Quick questions on Consumer Rights

Loubelou

Hi Vodafone are now saying that unless I pay by Direct Debit they will be going to charge me £3.53 per month. They continually get the bill wrong hence my reluctance. Can they do this???

squeaky wrote: »

Hi,

If you have a query that you think will only need a quick yes or no answer then feel free to ask it here.

Otherwise you are very welcome to start a new thread.

Whatever you decide... good luck

Fosterdog

You have to receive your bill in advance of the direct debit being taken so if you do agree to pay that way, you still have time to contest any charges before any money is taken.

As for the charge, that will depend on the terms of your contract, most phone contracts are direct debit only so they may well have it in the terms that there will be a charge for any other method of payment.

How exactly do they always get the bill wrong? A phone contract is usually x minutes plus x texts plus x data allowance for a set amount, do you regularly go over your contracted allowance? If you do and are you may be better off upping your contract to a more suitable allowance for your needs which should leave you knowing you have a set amount to pay each month with no variation.

Loubelou

Vodafone are now saying that unless I pay by Direct Debit they will be going to charge me £3.53 per month. They continually get the bill wrong hence my reluctance. Can they do this???

Loubelou

I get internet charges added when the internet should be barred.

Fosterdog

Loubelou wrote: »

I get internet charges added when the internet should be barred.

Do you actually use the internet on your phone? Is it even an internet capable phone? If it is then usually you disable internet access from on the phone itself, if you don't do this and use the phone to access the internet then you should and will be charged for it.

Vodafone

Loubelou wrote: »

I get internet charges added when the internet should be barred.

Hi Loubelou,

If you'd like any further help with this could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

xanhugh

Quick question, I think it's fairly black and white.

The short version:

I order an item with a 12 month warranty from Tesco Outlet. Item arrives, incomplete. Tesco unable to find replacement accessories so want to collect the TV set and give me a refund.

I'm fairly sure they can't do this, and I have a right to an alternative from them of similar specification now that a contract of sale has been formed, agreed and accepted along with my payment.

Can they force a refund, or can I force an alternative similar product from them?

---

The longer story:

I ordered "factory refurbished" TV online from Tesco outlet with a 12 month warranty. Stated as "grade A" with all accessories, but may not be in the original box, and maybe light marks not effecting it's use. Great. Ordered, paid for and waited a week for the delivery.

When I received the package there were several items missing from the package, most notably the power cable, remote control, instructions, 3D glasses, etc, making the tv itself useless and unable to even turn on.

Checked back, definitely stated as being included, in fact two pairs of 3D glasses should have been in the pack. Called tesco, got an apology and assurance that the missing items would be sent out.

Nothing arrived, called back a few days later, told they were having issues locating one of the items. I suggested they send the rest out so I can at least turn the TV on. Agreed, waited for delivery, nothing arrived.

Call back, assured the package would be dispatched same day. Waited some more, nothing came at all. Called back again, told they were having issues on all of the items now, but will send out next week. Comes and goes, no delivery, call back again and told now they can't get hold of any of the parts so will arrange for a collection of the unusable set and a refund. I don't want a refund, I want a TV set with the specs I had ordered.




Thanks guys

wealdroam

Xanhugh, not really a 'quick question' is it?
Worthy of a thread on its own I would've thought.

Anyway, yes you are probably right.

Your best bet is price up the missing items and suggest to Tesco that they fund the purchase of them.
You do have a duty to keep costs down, so have a look around.

There are couple of other recent threads on this subject involving Tesco:

https://forums.moneysavingexpert.com/discussion/4764314

and:

https://forums.moneysavingexpert.com/discussion/4752733

The first one is apparently still unresolved, but the second one reports a good outcome.

xanhugh

wealdroam wrote: »

Xanhugh, not really a 'quick question' is it?
Worthy of a thread on its own I would've thought.

Anyway, yes you are probably right.

Your best bet is price up the missing items and suggest to Tesco that they fund the purchase of them.
You do have a duty to keep costs down, so have a look around.

There are couple of other recent threads on this subject involving Tesco:
LINKS REMOVED - NEW USERS CAN'T POST OR QUOTE LINKS.

The first one is apparently still unresolved, but the second one reports a good outcome.

Well, it is a quick question, no need for sarcasm, but the extra info is there for those who might later find themselves in a similar situation with Tesco Outlet and will be returned in search engine results.
I shall see what offer they come back to me with. I also have the option of a section 75 on my credit card if they still refuse to play ball.

wealdroam

xanhugh wrote: »

Well, it is a quick question, no need for sarcasm, but the extra info is there for those who might later find themselves in a similar situation with Tesco Outlet and will be returned in search engine results.
I shall see what offer they come back to me with. I also have the option of a section 75 on my credit card if they still refuse to play ball.

That's ok. You're welcome.