HSBC security key

Lokolo

HKitten wrote: »

The only thing that bothers me about the key is having to use it every single time I want to see my account. I can't even log in without it. It just seems like overkill. My boyfriend is with Natwest and has a pin reader thingy, and he only has to use that when he wants to create a new payment. That makes more sense to me!

HSBC are bringing out apps where you can view balances without the secure key I believe. It's already out on iOS so if you have an iPhone give that a go.

http://www.hsbc.co.uk/1/2/ways-to-bank/mobile?wt.ac=HBEU_mobile_hero

skoodle

As usual with all big brands, Android support is months behind iPhone which is rediculous!

Infidel

Lokolo wrote: »

You mean enforcing to use the secureID key?

I thought it was compulsory months ago!

Nope. I was able to log-in the 'normal way' up until a few days ago. Now I get this:

The user ID you have entered has not been recognised, please try again. If you have not yet received or activated a Secure Key, select the Register for Internet Banking link below. (LOG_0002)

JuicyJesus

Turnbull2000 wrote: »

How the heck do I pay off my own credit card (and a coorporate card) using Secure Key? I'm asked to enter some sort of reference number, but don't have a clue where to find it nor what it is!

The reference number for the payment is your credit card number. As for the corporate card, have a look at the bill and see what number they want you to quote if paying by online banking or BACS.

infocom

Following on from my issues with these keys... I just moved all my accounts to Lloyds. I can now sign in whenever I want, wherever I am, without remember a device.

My business account is still with HSBC, that will take more effort to move, but I will have to move, sometimes I leave the security key at home by mistake and then have to telephone HSBC to pay employees as I cant login to do it electronically. Terrible.

dzug1

infocom wrote: »

Following on from my issues with these keys... I just moved all my accounts to Lloyds. I can now sign in whenever I want, wherever I am, without remember a device.

.

Given that Lloyds already have card reader devices for business accounts I wonder how long you will be happy there?

infocom

Do they!! Oh darn it. Thanks for the heads up will have to find another

im-lost

those saying it takes a week to replace, you should be given the option when you phone up to pick one up at a branch.. much easier and faster.. well, if you have a branch nearby..

callum9999

dzug1 wrote: »

Given that Lloyds already have card reader devices for business accounts I wonder how long you will be happy there?

It's easy to get multiple card readers though so they could have one at home and one at work. I have 5 myself.