How much have you saved by checking receipts?

mickey54

My biggest overcharge was many years ago. I always did a large monthly shop after payday. Same items every month - so knew the approximate cost of the shop. At checkout - with two shopping trolleys - £20 odd pound difference. Checked receipt after payment - and had been charges £22.00 for a pack of sausages. Bear in mind this was not a key in error - but a scanned product. This was after 5 in the evening - so obviously had sold a lot of this product throughout the day - and no-one else had noticed?? Customer services apologised - but that was way before the days of anything extra. ANother time was when buying wine. The offers at the time would have meant the wine I bought - plus the discount for buying more than 6 - should have been £60 - with other items bought at same time - I did not realise that I had been charged full price for all wine - no discount. DTD - free wine....and £40 back. Not sure how they worked this out - but I did not quibble.

bylromarha

I got into the habit of receipt checking years ago when Tesco still ran their refund and replace policy, where you got a full refund if the price label was higher than the price charged at the till.

With Tesco Double the difference policy it really hacks me off that I'm often charged 5-10p more at the till than the price on the shelf, and it really isn't worth my time to queue up at CS to get back 20p. When it happens a few times a month, it makes me cross that there are thousands of people like me getting overcharged by this 5p - how much profit does that generate for Tesco on that 1 item?

kelandwato

My mam sounds like she's had the biggest one so far! She done her weekly shop at Asda so its normally about £80-£100 when she came to pay the said that they owed her £4850!!! needless to say they wouldn't refund her the money!!

But did have to repack and rescan all her shopping with the most unhelpful manager in the world!!:mad:

Nothing in return for the problem just took twice the amount of time!!

HappyMJ

kelandwato wrote: »

My mam sounds like she's had the biggest one so far! She done her weekly shop at Asda so its normally about £80-£100 when she came to pay the said that they owed her £4850!!! needless to say they wouldn't refund her the money!!

But did have to repack and rescan all her shopping with the most unhelpful manager in the world!!:mad:

Nothing in return for the problem just took twice the amount of time!!

Have you heard of double the difference? If you don't correct it at the till and pay for the product then go to customer services they'll give you double back.. At least that's at Tesco. Asda usually give gift cards but only at customer services.

zigzigzag

About once a month or so I notice overcharging at Sainsburys and Tesco (Tesco are worse).

My record is £30 at the Body Shop. It was a 30% off day, and the shop assistant was very good at using this to convince me to buy a number of products. I paid, she told me I'd saved something like £50 (mostly on some free things they'd thrown in, that I didn't even want), but as I left the shop I felt that the final bill was far higher than I'd expected - it was difficult to work out with all the different discounts and free products, but I realised she'd only given me a 10% discount, rather than the 30%. Even after explaining this to her she refused to acknowledge the mistake, and she made it out to the manager that I was mistaken! After a lot of calculator work on their part I finally got refunded. It reminded me why it's so important to check every receipt.

sam.s_2

A lot of people have said that it annoys them having to go back to the shop to complain/get refunded, I just rang Tesco's and got them to add money back onto my clubcard or you can get them to send it to you on a gift card, saves you the petrol for their mistake.

AfroKinky1

Oh it's a drag but you have to check your receipt asap as these errors occur frequently.

My brother has no idea how much a basket of shopping should cost and inputs his pin number without a second thought. I told him about a scam where they put cashback on your card but give the money to their friend in the queue behind you. Thus keeping the money in the till correct. Now he checks!!! :cool:

matthewcarlrose

Just after christmas local tesco home plus had an offer on, get 20 quid off mobiles when you spend over 50 quid (i think it was) on any other item. Wifey's mobile had busted a few weeks back and she was using some old brick and the same time I was spending some Xmas money on a B/R player so felt sorry on the wifey and we got her a nicer mobile. Got down to the till, they forgot to do the 20 quid off!!! Ended up going back to customer services, apprently there was a seperate barcode at the till they had to scan!! You would have thought it would have done it automatically!!

I'm super vigilant now, and will take a few mins out just to mentally check how much i think i'm spending - if its no where near then i check the bill.

Matt

penny_saver

Tesco, £12 smoked salmon on offer at £6 but came thro' at £12. Got all my money back and the salmon free.
Asda, Gressingham duck crown charged for twice. Got a total refund and the duck for free.
If you tell the assistant at the time, you get nothing. Just check the receipt after you get thro' the checkout and hotfoot it to customer services to complain!

tom717

Any wrote: »

£35 worth bottle of whiskey at Christmas (Christmas pressie) at new Tesco's. They've put it through twice.
I noticed immediately as I only had a bottle of whiskey and 3 bottles of wine, he told me total and I went "hooow much???". Then I regreted it, as always before when I paid and noticed after they refunded me double... :-)

I think you might have had trouble getting double the difference back if you've been charged for an extra item rather than overcharged for an item. If I worked in a shop and someone came to me saying they were charged twice for something and didnt say anything at the till, I would think they were trying to pull a fast one.

I always check my receipts but rarely find anything wrong, however I hate the way I sometimes treated when there is. I was in Sainsburys once and there was an offer on a pasta sauce (wouldn't buy it otherwise, cheaper to make my own) and the manager seemed to think I was wrong. After I showed him the sign with the offer on, he told me it only applied to items with a yellow price tag. When I pointed out that was none of them, he took the sign down and told me he would let me have the offer anyway, as though he was doing me a massive favour.

The thing to watch out for is the Sainsbury self-checkout. Any multibuy offers do not come off the first time you press the pay button. I thought this was just a problem with a new store which opened near me, but I experienced it at another store ~300 miles away when I went home for Easter. It happens everytime, you have to press pay, back, then pay again for the price to come down. They must have caught thousands of people with this if its in every store.