mobiles.co.uk cashback scam -- small claims? trading standards? watchdog?

thegoodman

Ferris wrote: »

i refer you to my earlier post about seeking advice about worst case scenarios as the reason to seek help from the forum. before taking action i'd rather know how it could play out, which is why i asked about worst case scenarios - as a precaution; forewarned is forearmed and so on.

having just looked back over the thread you refer to, i notice that i was consistent in praising their response speed in general - as i did in this thread - and noting how that particular delay was uncharacteristic - as i did in this thread.

to state that i started the thread because "my cashback was late" is a little disingenuous, seeing as i mentioned the specific reason for my concern, which is that another cashback provider had gone out of business leaving me out of pocket as a result, and because that particular delay was uncharacteristic of my dealings with them.

also, notice that as soon as i'd received confirmation the bill had been received i was fairly satisfied. when the delay in confirming the claim would be paid stretched out a bit, and having sought advice on how things might pan out in a worst case scenario, the "email before action" was genuinely an attempt to hurry them along - and it worked! had it not worked i would have waited a fair bit longer before contemplating any further action.

no contradiction, no inconsistency, no trolling

I think you need to get real life than trolling, looking for response from ohters. Go to park, have a friend or two. Go out.

grumbler

thegoodman wrote: »

I think you need to get real life than trolling, looking for response from ohters. Go to park, have a friend or two. Go out.

IMO your post is more trolling than his.

thegoodman

grumbler wrote: »

IMO your post is more trolling than his.

If you read my other posts you will see that response is in line with the post.

The posts created by the person who you think is not trolling goes from one point to another. One day service is very bad, I will never use them again etc to very good just to get response from others.
If you cant see that this person is trolling I dont know what would?

You dont need to reposne to this post otherwise you might think I am trolling.

Ferris

thegoodman wrote: »

If you read my other posts you will see that response is in line with the post.

The posts created by the person who you think is not trolling goes from one point to another. One day service is very bad, I will never use them again etc to very good just to get response from others.
If you cant see that this person is trolling I dont know what would?

You dont need to reposne to this post otherwise you might think I am trolling.

this thread is getting increasingly bizarre. has the word "troll" changed its meaning to anyone who ever changes their mind, or forms a retrospective opinion about something?

if you peruse the threads that are supposed to condemn me, there were a flurry of posts in january 2010 at the start of my contract, and then some positive posts mixed with mild concern about timescales in july - and hardly anything since. so i had a few problems early on - all resolved. then a delay a few months later - again resolved. overall, it was a positive experience.

so to summarise: quickly resolved frustration(s) in january 2010, quickly resolved mild concern in july 2010. overall a positive experience because problems were resolved quickly. yeah, i'm really flip-flopping from one side to the other, one day to the next with my posts that are 18 months apart. oh, except that my messages in july 2010 were actually guardedly positive about the company. so a change in opinion over the course of 24 months. fickle old troll that i am.

i understand that discussion of mobiles.co.uk is the realm of deeply entrenched opinion, and much snide cynicism and sarcasm, but does having a different view to the major posters in here really make me a troll? i've even gone so far as to say i wouldn't recommend mobiles.co.uk as the negative opinions seem to outweigh me.

anyway, i suggest we draw a line under this petty sniping and keep the thread on topic. it's getting a little frustrating having to defend myself repeatedly just for having the temerity of having had a positive experience overall. i am not a troll, i am not attention seeking - i would have been delighted if people hadn't started sniping at my original post. and i would be delighted if noone replies to this post, as i really do have better things to do that defend myself against scurrilous accusations.

see you in may when the cashback falls through

Guys_Dad

Ferris wrote: »

1. this thread is getting increasingly bizarre. has the word "troll" changed its meaning to anyone who ever changes their mind, or forms a retrospective opinion about something?


2. i understand that discussion of mobiles.co.uk is the realm of deeply entrenched opinion, and much snide cynicism and sarcasm, but does having a different view to the major posters in here really make me a troll?

3. see you in may when the cashback falls through

I agree with both your points 1 & 2 above. I wonder, at times, how people define troll and I don't think you are guilty of that.

However, the OP wanted a steer on what was the forum opinion and I whereas I support your or anyone else's right to a different opinion from others, if you look at your posts objectively, you wrote in support of mobiles.co.uk to balance the books. You wouldn't disagree with that, would you?

But you finish your last post above with the sentence "see you in may when the cashback falls through"and that really seems to suggest that you don't support them.

Can you wonder why other members seem to think you switch your views almost on a daily basis?

Ferris

Guys_Dad wrote: »

But you finish your last post above with the sentence "see you in may when the cashback falls through"and that really seems to suggest that you don't support them.

Can you wonder why other members seem to think you switch your views almost on a daily basis?

i have been consistent in making clear throughout that i don't "support" mobiles.co.uk, or indeed recommend them - even in my initial post in this thread i introduced a note of caution for any readers by saying "that's not to say they are still like that now" and "it will be interesting to see if anything has changed when it comes to the next set of claims..." so please give up on the accusations that i flip from one point of view to another. it simply isn't true.

i did not write in "support" of mobiles.co.uk, i simply wrote to offer a positive experience that i have had. there is a huge difference. it's not more or less important than the generally negative tone of posts in this thread, but it is at least an alternative viewpoint. i know when i was asking about mobiles.co.uk before i went with them there were very few positive experiences on this board - it is human nature to complain but not to report "things went well overall".

cashback claims are a minefield and things can and do go wrong. in my opinion mobiles.co.uk are better than many others (i've been doing cashback deals since 2001), but that still doesn't mean i'd advise anyone to use them. there's risk, and potential hassle involved. i would not like anyone to choose them on my say so alone, but i don't think many people would, to be honest.

my final statement about seeing you in may (with a smiley, so i hope i really don't have to educate you about the sincerity of the literal meaning!) is a friendly nod to all the people on this board (yourself, silk, MJ etc) who have, and continue to, offer help to those who have problems.

stocks may go down as well as up. past performance is not necessarily an indicator of future performance. i'm certainly not anticipating problems - but i'm not discounting the possibility they might occur altogether!

Zi_oo

I have been waiting 3 weeks for a reply to my e-mails, a month for a reply to my letter and almost 2 months for the resolution of my cash back claims. This comes after a year of numerous problems with them during the cash-back period.

I haven't had a cashback contract before and won't be doing it again. I have already deterred countless hundreds of friends, family, colleagues and professional contacts away from this company, including Carphone Warehouse and will continue to do so.

They have too many customers and not enough staff, the staff they do have are overstretched beyond belief and are not able to deliver good CS. Usual fat-cat board/director scenario.

Best you can do it vote with your feet. Fight them for your cash-back and never use them again.

mobilejunkie

Should have sent your friends to me; all the claims for myself and all those I watch over are paid and up to date - and there are LOTS of them. When a dealer plays up you can force them to pay without waiting months - provided you know what you're doing and take action as soon as a problem occurs.

However, for those venturing into cashback deals without the knowledge and experience they are best avoided unless you are willing to lose the game.

thegoodman

Same here. I have been using the cash back for years without any problem.
You need to know the terms eg what information is required to send back, what month dated bills to send. If you use it correctly you can save a lot. Many people will go for cash back as long as savings are made.

grumbler

thegoodman wrote: »

You need to know the terms eg what information is required to send back, what month dated bills to send. If you use it correctly you can save a lot.

You can be lucky, but generally what you say is necessary, but not sufficient. And this was the main point of the post that you replied "same here" to. What you say seems to be not "the same" actually.