help and advice needed please...

liannee22

that was really lucky! i will never buy of ebay again!!! just hope i get the cash back, if not it was an expensive lesson to learn!!! x

liannee22

iamana1ias wrote: »

But she'll win because she sent it tracked

just goes to show hey cheaters never prosper!

liannee22

UPDATE!!!

Ive won the case!! here is the reply i have just got from paypal!

After carefully reviewing your case, we've determined that you'll be
eligible for a refund (including postage and packing) once you've returned
the merchandise to the seller.



Once you have returned the merchandise, you will be covered under PayPal
Buyer Protection and eligible to receive a full refund.

cant believe it!!! im so happy!!! :j:j:j
ive just sent the coat back by recorded delivery as advised and took a photograph of the woman holding the package in the post office!!! i felt like sending her a bag of dog dirt but for 1 i have not got a dog and 2 i did not want to stoop to her pathetic level! just pleased im gonna get my money back and ill consider it a lesson learnt!!!

Thanks everyone again for your help, advice and support (well most of you!!!) x x x

pulliptears

liannee22 wrote: »

UPDATE!!!

Ive won the case!! here is the reply i have just got from paypal!

After carefully reviewing your case, we've determined that you'll be
eligible for a refund (including postage and packing) once you've returned
the merchandise to the seller.



Once you have returned the merchandise, you will be covered under PayPal
Buyer Protection and eligible to receive a full refund.

cant believe it!!! im so happy!!! :j:j:j
ive just sent the coat back by recorded delivery as advised and took a photograph of the woman holding the package in the post office!!! i felt like sending her a bag of dog dirt but for 1 i have not got a dog and 2 i did not want to stoop to her pathetic level! just pleased im gonna get my money back and ill consider it a lesson learnt!!!

Thanks everyone again for your help, advice and support (well most of you!!!) x x x

You would have been better sending special in case recorded doesn't track (as it sometimes doesn't). I'm crossing everything for you that it does in this case

theonlywayisup

theonlywayisup wrote: »

Fortunately, Paypal buyer protection still covers you.

Open and escalate as soon as you can, a case for SNAD, sold not as described. Add the fact the seller sent an unrelated item.

Then send your item back via special delivery or a courier, do NOT opt for recorded.

Add the tracking to the dispute.

You will get your refund, minus the returns postage.

theonlywayisup wrote: »

Slow down.

She sent a coat, the coat is not the item the op bought. The op must send the coat back via special delivery, not recorded, add the tracking and the op will get her money back. The coat is snad. The op will win.

liannee22 wrote: »

UPDATE!!!

Ive won the case!! here is the reply i have just got from paypal!

After carefully reviewing your case, we've determined that you'll be
eligible for a refund (including postage and packing) once you've returned
the merchandise to the seller.



Once you have returned the merchandise, you will be covered under PayPal
Buyer Protection and eligible to receive a full refund.

cant believe it!!! im so happy!!! :j:j:j
ive just sent the coat back by recorded delivery as advised and took a photograph of the woman holding the package in the post office!!! i felt like sending her a bag of dog dirt but for 1 i have not got a dog and 2 i did not want to stoop to her pathetic level! just pleased im gonna get my money back and ill consider it a lesson learnt!!!

Thanks everyone again for your help, advice and support (well most of you!!!) x x x

Twice in this thread I have told you that you are eligible for a full refund as the item you had received was not as described. However, you obviously didn't see my comments as I also said NOT to send it recorded.

I only hope for your sake that it progresses through the system correctly.

If I were you I would be hotfooting it down to the PO and begging with the counter staff to change the postage to Special Delivery.

liannee22

i asked for it to be sent tracked next day delivery so it may well have been special delivery! ive uploaded all the tracking details to paypal and they were happy with them and ive just tracked it and it tells me the time and location i posted it and states

item number was posted at 20 Upton Road CH41 0DF on 12/04/11 and is being progressed through our network for delivery is that not ok??

theonlywayisup

liannee22 wrote: »

i asked for it to be sent tracked next day delivery so it may well have been special delivery! ive uploaded all the tracking details to paypal and they were happy with them and ive just tracked it and it tells me the time and location i posted it and states

item number was posted at 20 Upton Road CH41 0DF on 12/04/11 and is being progressed through our network for delivery is that not ok??

How much did it cost? SD starts at £5.45, but if you give the price you paid, we could work it out and put your mind at rest.

liannee22

theonlywayisup wrote: »

How much did it cost? SD starts at £5.45, but if you give the price you paid, we could work it out and put your mind at rest.

aarrhh £3.38!! how come i may not get a signature? ive uploaded all the receipts and the picture to paypal now and spoke to them on the phone as i was concerned the seller may refuse to sign for the parcel, they checked the tracking and said it will be fine... :eek:

theonlywayisup

liannee22 wrote: »

aarrhh £3.38!! how come i may not get a signature? ive uploaded all the receipts and the picture to paypal now and spoke to them on the phone as i was concerned the seller may refuse to sign for the parcel, they checked the tracking and said it will be fine... :eek:

It doesn't matter if the seller refuses to sign, what will matter for you is that your parcel shows online as doing anything at all.

Recorded is hugely unreliable, but you may be lucky with it.

All your tracking needs to show is 'attempted/delivered or refused' you will then get your refund.

Most RD on here unfortunately never say anything other than 'progressing through the network'. Keep us updated.

Is your PO a small one where you could sweet-talk the counter staff into changing your postage?

soolin

liannee22 wrote: »

aarrhh £3.38!! how come i may not get a signature? ive uploaded all the receipts and the picture to paypal now and spoke to them on the phone as i was concerned the seller may refuse to sign for the parcel, they checked the tracking and said it will be fine... :eek:

Paypal do not understand the postal service they often refer to recorded as a tracked service when it isn't. As per all the other advice recorded is a real risk here as if it doesn't show as delivered or attempted delivery and just gets lost then you can only claim for the cost of a coat, not an iphone.

In some areas recorded never tracks, so keep fingers crossed this time it does. It can take several days to arrive though as it is just standard mail and carried with standard mail .