Tesco misprice discussion area part 15

orainsear

MyUserNamesTaken wrote:

Frequent is a poster here who has "scored" with a couple of Tesco CS staff after chatting them up whilst claiming a refund for being overcharged. (Obviously, not both CSAs at the same time...)

Hmmmm it's probably best not to give him ideas like this! :rotfl:

frenchman_2

leadhead wrote:

Please explain.................

or are you referring to the post to Sexybunny..........which I said i would delete after it was read..........well true to my word...I deleted it.

Sorry leatherhead, didn't mean to upset you!:silenced: well off to bed now. nite nite:kisses3: :santa2: :hello:

TescoEmployee

Ham_sandwich wrote:

All my locals have been quite rude and refused point blank - just goes to show how they differ around the country I suppose.

It would seem that different stores use their own policy on the refund of Entertainment items (CDs, DVDs etc,) - In the store im in we only accept sealed items, with a valid reciept within the 4 week period. If the title is faulty we exchange it for the same title only and if the customer say's it was a duplicate gift etc, we either try to trace the original transaction if possible or exchange the title if it is still sealed.

TescoEmployee

sexybunny wrote:

quite easily done i'm afraid. known a few people be banned from the stores around my area from abusing the overcharge policy. so be aware that after a couple of visits the girls on the desk will remember you and pass details on and can result in a ban.

dont over do it.

we always know when people are doing it on purpose esp is they come with 10 packs of pork chops or 5 dvds the same. just so obvious and sets alarm bells ringing straight away.

you are best to keep a low profile and not go over the top. last thing you want to do is be noticed and remembered.

3 customers are banned from my store due to being 'greedy' (ie: 5 copies of the same DVD etc,) - As stated above this will cause you confrontation with the DM, Your details being hosted to local stores and a possible ban.

sexybunny

TescoEmployee wrote:

It would seem that different stores use their own policy on the refund of Entertainment items (CDs, DVDs etc,) - In the store im in we only accept sealed items, with a valid reciept within the 4 week period. If the title is faulty we exchange it for the same title only and if the customer say's it was a duplicate gift etc, we either try to trace the original transaction if possible or exchange the title if it is still sealed.

this is our main problem area and which we get the most abuse from customers over.

our stores policy is also to only return sealed items for refund or exchange whether sold like or not cause of copyright.

although we will exchange any dvd, cd that is sealed whether have receipt or not.

this is gonn abe our problem area after christmas cant wait. not.lol

TescoEmployee

Plushchris wrote:

Funniest thing I've read on here for a while!

Thanks for that!

:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

Its nice knowing I usually blow their weekly budget in one trip!

Diffrent stores have different budgets - This depends on the size of the store and the Non Food offering, This gets discussed in the weekly meeting but apart from that H/O don't come down too hard on stores who exceed their budget - The only result of this information at the store im at was extra investment into PI was made which resulted in our lowest r+r figures for over 6 months

TescoEmployee

sexybunny wrote:

this is our main problem area and which we get the most abuse from customers over.

our stores policy is also to only return sealed items for refund or exchange whether sold like or not cause of copyright.

although we will exchange any dvd, cd that is sealed whether have receipt or not.

this is gonn abe our problem area after christmas cant wait. not.lol

This is a problem every year but if im called to the CSD i stick to the policy as per displayed at the CSD and on the Entertainments deaprtment, I do however allow customers who are out of the 4 week time frame still exchange the product as long as they have a reciept, the product is sealed etc, as im not going to penalise a customer who is 3 days out of the 4 week period timeframe

leadhead

TescoEmployee wrote:

3 customers are banned from my store due to being 'greedy' (ie: 5 copies of the same DVD etc,) - As stated above this will cause you confrontation with the DM, Your details being hosted to local stores and a possible ban.

I wasnt store banned for being greedy.

My first was because I dared ask for an RandR on a console and game.

My second was because the meat manager said, if you phone HO and they grant you the RandR...I'll ban you........they did, so he did.

My verbal area ban came from the same guy.

My national ban............not exactly a ban.....but a letter saying I must introduce myself to the duty manager before entering to ask his permission......if I didnt , they wouldnt RandR anything from me.......?????

This was for so called abuse of their refund policy.

This all came about through using a clubcard.

I never use my clubcard now.....so no one knows who I am.

sexybunny

TescoEmployee wrote:

This is a problem every year but if im called to the CSD i stick to the policy as per displayed at the CSD and on the Entertainments deaprtment, I do however allow customers who are out of the 4 week time frame still exchange the product as long as they have a reciept, the product is sealed etc, as im not going to penalise a customer who is 3 days out of the 4 week period timeframe

sounds liek the same thing as us then. we will exchange entertainment and clothing as long as sealed/ as sold whether have receipt or not.

i'm taking a sealed dvd back tomorrow that bought 2 months ago, have no receipt for it but have checked and it still on file so going to swap for something else that i do want.

sexybunny

well guys been great chatting to you and now me and leadhead have sorted our differences out through pm gonna go grab my beauty sleep.

dont wanna be late for tesco in the morning and miss out on any juicy overcharges can share with you guys lol.