VodaFone Unfair Contract

DUTR

iancmitch wrote: »

I dont like being called a liar, either give constructed help or butt out!

You are a liar though, which village is it?
It is easy to prove and as mentioned earlier , take Vodafone to court if you believe you are correct, you won't do as any law bod will tell you that you don't have a case.
People are trying to help you, but I suspect the real essence behind your post is that you are seeking an easy way for early termination of a contract

iancmitch

do you work for vodafone or carphonewarehouse?, see you are just talking rubbish, on what basis do you think I am trying to get out of the contract, in fact for your simple mind to try and take in, the traiff I have with Vodafone is great and the 02 and orange options are more expensive, this is not about money I have more money than most people on here and I wanted to stay with Vodafone as I cant be arsed with changing networks

Of course I will be taking Vodafone to court if they dont relent, you really are a simpleton arnt you? why are you even on here as your sort of help the people on here dont want, poking your tongue out how old are you? 6?

Get off the forum

DUTR

iancmitch wrote: »

do you work for vodafone or carphonewarehouse?, see you are just talking rubbish, on what basis do you think I am trying to get out of the contract, in fact for your simple mind to try and take in, the traiff I have with Vodafone is great and the 02 and orange options are more expensive, this is not about money I have more money than most people on here and I wanted to stay with Vodafone as I cant be arsed with changing networks

Of course I will be taking Vodafone to court if they dont relent, you really are a simpleton arnt you? why are you even on here as your sort of help the people on here dont want, poking your tongue out how old are you? 6?

Get off the forum

Which village are you reffering to? As yet you have not answered that crucial point, you don't know how much or how little any of the posters here have or don't have.
Let's see if you take Vodafone to court , as I have evry confidence you won't be.
Which village are you reffering to once again?

simax

iancmitch wrote: »

do you work for vodafone or carphonewarehouse?, see you are just talking rubbish, on what basis do you think I am trying to get out of the contract, in fact for your simple mind to try and take in, the traiff I have with Vodafone is great and the 02 and orange options are more expensive, this is not about money I have more money than most people on here and I wanted to stay with Vodafone as I cant be arsed with changing networks

Of course I will be taking Vodafone to court if they dont relent, you really are a simpleton arnt you? why are you even on here as your sort of help the people on here dont want, poking your tongue out how old are you? 6?

Get off the forum

The Vodafone staff use a map that is generated by a computer prediction. A prediction based on certain factors and is never a guarantee.

From their website:

How accurate are your coverage maps?

Our coverage maps show an advanced computer simulation of our coverage populated with actual data from our network engineering and design platform. They’re updated on a weekly basis and we show indoor as well as outdoor coverage to ensure they are as accurate as possible. The map of our planned future coverage may be subject to alterations and the information is provided as a guide. If you would like further information please contact customer services.

The bit in red is a suitable defence in any court room.

Why not get a Vodafone Sure Signal? Or is there no broadband in this village either?

I suggest in future if you want help on here, you drop the attitude.

Vodafone WILL NOT let you out of the contract without you paying for it. If you take them to court, you will be quickly laughed out of it.

END OF.

darich

iancmitch wrote: »

, on what basis do you think I am trying to get out of the contract

Well you stated in your first post that it would cost £200 to leave the contract...so you've obviously enquired.

A couple of things to note about this forum.........
Not everyone on it is short of money. Some are, some aren't. In fact I've seen a few posts indicating that members earn 6figure salaries and others where people have inherited several hundred thousand pounds.
So don't get the idea that because you have a few quid it makes you better.

One other thing....if you want friendly advice, don't call people "morons", "numptys" (complete with spelling mistake), or tell them to "butt out".
Be truthful, honest, and accept that if you're asking for help, many people on here will know more about that subject, whatever it is, than you.

If, as you say, it's "not about money" why not simply join whatever network your new village gets, and leave the vodafone handset in a drawer, or car for emergencies?

grumbler

darich wrote: »

Well you stated in your first post that it would cost £200 to leave the contract...so you've obviously enquired.

To be fair to the OP, they did say that they wanted to leave Voda because of the luck of signal. However, later they were clearly accused of using this just as an excuse for getting out the contract.

One other thing....if you want friendly advice, don't call people "morons", "numptys" (complete with spelling mistake), or tell them to "butt out".

Again, to be fair, at the very start the OP said clearly many times that there was no signal in the village, but was (indirectly) accused of lying.

Guys_Dad

Two distinct and different points here.

1. No signal. Ok, I believe OP that there is no signal. Regrettably, this is no valid reason to cancel a contract without penalty as when contract was taken out, OP lived where a signal was provided. I think OP understands that point.

2. Vodafone claiming that there is a signal in the village. Given point 1 and Vodafone's contract t&c protect them in such a circumstance, there is no need for them to claim that there is a signal where none exists. So that is a strange point for them to continue to defend. I take it that this is not a temporary situation due to a malfunctioning mast?

