Royal Mail....fraud waiting to happen.

pulliptears

Got home from college at 1.15 to find a note pushed through my door, the recorded letter I had been expecting had arrived! They attempted to deliver at 11am, and as it was 1.30 by the time I got to the sorting office I was expecting to be given it....... After standing for half an hour while several posties hunted down the offices they called my regular postie. My important letter was still in his car :mad: They offered to redeliver this afternoon (useless as Im on the school run) and finally conceeded to redeliver tomorrow.

While all this was going on a lady came and and handed over a card. She was given around 6 parcels, all of which she was required to sign for. Ten minutes after she had left she returned......3 of the parcels werent even hers! I imagine had she not been an honest person the large parcel clearly stamped "Play.Com" would have never been seen again.

Im fast losing faith in RM, they cant even get recorded/special delivery right!!!

BusinessStudent

pulliptears wrote:

Got home from college at 1.15 to find a note pushed through my door, the recorded letter I had been expecting had arrived! They attempted to deliver at 11am, and as it was 1.30 by the time I got to the sorting office I was expecting to be given it....... After standing for half an hour while several posties hunted down the offices they called my regular postie. My important letter was still in his car :mad: They offered to redeliver this afternoon (useless as Im on the school run) and finally conceeded to redeliver tomorrow.

While all this was going on a lady came and and handed over a card. She was given around 6 parcels, all of which she was required to sign for. Ten minutes after she had left she returned......3 of the parcels werent even hers! I imagine had she not been an honest person the large parcel clearly stamped "Play.Com" would have never been seen again.

Im fast losing faith in RM, they cant even get recorded/special delivery right!!!

Good Lord!

Thats Terrible

Time to contact BBC Watchdog Programme I ThinK!

Bossyboots

Don't those cards say to wait for 24 hours before picking it up though to give the postie time to get it back to the sorting office.

Haven't had one for a while, our postie is a friend who simply takes them home and we collect them from there.

BusinessStudent

Bossyboots wrote:

Don't those cards say to wait for 24 hours before picking it up though to give the postie time to get it back to the sorting office.

Haven't had one for a while, our postie is a friend who simply takes them home and we collect them from there

I dont think Royal Mail would be pleased about that!

Bossyboots

BusinessStudent wrote:

I dont think Royal Mail would be pleased about that!

Probably not, but she has our full permission to do it and she has saved us considerable time and effort going to collect them from miles away when we have to drive past her front door every day.

pulliptears

Don't those cards say to wait for 24 hours before picking it up

Nope, says leave 2 hours after the time, partly why i was angry as it was almost 3!!!

incy.wincy_2

I placed an order for around £85 the other week with HMV who send each DVD out seperately (thats 15 parcels!!). Anyway it was a Saturday afternoon when I heard a noise at the door and it was a bloke from several streets away putting about 8 parcels through my door. Turns out that Royal Mail had delivered them to the wrong address. Doh! Each parcel had the price on and said "HMV" so I was really lucky that this guy was honest and kind enough to drop them round.

Anyhow, another 6 came on the Monday when I wasn't in and I got a card through. Went to pick them up and they would easily have fit through the letter box (they were only DVD's) but the postie had put an elastic round the whole lot. Looks like he couldn't be bothered to take the band off and put them through the door one by one so instead I had to drive 5 miles and wait 20 mins in a queue to get them.

Finally, there is still 1 DVD that hasn't turned up and it was shipped 2 weeks ago so either the guy that dropped the first lot round has kept one for his troubles or the postie has nabbed it.

Imagine though if I'd had to email HMV customer services to say that 9 had gone missing - do you think they would have believed me?

Lets just say I'm less than impressed with Royal Mail :mad:

PARSIMONIOUS_2

The correct procedure is the item (s) in question should be taken to the nearest post office by the postman and a signature obtained for the said items,which will then be collected the same day by a collections officer and taken back to the sorting office (UNDER NO CIRCUMSTANCES MUST THE ITEM BE TAKEN HOME BY THE POSTMAN !!!) it is also correct that the items should be collected 24 hours later,allowing for time for the items to be collected/returned to the sorting office,I speak with some authority,I have been working for royal mail since 1974

C_Ronaldo

PARSIMONIOUS wrote:

The correct procedure is the item (s) in question should be taken to the nearest post office by the postman and a signature obtained for the said items,which will then be collected the same day by a collections officer and taken back to the sorting office (UNDER NO CIRCUMSTANCES MUST THE ITEM BE TAKEN HOME BY THE POSTMAN !!!) it is also correct that the items should be collected 24 hours later,allowing for time for the items to be collected/returned to the sorting office,I speak with some authority,I have been working for royal mail since 1974

so how come on pulliptears it says 2 hours

pulliptears wrote:

Nope, says leave 2 hours after the time, partly why i was angry as it was almost 3!!!

pulliptears

so how come on pulliptears it says 2 hours

To clarify, this is a printed card, it says on the back please leave ..... hours before collection. The postman then writes in the alloted time in the space. In this case, and in every other where I have had to collect from the S.O its said 2 hours.

Hoddie_2

I've received a few recorded delivery items recently that had already been signed for. Rather than knock on the door and wait, the postman has simply signed for them himself. I complained to Royal Mail who said this was indeed highly irregular and they'd look into it. About 2 weeks later exactly the same thing happened.