Free £15 Boots voucher and Lovefilm DVD rental trial

mishkanorman

Just to let you all know my situation, I signed up around the 5th/6th of Dec, cancelled the 14th after 6 films (i think) and sent an email checking my voucher was on its way, got this today ,

Dear Mishka,

Thank you for contacting LOVEFiLM. We do understand from your email that you are concern about the £15 boots voucher. We will be glad to help you in this regards.

We have verified your account and see that your account has been cancelled on 14/12/2006. We are sorry to let you know that you are not entitled for the £15 boots voucher as you have not rented 10 titles. We are sorry for the inconvenience caused to you.

We hope that this has answered your query and that you will continue to enjoy using LOVEFiLM. If you do have any other questions then do please let us know.

Kind regards,

Shalina


I have replied ,

Hi,

Thanks for your email,

Unfortunately you appear to be mistaken as the terms and conditions stated that 10 films had to be added to my rental list NOT rented. I am quite confident that I have met all the criteria concerned and look foward to your reply,




Can someone please check the T&C and make sure I havent just made a pr8t out of myself !!

mishka

codger

mishkanorman wrote:

Can someone please check the T&C and make sure I havent just made a pr8t out of myself !!

mishka

No Mishka. You haven't. It's just Lovefilm, penning an invitation to Trading Standards. . .

Unless, of course, every single one of the reasons devised so far to achieve a blatant breach of contract is actually the result of poor staff training, evidenced here in the behaviour of a wide variety of employees who keep acting entirely without the company's knowledge or authorisation.

Be a shame, were such a thing happening to a company with so unblemished a track record prior to this Boots voucher offer.

chezzer_2

have had 2 payments taken out of my bank account, have received nothing
from Love Film, no letter, no email, no videos and definately no boots
voucher...................whats going on???

hollydays

Can i just ask-does their name appear as lovefilm on your statement or something else?

sondheimsoc

I was lucky enough to have my account cancelled on the last possible day, so that was a good result. Like everyone else, I haven't received my £15 voucher so thought I'd e-mail them. I couldn't remember the exact date I'd signed up so went onto the Lovefilm site to see if there was any information there. I was somewhat surprised when I got onto the site to see that it still has all my credit card etc details there. Aren't they supposed to delete all this if you cancel?
Lynne

spanner82

hollydays wrote:

Can i just ask-does their name appear as lovefilm on your statement or something else?

lol :rotfl: i see where you are heading with that one...

hollydays

??............

chezzer_2

no it appears as CVRPLAN

codger

lynnechapman wrote:

I was lucky enough to have my account cancelled on the last possible day, so that was a good result. Like everyone else, I haven't received my £15 voucher so thought I'd e-mail them. I was somewhat surprised when I got onto the site to see that it still has all my credit card etc details there. Aren't they supposed to delete all this if you cancel?
Lynne

Lynne: other posters have also complained about Lovefilm's retention of personal and financial data after a subscriber has left.

It's possible their reason for doing so is to keep track of who has "benefited" from a previous "offer" and who hasn't.

** Be interested to hear what response you received to your email query about non-receipt of the £15 Boots voucher. Like other MSErs, I'm still waiting for mine -- 40 days since account activation, and counting. . . If you can post an update here, that'd be appreciated: thanks!

mishkanorman

Ive just received another email, asking me to confirm that i only had 1 account with them that is now cancelled so presumably they will try and claim that I have to be a current member to get the voucher, this looks like it going to take a while to resolve so i would advise you all to start asking where your vouchers are now rather than waiting for their 'due' date.


mishka