HSBC security key

loulou41

HSBC online customers will need to upgrade to HSBC security key. I have been watching the online demonstration and being not very good at new technology. I wonder how easy it will be to use, also you do not need to insert your debit card in it like you have with a card reader, am I right? Thanks

grimsalve

I think it's just a Vasco Digipass, when you login it will ask you to generate and enter a number that's displayed on the screen.

headache5678

I have not got mine yet but it will probably be like other Dual Factor Authentication Tokens already used by most other major UK banks. They come with a a SIM type card and you put that, rather than your own debit or credit card, into a slot in the device. They are very easy to use.

My only concern, is that if I am away from home, and I want to acess my HSBC internet banking, I will need to take the DFA device with me. Whilst that may seem OK, I have to access separate accounts with Nationwide and Natwest, all of whom use similar processes. This will be a real PITA as I will need to carry around 3 separate DFA-SIMs or 3 separate devices (some of the devices can take SIMs fron different banks).

Sharon87

Are they going to introduce these just to log in or is it like Natwest where it asks you to do it for new transfers? I really like their current online login process, so I'll be annoyed if you have to use it every time!

grimsalve

Sharon87 wrote: »

Are they going to introduce these just to log in or is it like Natwest where it asks you to do it for new transfers? I really like their current online login process, so I'll be annoyed if you have to use it every time!

There's a demo video of the key in action on the HSBC website, looks like you have to use the key every time you login.

spenderdave

The key is a later version of the one they have been using for their business banking for a few years. It does not need your debit card at all, nor do you plug it in anywhere. To log in you just press its green button and type the 6 digit number that appears in its screen into your computer. The new one has a keypad as well, which is used for some on line functions but not as I understand for logging in.

I have used the business one and it is very quick and easy to use. Cannot really understand why some on here are getting all worked up.

Sharon87

spenderdave wrote: »

The key is a later version of the one they have been using for their business banking for a few years. It does not need your debit card at all, nor do you plug it in anywhere. To log in you just press its green button and type the 6 digit number that appears in its screen into your computer. The new one has a keypad as well, which is used for some on line functions but not as I understand for logging in.

I have used the business one and it is very quick and easy to use. Cannot really understand why some on here are getting all worked up.

Because say you're at work and need to move some money around and you don't have the key thing, then you can't do that. I don't fancy carrying that around with me, my handbag's full enough!

armyoftwo

Sharon87 wrote: »

Because say you're at work and need to move some money around and you don't have the key thing, then you can't do that. I don't fancy carrying that around with me, my handbag's full enough!

I agree it is a nuisance, however, I do believe that it should help in lowering the risks of Internet Fraud. Well I hope so anyway.

infocom

We need to oppose these devices, it is a ridiculous burden they are forcing us to accept.

Cannot really understand why some on here are getting all worked up.

Firstly I already have one for my business banking. It is already a real pain to be carrying that everywhere. Now I have to carry another one? Two devices for the same bank!

Secondly, it is very rare I need to access my online banking, but when I do it is very important I can do it right then. So therefore, although rarely used, I have to carry two devices with me always. I have no room in my wallet contrary to what the HSBC letter seems implies.

Thirdly, can you imaging if we do not oppose this, then other banks decide to do it? I have a Lloyds, American Express, Halifax and IF account. If all banks introduce this I have to carry all these devices with me all the time so I can access my bank.

I refuse to do telephone banking by the way its too slow and I live in the 21st century!

So please oppose this. I have already informed HSBC I am going to leave them if I have to use this, because I dont want to use it. Both my accounts.

I suspect if its only a few who leave maybe they think they will save more money from fraud?? But if more people threaten then they should take it seriously I think.

Lloyds bank have a two password policy which in my opinion is far more secure because they are both in my head. If someone steals my HSBC device then it renders this extra security step useless, so its completely stupid. They need to just add a secondary password to make it more secure. If they are concerned with unsecure passwords then they can just give us a secure one to use (LLoyds use a customer ID number as well as two passwords, as opposed to username, date of birth and one password, which would be guessable).

So I think HSBC move is completely unreasonable, no more secure, and makes it harder for us to access our money when we want to.

I already lost one device, and broke another, both times I had to wait ages for a replacement and could not login.

Phew got that off my chest!

dzug1

infocom wrote: »

Lloyds bank have a two password policy which in my opinion is far more secure because they are both in my head. !

For business accounts they have a card/device PLUS a password

ahai1

This is the second day I have the thing and the stupid thing is causing me problems as when I type the data in it does not accept it.