Free £15 Boots voucher and Lovefilm DVD rental trial

grenny

Minerva wrote:

I have received a flyer from Boots for 6 free DVD rentals and a £10 voucher from Boots.
https://www.boots.com/tenpound and enter promotion code BTSDES9
Offer expires 30/01/07

Hope this helps someone.
Minerva

That link dont work hunny!

codger

grenny --

http://www.lovefilm.com/partners/boots4.html

grenny

Thanks codger..

Check this message from Boots and then Lovefilm (i'm sure you've all had one like this-are they robots?)

"Dear Grenny,
Thank you for your recent e-mail. This is to inform you that your account is now inactive. However, if you wish to re-activate it, let us know and we can action the same at the earliest.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Vijay
--
Customer Services
LOVEFiLM.com
The new way to rent DVDs
https://www.LOVEFiLM.com

Grenny LeClerc wrote:
> Sir,
> Please tell me when I will get my £15 boots voucher.
> Please see forwarded email from Boots.
> G.Leclerc.
> ========================================
> Message Received: Dec 14 2006, 08:56 AM
> From: btc.cshelpdesk_team@boots.co.uk
> To: grennyleclerc@fsmail.net
> Subject: Re: Boots.com - Lovefilm/Boots DVD rental
>
> Thank you for emailing us. If you need to contact us again, please quote
> your customer reference number 3701770
>
> Dear Mr Leclerc
> Thanks for contacting us at Boots.com to ask about the Lovefilm offer.
> Unfortunately we do not hold any information here about people's
> subscription and what this entitles them to, so you will need to contact
> them directly on 0870 240 1637
> or at support@lovefilm.com.
> I'm sorry I can't be of more help than this Mr Leclerc. If we can be of any
> further help to you please contact Boots.com on 0845 609 0055.
>
> Yours sincerely, Wendy Holmes
> Boots Customer Care, PO Box 5300, Nottingham. NG90 1AA
> Email: btc.cshelpdesk_team@boots.co.uk
> Customer Care Tel: 08450 708090"

codger

Hey grenny, that's great stuff: well done on the Boots info.

I'm wondering if it's a good idea, or a complete waste of time, for Boots to be told that its voucher T&Cs are seriously misleading:

* Lovefilm does not take credit/debit card details merely for identity purposes but for charging without specific authorisation;

* the 21-day cancellation deadline is --according to Lovefilm itself -- actually only 16 days.

teedy23

gosh glad I,ve ben too busy and forgot to send for this deal

grenny

codger:

I'd suggest its a great idea to let Boots know that Lovefilm is making an excellent effort to drag the 'Boots' name thru the mud...

Lovefilm (well ALL companies; e.g CPW) must learn not to treat customers so badly.Its been going on far too long in this millenium..
They get away with it because people dont shout out about it or make a fuss.

Can you believe that last email I posted??:mad:

Heres another from a previous time (follow the replies from the bottom):

---

Dear Grenny,
Thank you for your recent email with regards your LOVEFiLM account.
We can confirm that your cancellation request has been processed and no further discs will be sent out to you.
Please return your DVDs to us as soon as possible so your cancellation may be completed. Please note your account will remain active and billed normally until the discs have returned to us. We also recommend that you obtain a certificate of posting which is available from any post office. This will ensure you will not be liable for the cost of replacing any non-returned DVDs.
Finally we would like to thank you for using LOVEFiLM and if at any time you wish to come back then simply login with your old details, and follow the link on the Home page to reactivate your account.
Kind regards,
Mohammed
--
Customer Services
LOVEFiLM.com
The new way to rent DVDs
https://www.LOVEFiLM.com
> ========================================
grennyleclerc@fsmail.net wrote:

> Yes, I know the cancellation request has been processed and no further
> discs will be sent out to me but:
> I ASKED THAT I BE REMOVED FROM YOUR SYSTEM.
> DO YOU UNDERSTAND THE DIFFERENCE????? REMOVE MY EMAIL, ADDRESS > AND CARD DETAILS COMPLETELY.
> PLEASE REPLY.
> Thank you,
> G.Leclerc.
> > ========================================
> Message Received: Dec 10 2006, 01:21 PM
> From: support@lovefilm.com
> To: grennyleclerc@fsmail.net
> Subject: Re: Other - none of the above: I can't find the answer to my
> question. What should I do?
>
> Dear Grenny,
> Thank you for your recent email with regards your LOVEFiLM account.
> We can confirm that your cancellation request has been processed and no
> further discs will be sent out to you.
> Finally we would like to thank you for using LOVEFiLM and at any time you
> wish to come back then simply login with your old details, and follow the
> link on the Home page to reactivate your account.
> Kind regards,
> Sachin
> --
> Customer Services
> LOVEFiLM.com
> The new way to rent DVDs
> https://www.LOVEFiLM.com
> ========================================
> grennyleclerc@fsmail.net wrote:
>
> > Please REMOVE me now from your service. I do not want my personal
> >details kept by Lovefilm anymore. I tried your free trial service but will not >> be using it anymore.
> > Please REMOVE MY DETAILS completely now. Please confirm this by
> >return email.
> > G.Lecelrc.
> > (grennyleclerc@fsmail.net)

codger

Dear Grenny,

Thank you for your recent email with regards your LOVEFiLM account.

We can confirm that your cancellation request was misunderstood and that as our records show that you sent us two emails on that subject, we will therefore re-activate your account with two subscriptions and 16 further discs will be sent out to you.

Finally we would like to thank you for using LOVEFiLM and at any time you wish to simply login with your details, and follow the link on the Home page to your account, you will be able to see the second mortgage charge we have placed against your property, as per the terms & conditions not mentioned in the Boots free trial offer.

Kind regards,

DONZERELLA

I did a similar deal with lovefil in october which promised me 4 free vue cinema tickets - hey guess what - still waiting for them( 6 emails on...) . They are trying to say that I had to have 10 titles listed at all times to qualify for the voucher but i did not see that anywhere.
Suggestions please!

Edna_Bucket_2

You need to look at your own T&Cs of that offer, but the usual terms of a Lovefilm offer is that you have to create a list of 10 at registration, not have one "at all times" - never heard of that before.

Complain direct to Vue if you get no luck and make them aware they're not the only company Lovefilm are causing problems for.

http://www.myvue.com/corporate/contact.asp

grenny

Thanks codger - looks like you have a career in customer support!
It made more bl**dy sense than theirs!!
:-0