Annoyed Student in need of my £50 back!! HELP

spadoosh

pmduk wrote: »

Unfortunately I've experienced so many poorly trained staff in retail environments I'm not sure I trust them to understand the law. I do realise there are many exceptions to this. However, Valerie seems to reinforce my point.

Bit ambitious to expect all retail staff to know the ins and outs of retail law. Seen as most are earning slightly above if not minimum wage. If you could trust them with retail law im sure they wouldn't be retail assistants.

Amazes me how customers come into a DIY store i work at expecting expert electrical advice and are dissapointed when they dont recieve it. 'Sir, if i knew how to re-wire your house, i would ask for more than £6.08 an hour. And wouldn't stand here taking abuse from you, please contact an electrician, thank you muchly'

Pollycat

spadoosh wrote: »

Bit ambitious to expect all retail staff to know the ins and outs of retail law. Seen as most are earning slightly above if not minimum wage. If you could trust them with retail law im sure they wouldn't be retail assistants.

Amazes me how customers come into a DIY store i work at expecting expert electrical advice and are dissapointed when they dont recieve it. 'Sir, if i knew how to re-wire your house, i would ask for more than £6.08 an hour. And wouldn't stand here taking abuse from you, please contact an electrician, thank you muchly'

A fair point.

But they shouldn't offer poor (and incorrect) advice based on their experience of working in a shop.

Proc

I love the one-post wonders.

"Help I'm stupid and don't understand anything can I get a refund?"

"No."

Then they're never heard from again.

DCFC79

Proc wrote: »

I love the one-post wonders.

"Help I'm stupid and don't understand anything can I get a refund?"

"No."

Then they're never heard from again.

theres a few of the 1 hit wonders around, is it the time of the month or something they have eaten

fluffnutter

spadoosh wrote: »

Bit ambitious to expect all retail staff to know the ins and outs of retail law.

Pollycat wrote: »

A fair point.

See, I'd disagree with that. I do expect retail staff to understand the law relating to what is, after all, the industry they work in! It's a necessary part of the job that they deal with customer queries and complaints. How on earth can they do this if they don't know what they're talking about?

Imagine going in some boozer to find the bar staff serving 10 year olds. Perhaps they could use 'Why should I be expected to know the ins and outs of the sale of alcohol law?' as their excuse? :rotfl:

NeilF3485

Maybe there would be fewer "one-post wonders" if the responses received were balanced and helpful rather than critical and personal (in a number of cases).

It is up to her what she spends her money on and responses saying "when I was a student....." are unhelpful.

Some people have absolutely no grasp of their consumer rights etc. and come on here genuinely looking for help/assistance, if the actual answer is that the best result they can hope for is an exchange then say so, there is no need to be rude.

DCFC79

NeilF3485 wrote: »

Maybe there would be fewer "one-post wonders" if the responses received were balanced and helpful rather than critical and personal (in a number of cases).

It is up to her what she spends her money on and responses saying "when I was a student....." are unhelpful.

Some people have absolutely no grasp of their consumer rights etc. and come on here genuinely looking for help/assistance, if the actual answer is that the best result they can hope for is an exchange then say so, there is no need to be rude.

no 1 was rude

so whats your advice then

NeilF3485

McKneff wrote: »

If youre struggling that much I wouldnt dream of spending £50 on a dress, especially if i wasnt sure I liked it.

DCFC79 wrote: »

my thoughts exactly,

Maybe not rude, but judgmental.

My advice would be to take the exchange as the store doesn't even have to do this as item was not faulty etc. Might be worth seeing if they will offer store credit if there is nothing she wants to exchange it for at this time.

I wouldn't have questioned why she chose to spend £50 on a dress in the first place, and I would also realise there is a difference between being able to spend £50 on a dress without financial hardship but then not being able to spend another £XX on a dress elsewhere when not getting a refund on the first one.

DCFC79

NeilF3485 wrote: »

Maybe not rude, but judgmental.

My advice would be to take the exchange as the store doesn't even have to do this as item was not faulty etc. Might be worth seeing if they will offer store credit if there is nothing she wants to exchange it for at this time.

I wouldn't have questioned why she chose to spend £50 on a dress in the first place, and I would also realise there is a difference between being able to spend £50 on a dress without financial hardship but then not being able to spend another £XX on a dress elsewhere when not getting a refund on the first one.

there was nothing wrong with me saying "my thoughts exactly", its my opinion, i never said spending £50 on a dress was wrong did i

fluffnutter

DCFC79 wrote: »

there was nothing wrong with me saying "my thoughts exactly", its y opinion, i never said spending £50 on a dress was wrong did i

I did. I think it's a travesty to spend 50 quid on a dress when there's psychoactive drugs waiting to be bought, scoffed and enjoyed. Call yourself a student?! Huh. You'll be saying you're at university to "get an education" next. They don't make 'em like they used to...