SELS on it! I took one to CS and was told "Sir, you shouldn't be removing the label", I said "it's OK there is another one still there c'mon I'll show ya!"

This was after the Electrical dept miffin' me by saying the price you were charged is correct, the A5 SEL is OOD!!!???

Full R&R BTW!

swapmeetpete

Constantine wrote:

I have no idea when you worked in FMC, so can not say if there are more changes now. I do know that recently large Extra's were hitting up to seven thousand on peak days - how does that compare?

Its not a £2k fine for each miss price, either. That is only if TS prosecutes (and wins). Does not appear to happen all that often.

Lastly, a big chunk of the miss prices that crop up are nothing to do with FMC/PID. Extra resource would not help.

Hi, I guess PID is product identification, but what does FMC stand for? One definition the acronym finder came up with was 'Feeble Minded Customers', which can't be right!