Constructively, OP should look at the sitefinder site that may be helpful as to whether or not there are any masts nearby. http://www.sitefinder.ofcom.org.uk/search

There may be other web pages that can help as well.

On the matter of mud-slinging, it isn't really necessary in this case, is it? OP is miffed because a number of posters didn't take his point about Vodafone's claim to provide a signal.

So maybe OP will check the sitefinder and let us know if a mast is within a suitable distance and, given local knowledge of the geography, see if there are hills, valleys or whatever impeding reception.

DUTR

Guys_Dad wrote: »

Two distinct and different points here.

1. No signal. Ok, I believe OP that there is no signal. Regrettably, this is no valid reason to cancel a contract without penalty as when contract was taken out, OP lived where a signal was provided. I think OP understands that point.

2. Vodafone claiming that there is a signal in the village. Given point 1 and Vodafone's contract t&c protect them in such a circumstance, there is no need for them to claim that there is a signal where none exists. So that is a strange point for them to continue to defend. I take it that this is not a temporary situation due to a malfunctioning mast?

Constructively, OP should look at the sitefinder site that may be helpful as to whether or not there are any masts nearby. http://www.sitefinder.ofcom.org.uk/search

There may be other web pages that can help as well.

On the matter of mud-slinging, it isn't really necessary in this case, is it? OP is miffed because a number of posters didn't take his point about Vodafone's claim to provide a signal.

So maybe OP will check the sitefinder and let us know if a mast is within a suitable distance and, given local knowledge of the geography, see if there are hills, valleys or whatever impeding reception.

Thing is the job I do suggests to me mobile networks cover the most rural of areas even as far as to provide 3g and future technologies, there will be a cost to supply a mast in an area and as long as the nimby's have not objected then if the network says there is coverage there, then to me there is, it's like someone coming on here and saying there is no coverage in London (ok larger than a small village) however there will be users here in or near the area to confirm or dispute this. For us the mere user it's a case of switiching on the phone in the area, however the radio installers do a lot of topography tests etc to work out where there will be or wont be coverage, it is no in the networks interest to suggest to customers that there is a useable outdoor service if there is not. :beer:

iancmitch

At last someone that has read my post correctly and yes I was getting miffed because everyone was giving me the same answer to the wrong question
The whole point is that even up to ten minutes ago Vodafone has sent me an email telling my phone will work, and they are doing this by using their own online coverage checker, which states no internet but excellent phone services, which is simply not correct.
It is not a fault with a mast, as I have spoken to many people in the village who tell me this has always been the case
Why is DUTR obsessed with were the village is, does he want to come buy me a pint!! No he wants to go on the Vodafone website to use their coverage checker so he can have another go, does not matter where the village is. As for his aguement that in his job he finds that most places have coverage, does not wash, in my career I have travelled the whole of this country and abroad, and there are many areas that do not have a signal, I can drive 8 miles from where I live, and the ONLY network that works there is, yes Vodafone
The whole simple point that via email from Vodafone they claim there is coverage, there is not and if they met me there they would see I was right.
Of course I have asked about leaving my contract, once I found out there was no signal whatsoever, but why should I pay when they claim there is and we know there is not, they will not back that up, because they cant.
Leaving the phone in the car not an option, I was lucky to retire at 47 (two years ago) due to good planning, therefore I spend more time at home and walking, so all I am asking is for a phone that works at home, when I am walking locally and using the local eatery.
For further information, Virgin cannot supply TV there, just limited broadband at the home, (no signal for mobiles either) and even the O mighty SKY can only supply limited services, but they both admit it, unlike Vodafone

DeeMarie89

Well, if you would like an "informed" opinion (I used to work for CPW, so that should be enough for you)
Vodafone have provided you with a service as perthe original terms of the contract. There is a signal at the residence where you took out the contract. Should you wish to alter the contract by moving house, Vodafone are under no obligation to ensure there is signal at the new property, as it is you that has moved, and if this is such a large issue for you, you should have purchased a house where you can physically see that you have signal.
Whether they are saying they have signal when there is not is neither here nor there, as stated above, they use a coverage map to determine this, however this map is only a guide and not a 100% guarantee.
Even if you proved in a court of law that there was no signal, Vodafone would not be under any obligation to allow you to terminate your contract for free, as YOU are the one that has caused this loss in signal by moving to an area which is not covered. You obviously have been to this village to view the property, and so before placing an offer, you should have made sure your phone was fully operational on this area.
If it was not, you should have bought a house somewhere that is.
Does that sound silly? Buying a house based on coverage? Because if so, maybe you ought to bite the bullet and pay the termination fees which, I'm sorry to say, you are liable for, whether or not you can prove that there is no signal, as provision of signal in an area that is not the original residency where the contract is taken out, is not Vodafone's problem, nor is it a condition of the contract that should you move, they must provide you with a signal.

However, as you are on contract, Vodafone will provide a sure signal box for free, which you plug into your broadband, and will ensure you have a signal at your property.