HSBC security key

qpop

I've said it here before, but First Direct will be using the secure key imminently.

I was friends with a member of the team tasked with planning/implementation for FD.

The non-secure key days are numbered there I'm afraid.

heloid

elaine12022 wrote: »

unfortunately I don't have enough income to transfer to first direct, I've just double checked and looks like it would cost me £10 a month :rotfl:On the whole I've been happy with HSBC to be fair. Any problems have been sorted out quickly & reasonably,and when in the past I got charged for going overdrawn they refunded me straight away/cancelled the charges (and this was way before MSE days!).

Or you could get a savings account with them and not pay £10.
Is there a charge to bank with first direct?

Banking with first direct usually costs £10 a month, but you will not be charged this fee when you pay in at least £1,500 to your 1st Account each month, or maintain an average monthly 1st Account balance of £1,500, or hold a selected first direct additional product.


Additional products are any of the savings accounts etc. Most people just open them with £1. Mine are sitting empty now.

heloid

qpop wrote: »

I've said it here before, but First Direct will be using the secure key imminently.

I was friends with a member of the team tasked with planning/implementation for FD.

The non-secure key days are numbered there I'm afraid.

At least with First Direct I can call them up and they can do literally everything over the phone for me anyway. Which in some cases may be easier than finding a computer with internet.

Can't wait for the days when you need a secure key to talk to someone on the phone lol

heloid

turbo.jet wrote: »

They seem to have had a big internal shake-up with regards to customer service. I recently stormed in to a branch after being charged £25 to keep my existing overdraft! I wasn't asking for a higher, or even lower overdraft, I didn't request a change, they just charged me as part of the annual review of my long standing overdraft. I was furious, however I had the best customer service experience - the charge was immediately reversed, the guy I spoke to gave me his personal business card with email address and said if I had any similar problems in future to contact him directly. I think I have been identified as a potential mortgage customer (little do they know!)

I've just got back from 4 days overseas where obviously I was without access to my internet banking because of this stupid security key which I neglected to take with me. Grrrrr! Lots of catching up to do with data entry into my budget spreadsheet today!

You get charged £25 for every overdraft review after the first. Did you go in to unauthorised overdraft during the year?
If you don't your annual renewal counts as the first free one.
Bit of a stupid system for loyal customers, glad they sorted you out.

turbo.jet

I'll say, given they make interest off the overdraft. To add insult to injury they don't even pay interest any more on positive balances. Banks are the scum of the earth.

I think I may have changed my overdraft amount during the preceeding year, which would have been my free one used up I guess.

philjones88

I like it.

But I've been used to dealing with keyrings/RSA key fobs for years being in IT and a gamer. World of Warcraft moved to providing these keyrings and cut account comprising by a hefty margin. They do work.

I much prefer the HSBC business one though, smaller and only one press to get the code. Don't really see much point having a pin protecting the device though.

turbo.jet

I agree with the pin to protect it, I just think I should be able to keep on top my finances, ie log in as view only, without it.

Mikhail

infocom wrote: »

We need to oppose these devices, it is a ridiculous burden they are forcing us to accept.

Firstly I already have one for my business banking. It is already a real pain to be carrying that everywhere. Now I have to carry another one? Two devices for the same bank!

Secondly, it is very rare I need to access my online banking, but when I do it is very important I can do it right then. So therefore, although rarely used, I have to carry two devices with me always. I have no room in my wallet contrary to what the HSBC letter seems implies.

Thirdly, can you imaging if we do not oppose this, then other banks decide to do it? I have a Lloyds, American Express, Halifax and IF account. If all banks introduce this I have to carry all these devices with me all the time so I can access my bank.

I refuse to do telephone banking by the way its too slow and I live in the 21st century!

So please oppose this. I have already informed HSBC I am going to leave them if I have to use this, because I dont want to use it. Both my accounts.

I suspect if its only a few who leave maybe they think they will save more money from fraud?? But if more people threaten then they should take it seriously I think.

Lloyds bank have a two password policy which in my opinion is far more secure because they are both in my head. If someone steals my HSBC device then it renders this extra security step useless, so its completely stupid. They need to just add a secondary password to make it more secure. If they are concerned with unsecure passwords then they can just give us a secure one to use (LLoyds use a customer ID number as well as two passwords, as opposed to username, date of birth and one password, which would be guessable).

So I think HSBC move is completely unreasonable, no more secure, and makes it harder for us to access our money when we want to.

I already lost one device, and broke another, both times I had to wait ages for a replacement and could not login.

Phew got that off my chest!

I absolutely agree! I don’t like that banks are moving their responsibilities to keep us ‘safe’ to us. Just think – ‘card not present’ is still the most popular fraud nowadays, so banks have introduced chip & pin, is it safer? Yes it is, but for who? If your PIN has been stolen or compromised and obviously used without your permission, banks will in most of the cases refuse any claims, blaming your negligence. There are many cases on the Internet about it. There is no 100% secure solution for anything. With the introduction of the PIN the responsibility line has significantly shifted towards us; exactly the same story is happening with the secure key and card readers, if something will go wrong, it will be almost impossible to prove your innocence, any form of fraud using secure devices will be treated as costumers’ negligence. So far if I understand correctly, there is no government Act that regulates Chip & PIN transactions apart from the Banking Code, which is a voluntary code of practice agreed by UK Banks, I like word “voluntary” in this sentence. Please correct me if I’m wrong. So who are the real winners?

Hmm, why there are no card readers and Chip & PIN cards in the US? (If anyone knows)

Mikhail

qpop wrote: »

I've said it here before, but First Direct will be using the secure key imminently.

I was friends with a member of the team tasked with planning/implementation for FD.

The non-secure key days are numbered there I'm afraid.

bla bla bla

Empty_pockets

heloid wrote: »

You get charged £25 for every overdraft review after the first. Did you go in to unauthorised overdraft during the year?
If you don't your annual renewal counts as the first free one.
Bit of a stupid system for loyal customers, glad they sorted you out.

I'm with HSBC and have never been charged this fee.