MSE News: Tesco weakens Price Check guarantee again

m00head

aldredd wrote: »

once again, a selfish/greedy few have ruined things for everyone

Credit-Crunched wrote: »

Greedy self centred few abused a system to help a few. Well done you lot

May I remind you of a couple of Money Mantras championed by MoneySavingExpert.com:

'My aim is simple: we spend our lives being screwed by companies for their profit. I want to show you how to screw them back.'
Martin Lewis

'A company’s job is to make money from you; your job is to stop it.'
Martin Lewis

.

Anon

akh43 wrote: »

Don't Asda now own Netto? Sure I read this somewhere.

Indeed they do, refitting stores anytime soon.

Anon

mantisinc_123

I'll reitterate my comment from the other Tesco post:

It's clear that the main intention for this was for Tesco to promote a scheme promising double the difference in price, with the hope that the majority of customers would see this and think great, they're definitely going to be cheaper, without bothering to enter their receipt number and claim back the difference.

Clearly a lot (in italics) of people jumped onto this and did indeed check their prices, and in a lot of cases found their shopping cheaper in Asda, and got a coupon back.

People are well within their rights to exploit this. These "savvy" consumers that were "taking advantage" of the system were not taking advantage at all. If they promise to be cheaper than Asda, then hold up to this promise. People are not going to think - look, Asda is cheaper on this occasion, but I'll let Tesco off and not claim back the difference. Of course, particularly in economic times like this, consumers are going to do all they can to save money, and by taking advantage of promises that Tesco have been making is certainly going to be one of them.

Tesco crumbled at first by capping the voucher at £20, and they've crumbled again by halving the voucher value that they are issuing.

All that has come out of this is negative press in several forms:

1. Clearly they are not cheaper than Asda. Their forfeit of their DTD system has proved this.

2. Customers that have been collecting vouchers or buying shopping that have not already claimed their DTD are now unable to, thus ruining their customer loyalty towards Tesco. Chances are, they're going to change their primary supermarket (my bet will be to Asda).

3. Tesco have played very unfairly by announcing a change to the system just an hour before a deadline where receipts can be checked for vouchers. IMO, this comes across as unprofessional, and a very quick escape route for a promise they cannot stand up to.

4. With these changes, it makes the Asda price guarantee much more worth while.

Quite clearly by using jargon such as “showing our commitment and providing price transparency” isn’t going to work. The only transparent factor that has come out of the Double the Difference scheme, is that you’re not cheaper than Asda. Period.

Shame on you Tesco.

no1catman

PaulHUK wrote: »

In their own words...
https://www.tescopricecheck.com/PriceCheck/Pages/TermsUpdate.aspx?redirectTo=InStore

Deconstructing that quote for a minute... They say Asda was misleading Tesco customers? Then they (Tesco themselves) say that more than 1 in 5 baskets are more expensive than they would be at Asda.
More than 1 in 5 baskets is quite a high chance of paying more than we need to Mr T!!

No, Tesco's viewpoint is that the majority of shoppers baskets their total cost is lower than Asda's, and with a majority of 80% that's not bad going -any political party would be glad of that.
They are not claiming to be the cheapest in every product, in every department - which some posters seem to be expecting.
Hence, the pricecheck promotion, was airmed at people who doing their normal shopping could be reassured that they got a good deal, or given a sweatner to ensure they came back - if Asda was cheaper.
However, some people chose to exploit this promotion, and cherry-pick the more expensive (than Asda) lines, buy them and pricecheck - and now complain when the 'goal posts' are moved!
By all means take advantage, but don't 'take the !!!!' otherwise - everyone suffers.
It happened with taking receipts for clubcard points, too many started collecting them, result everyone suffers - only two at a time now.

no1catman

kevin_M wrote: »

An Asda spokesman said: "Clearly they found it hard to make a promise they could not keep."

But then again, they would say that wouldnt they!!

thor

no1catman wrote: »

But then again, they would say that wouldnt they!!

Why shouldn't they? After all it is the truth!

kiorhassan

no1catman wrote: »

No, Tesco's viewpoint is that the majority of shoppers baskets their total cost is lower than Asda's, and with a majority of 80% that's not bad going -any political party would be glad of that.
They are not claiming to be the cheapest in every product, in every department - which some posters seem to be expecting.
Hence, the pricecheck promotion, was airmed at people who doing their normal shopping could be reassured that they got a good deal, or given a sweatner to ensure they came back - if Asda was cheaper.
However, some people chose to exploit this promotion, and cherry-pick the more expensive (than Asda) lines, buy them and pricecheck - and now complain when the 'goal posts' are moved!
By all means take advantage, but don't 'take the !!!!' otherwise - everyone suffers.
It happened with taking receipts for clubcard points, too many started collecting them, result everyone suffers - only two at a time now.

This is missing the point.
Even if 4 out 5 baskets cost less in Tesco, these are Tesco baskets, where people usually pick up a good percentage of current promotions. So it cannot be compared with ASDA prices as ASDA will have different products on promotion. 4 out of 5 ASDA baskets will be cheaper than Tesco.
So, in Tesco's case (ASDA not being much different), they are trying to let customers believe that they are cheaper, which they are only on some products - mostly those on promotion. Note that they do not pay you the difference for each product, but only for the whole basket. So, if the basket contais items on promotion, of course, it would be cheaper. Now, if Customer's decide to take advantage and order goods that are more expensive in Tesco, then Tesco shouth 'It's not fair', and 'they have been exployted by a few savvy customers'. Is it fair to say they are cheaper and to run the adverts, when they are obviously not? I'd say they got what they deserved.

dobsoncrew

it's 1-0 to ASDA
A spokesman for Asda said: "Clearly they found it hard to make a promise they couldn't keep."

thepearce

dobsoncrew wrote: »

it's 1-0 to ASDA
A spokesman for Asda said: "Clearly they found it hard to make a promise they couldn't keep."

I make it 2-0

globetraveller

For those who shopped before midday on Thursday and didn't enter receipts until after midday I would suggest you don't cash in your vouchers for the difference only just yet.
Tesco made a promise and you were still under that promise pre noon. I really can't see that tesco can get away with not honouring their promise. I'm not sure if it was pulled just because it was the Wedding- more like it has 4 clear days where customers can't take action.