Free solar panel feedback discussion: HomeSun

beelzebomb

Here's some more interesting info' i've found.. Not directly related to free, mind..

http://www.consumerfocus.org.uk/feature/solar_panels_toptips

DoctorBanzai

Hi,
thanks for the reply.

I, in no way, am I looking to antagonise anyone. As you say, really I have no right to complain as it's not cost me anything per se, except time and a few grey hairs.

I think that, really, I just wanted to get this written down and maybe it would be brought to the attention of the powers-that-be. I feel that I'm being fobbed off and I'm really depressed about the situation.

Everyone makes mistakes, but there are limits...

Cardew

DoctorBanzai wrote: »

Everyone makes mistakes, ...

Homesun more than most!

sceptic2

Sorry to hear about the problems.
In our case everything went very well.
Day one, scaffolding arrived and was erected in one and half hours.
Day two, electricians arrived first followed 1hr 50mins later, by panels, all work completed within four hours and free system up and running.
Have not yet received certificate for electrical work.

DoctorBanzai

Hi,
It's good to hear that you've had a good experience, it gives me some hope!

I managed to (finally) get intouch with someone at Homesun this morning and they'ye looking into it. Not holding my breath.

robbsafc

Homesun are probably the worst company I have ever tried to use. Customer service when you can reach them seem to have had no training and struggle, legal services can't answer your questions. I cancelled my install by recorded delivery only to receive a letter saying that all the paperwork was now completed and if they don't hear from me they assume everything is ok to go ahead with the installation. The CEO takes no notice of correspondence as I sent him a recorded delivery letter saying how incompetent the company was and the problems I had, again this has been ignored.

HomeSun_company_representative

DoctorBanzai wrote: »

Hi,
It's good to hear that you've had a good experience, it gives me some hope!

I managed to (finally) get intouch with someone at Homesun this morning and they'ye looking into it. Not holding my breath.

Hi DoctorBanzai,

HomeSun sincerely apologises for the situation, it should have never happened.
Please ensure we do our best to install our customers to the highest possible standards. If you do have any further queries or problems please email [EMAIL="customerservices@homesun.com"]customerservices@homesun.com[/EMAIL] with the subject ‘MoneySavingExpert’.

I know you have been in touch with our team and I hope everything goes smoothly from here.

Tanya

HomeSun_company_representative

robbsafc wrote: »

Homesun are probably the worst company I have ever tried to use. Customer service when you can reach them seem to have had no training and struggle, legal services can't answer your questions. I cancelled my install by recorded delivery only to receive a letter saying that all the paperwork was now completed and if they don't hear from me they assume everything is ok to go ahead with the installation. The CEO takes no notice of correspondence as I sent him a recorded delivery letter saying how incompetent the company was and the problems I had, again this has been ignored.

Hi robbsafc,

HomeSun is navigating to try and deliver as many installations to our customers who have invested time and energy themselves, and in whom we have invested also. If you speak to anyone in our business - from Customer Services, to sales team, legal and management - we have an absolute commitment to trying to do what we can in an almost intolerable situation created by government policy.

As it is not always possible for a customers’ correspondence to receive the attention of our CEO within an adequate timeframe, it is company policy for customers’ correspondence to be forwarded to the advisors of the department that the complaint refers to. Please send us an email to [EMAIL="customerservices@homesun.com"]customerservices@homesun.com[/EMAIL] so that we can duly investigate where we have let you down and can assure you that every measure will be taken to help all areas concerned improve their performance in an effort to eradicate future issues. Your feedback is important to us, as without this, we are unable to improve upon our routines, actions and ultimately the services we provide to you as a valued customer.

We apologise that you have experienced anything less than complete satisfaction, and we regret the decision you have chosen to no longer be a HomeSun Customer, but wish you the best for the future.

Tanya

DoctorBanzai

HomeSun_company_representative wrote: »

Hi DoctorBanzai,

HomeSun sincerely apologises for the situation, it should have never happened.
Please ensure we do our best to install our customers to the highest possible standards. If you do have any further queries or problems please email [EMAIL="customerservices@homesun.com"]customerservices@homesun.com[/EMAIL] with the subject ‘MoneySavingExpert’.

I know you have been in touch with our team and I hope everything goes smoothly from here.

Tanya

Thank you Tanya for your reply.

I guess from the circumstances that you know who I am and what's been going on.

I have been intouch with three people. Two from Homesun (one customer services and one rep) and one from Carillion, and now, of course, yourself.

I want to make it clear that I am NOT being antagonistic or difficult, I just need this resolved ASAP as we (particularly my wife) really do not need anymore stress in our lives.

I only really ask one thing; keep us informed! Information is power and defuses the most difficult of situations.

Now that we have so much help from yourselves I know that this will all be sorted out soon. I genuinely appreciate your efforts.

Kindest regards,
MB

HomeSun_company_representative

DoctorBanzai wrote: »

Thank you Tanya for your reply.

I guess from the circumstances that you know who I am and what's been going on.

I have been intouch with three people. Two from Homesun (one customer services and one rep) and one from Carillion, and now, of course, yourself.

I want to make it clear that I am NOT being antagonistic or difficult, I just need this resolved ASAP as we (particularly my wife) really do not need anymore stress in our lives.

I only really ask one thing; keep us informed! Information is power and defuses the most difficult of situations.

Now that we have so much help from yourselves I know that this will all be sorted out soon. I genuinely appreciate your efforts.

Kindest regards,
MB

Hi DoctorBanzai,

Thanks for being so patient and positive we look forward to making you a happy, satisfied customer.

Tanya