Tesco misprice discussion area part 15

Constantine

Mister_E wrote:

Thanks - what do the colours mean?

Yellow is a promotion line, white is standard.

itscheapandiwantit

There's another post on grabbit asking about blue and green sels, blue is EPW right connie?

poppy_the_cat wrote:

Hi i was shopping in Tescos and had noticed that some items had the barcode on their SEL 's highlighted in either blue or green (can't remember). it was mainly the toy section i noticed and some gifts too.
Can anyone enlighten me on this? are they to be reduced at some point? in which case there is one item i'd grab quickly my little boy would be very chuffed indeed.
many thanks
poopy_the_cat;)

Mister_E

Constantine wrote:

Yellow is a promotion line, white is standard.

Ah, so RnR is more likely at the start or end of a promotion then I guess?

Tesco_Employee

I'm new here as a registered member and I would like to thank everyone for all these money saving tips I have picked up so far...


However....:A

I find it hard to agree morally with sharing information regarding "success stories" with R&Rs. As an employee of Tesco I received a memo yesterday mentioning this website and the lengths some people will go to to take advantage of Tesco's "And if things don't add up.." promise.

The memo also contained a copy of several posts on this forum detailing items people'd managed to get R&Rs on. I then had to go round the store and check and pick the SELs from the "offending" products and tell everyone at CS to mark the receipts of customers to stop them returning to the store to get a refund more than once.

I'm just a bit worried that Tesco may decide to retract their policy if the loss incurred from it becomes overwhelming and people continue to actively search out mispriced products in order to get them for nothing. This would (as always) disadvantage genuine innocent customers of Tesco who were over charged due to an oversight on Tesco's part and are appreciative when they receive their R&R.

I must admit I'm pretty impressed with my store, as most OOD SELs are removed right away and most prices are up to date and match what the product scans at. However, (call me a spoil sport) but from now on I will actively check SELs to make sure they are up-to-date and correct.

Today I removed two SELs which expired 5/12/06 :rotfl:

Constantine

Mister_E wrote:

Ah, so RnR is more likely at the start or end of a promotion then I guess?

possibly. Maybe.

Tesco_Employee

Please see http://forums.moneysavingexpert.com/showthread.html?t=325059

Mister_E

Thanks Constantine!

hilary1

This will be the long term problem now Tesco are memoing stores. I'm sure they will change their T&Cs as we have already started to see in many many Ts regarding money off coupons already. If they are changing things with them it is highly likey that they will do the same about r&rs because it is common now for people to 'brag' about their r&rs to some extent. What started out as helping people to save money has turned into a who can get the most r&rs in a month.

Staff around here now watch you like a hawk about coupons so I dont even bother looking for misprices. But if I did get a genuine one I would argue about it.

Jon_C

"However, (call me a spoil sport) but from now on I will actively check SELs to make sure they are up-to-date and correct."

Good! If all SELs tally with the prices at the tills then it will slash your company's massive profits.

At the moment part of the reason these profits are so big is because lots of customers are overcharged a few pence or pounds here and there and fail to notice.

I would LOVE not to have to check my receipt every time I leave a supermarket but it's necessary because of overcharging.

If people exploit Tesco's *voluntary* R&R promise then good on them and more fool Tesco for failing to display the correct prices.

I'd wager that for every one customer who notices a misprice there are about 10 others who fail to notice.

hilary1

Actually you are spot on there jon. Tesco do know when some prices are wrong and dont do anything. I know its only a small price but a while ago we bought some chocolate that had a lower price printed on the box than we were charged. When I complained the staff went up and RIPPED the price off the box so they could blatantly overcharge people.

Tesco should get their act together and stop overcharging then nobody would get an r&r anyway.

My concern is more that they will change t&cs to stop us getting refunds rather than putting their house in order.