Free solar panel feedback discussion: HomeSun

HalloweenJack

so you have panels on your roof connected to - nothing? or is ther invertor there? is there wiring to the meter?

Bev123

Yes - 13 (!) panels on roof. 2 boxes of connecting bits in my garage - Will they ever meet?!

grmack

I contacted homesun as i read reviews and thought it was a way forward to help the environment. I have since had 4 failed appointments that they can't be bothered to call or turn up to. They are a joke... I have wasted 4 mornings waiting in for there so called surveyor that seems to have vanished off the face of the earth. I hope you guys have better luck.

HomeSun_company_representative

grmack wrote: »

I contacted homesun as i read reviews and thought it was a way forward to help the environment. I have since had 4 failed appointments that they can't be bothered to call or turn up to. They are a joke... I have wasted 4 mornings waiting in for there so called surveyor that seems to have vanished off the face of the earth. I hope you guys have better luck.

Hello grmack,

First of all let me apologise for the delay in responding to your post, I am sorry that you have not been satisfied with our service.

Can you confirm if this has been resolved, if not please send an email to customerservices@homesun.com and ensure you retain the subject line as 'Moneysavingexpert' followed by your username, this will help us flag your email as urgent and it will be promptly passed on to our head of survey operations.

I will ensure to follow this up with him and that you are contacted.

Tanya

HomeSun_company_representative

Bev123 wrote: »

I live near Southampton. We had our solar panels fitted by Homesun 27 June. Sadly, we are still not benefitting from free energy as I can't get anyone to connect them!
There was no problem getting the panels fitted but the contractors didn't have an electrician available that day. I was told someone would ring to arrange connection. 4 days later an electrician arrived from AVC, unannounced, just as I was leaving for work. Some weeks later someone from AVC rang and arranged for fitting on Aug 1st. I waited in all day... no show. I was told when I rang AVC that they had been advised by Homesun not to complete any more work for them - not even to advise customers.
I rang Homesun who told me they would get their new contractor to ring to make an appointment to connect the panels. No-one has contacted me. I have tried emailing Homesun - they do not reply. I've 'phoned several times and always received sympathy from the people I talk to. They promise someone will ring me and arrange an appointment. Yesterday I was promised an email today - nothing!

I don't know what to do now...

So, NO, I most definitely would NOT RECOMMEND HOMESUN!

Hi Bev123,

First of all let me apologise for the delay in responding to your post, I am sorry that you have not been satisfied with our service.

Can you confirm if this has been resolved, if not please send an email to customerservices@homesun.com and ensure you retain the subject line as 'Moneysavingexpert' followed by your username, this will help us flag your email as urgent and it will be promptly passed on to our head of survey operations.

I will ensure to follow this up with him and that you are contacted.

Tanya

zeupater

Hi

Is it just me being a little cynical, but I find it a little coincidental that around the same time as an advertised program on TV exposing some areas of the solar pv industry as being a little shoddy is to be shown, others suddenly decide that they better look around for any loose ends which they could be criticised on ... :think: .... no, thinking about it, it's probably not just me

Z

HomeSun_company_representative

zeupater wrote: »

Hi

Is it just me being a little cynical, but I find it a little coincidental that around the same time as an advertised program on TV exposing some areas of the solar pv industry as being a little shoddy is to be shown, others suddenly decide that they better look around for any loose ends which they could be criticised on ... :think: .... no, thinking about it, it's probably not just me

Z

Hi zeupater,

Our customer services team often check this site to reply to any queries and resolve any problems. Our response yesterday was before the watchdog programme aired! Glad you noted it it was an interesting watch.

Kind Regards,

Tanya

Cardew

HomeSun_company_representative wrote: »

Hi zeupater,

Our customer services team often check this site to reply to any queries and resolve any problems. Our response yesterday was before the watchdog programme aired! Glad you noted it it was an interesting watch.

Kind Regards,

Tanya

Krish has made offers on MSE, that we can contact customers who apparently claim outrageous savings from their displays.

When his bluff is called, he disappears.

Does he still work for you? or are you his alter ego?

HomeSun_company_representative

Cardew wrote: »

Krish has made offers on MSE, that we can contact customers who apparently claim outrageous savings from their displays.


When his bluff is called, he disappears.

Does he still work for you? or are you his alter ego?

Hi Cardew,

Krish wouldn't waste people's time by bluffing! If you would like to read what our customers have to say please feel free to visit our HomeSun Krish and I have provided information about customers who have saved money and are benefiting, however cannot release private details on a public forum. Krish would be happy to talk to you if you would like to raise your issues with him directly on 0844 824 0000, or even on customerservices@homesun.com and title you message Money saving expert Forum. Thanks!

Tanya

Cardew

HomeSun_company_representative wrote: »

Hi Cardew,

Krish wouldn't waste people's time by bluffing! If you would like to read what our customers have to say please feel free to visit our HomeSun Krish and I have provided information about customers who have saved money and are benefiting, however cannot release private details on a public forum. Krish would be happy to talk to you if you would like to raise your issues with him directly on 0844 824 0000, or even on [EMAIL="customerservices@homesun.com"]customerservices@homesun.com[/EMAIL] and title you message Money saving expert Forum. Thanks!

Tanya

Really not bluffing?

Read this thread from post #1825 re Krish's outrageous claims. https://forums.moneysavingexpert.com/discussion/comment/40777246#Comment_40777246

From Zeupater:

The figures you provided regarding Mr Cotton's usage cannot be seen as reasonable or representitive when compared with any source, including PVGIS, SMA, the Government's SAP calculation or even my own generation .... it's just unbelieveable that anyone would forward such figures and really does nothing other than reinforce any negative views of the 'rent-a-roof' sector which I may hold.

This kind of calculation of the likely annual savings is one step short of claiming that if a system produced it's maximum of 3.5kW once and half of the power was being used in the house, the power saving calculation would be .....

3.5kW x 8Hrs/Day x 365Days/year x £0.10/kWh x 50% = £511/year

..... it's just not realistic to do this, but that's effectively only producing a figure which is double your claim, which means that you would expect to generate an average of 1.75kW, for an average of 8 hours, every day of the year ........

You have a chance to redeem yourself and your product offering by providing more realistic information, else opening the defence of the product up to well deserved ridicule ......

Hi Cardew,

Would you like to speak to a client who has already has a 2.4 system installed by us? You may ask them all the questions you like regarding the readings of thier meter.
I can also arrange for you to speak to Mr Cotton should you wish.
Please let me know and I will arrange it.

Krish

From Cardew
As you claim the FITs, you will know exactly what the system has generated - can you please publish.
Anyway I would be delighted to accept your offer, please PM me both their phone numbers please.

He then disappeared from MSE for 8 months!!!

Why not have some sensible discussion on the savings for customers? On this forum not in Private