Annoyed Student in need of my £50 back!! HELP

Pollycat

Pollycat wrote: »

A fair point.

fluffnutter wrote: »

See, I'd disagree with that. I do expect retail staff to understand the law relating to what is, after all, the industry they work in! It's a necessary part of the job that they deal with customer queries and complaints. How on earth can they do this if they don't know what they're talking about?

My reply was tongue-in-cheek.

melancholly

NeilF3485 wrote: »

Maybe not rude, but judgmental.

My advice would be to take the exchange as the store doesn't even have to do this as item was not faulty etc. Might be worth seeing if they will offer store credit if there is nothing she wants to exchange it for at this time.

I wouldn't have questioned why she chose to spend £50 on a dress in the first place, and I would also realise there is a difference between being able to spend £50 on a dress without financial hardship but then not being able to spend another £XX on a dress elsewhere when not getting a refund on the first one.

when someone posts saying that they're a poor student and they need this £50 urgently and it's all just sooooooooo unfair (ok, so i'm paraphrasing a lot!), then it makes sense that people will pass judgement on the initial purchase. had they said they simply bought something that didn't fit and couldn't get a refund, the tone of the responses would have been very different.

Zandoni

Proc wrote: »

I love the one-post wonders.

"Help I'm stupid and don't understand anything can I get a refund?"

"No."

Then they're never heard from again.

Your so called one post wonders, stay that way because of the gang culture on this site.

You all like to play at lawyers and state the law constantly. Most stores give better terms than SOGA, and many allow exchanges for any reason with valid proof of purchase.

So lay off the OP and try to help people properly and stop abusing people just because they are students.

dmg24

Zandoni wrote: »

Your so called one post wonders, stay that way because of the gang culture on this site.

You all like to play at lawyers and state the law constantly. Most stores give better terms than SOGA, and many allow exchanges for any reason with valid proof of purchase.

So lay off the OP and try to help people properly and stop abusing people just because they are students.

What help do you offer Zandoni? The majority of posts on this thread are constructive and helpful, sadly yours offers nothing ...

Zandoni

dmg24 wrote: »

What help do you offer Zandoni? The majority of posts on this thread are constructive and helpful, sadly yours offers nothing ...

You have a different definition of constructive than me

I would phone the head office, grovel a bit and ask if they would accept a bank statement as proof. If that didn't work I'd ask the operator to transfer my call to their manager and try again.

dmg24

Zandoni wrote: »

You have a different definition of constructive than me

I would phone the head office, grovel a bit and ask if they would accept a bank statement as proof. If that didn't work I'd ask the operator to transfer my call to their manager and try again.

So that is what you would do, but it doesn't change the fact that the OP has no entitlement to a refund, does it?

Zandoni

dmg24 wrote: »

So that is what you would do, but it doesn't change the fact that the OP has no entitlement to a refund, does it?

Of course she is entitled to a refund, the store has at least a 14 day exchange policy. The only stumbling block is proof of purchase and I'm sure you know the law on that one. :p

gordikin

Zandoni wrote: »

Of course she is entitled to a refund, the store has at least a 14 day exchange policy. The only stumbling block is proof of purchase and I'm sure you know te law on that one. :p

She has no proof of purchase that can be directly linked to her purchase...she could have bought a bucket of s h i t e for all we know from a bank statement...proof of purchase is you have to prove that you bought the item...not that you bought something/anything priced that price that day !!!!!!!

Money_User

Zandoni wrote: »

Of course she is entitled to a refund, the store has at least a 14 day exchange policy. The only stumbling block is proof of purchase and I'm sure you know the law on that one. :p

I think you'll find their policy requires a receipt, not just proof of purchase so what the law says doesn't matter. Their policy is above the minimum requirement of the law so they can ask for what they like, the case being a receipt not just proof of purchase.

Zandoni

Money_User wrote: »

I think you'll find their policy requires a receipt, not just proof of purchase so what the law says doesn't matter. Their policy is above the minimum requirement of the law so they can ask for what they like, the case being a receipt not just proof of purchase.

Agreed, but it's certainly worth talking to a manager of some sort at their Head Office as they have discretionary powers.