Reserved a car at Autoquake

stottcaf

I phoned the help line on the warranty booklet and they have informed me that my warranty is not void as Autoquake have actually paid the insurance premium on the warranty.

They said to me that the only warranties that are void are they ones that Autoquake didn't pay for in the dieing days.

Anyone else been informed of this, or am i been given some misinformation?

mcfisco

That's interesting stottcaf, when did you buy your car? - are you claiming on the warranty?

EDIT: just read your earlier post [6/2010]

mcfisco

Just back from the garage

My car needs new injectors [£1K+] so however this turns out re: getting a refund on the warranty - I'm still way out of pocket :mad:

mikeouk

update on my situation.
Barclay's who my finance is through have sent me a letter saying that under section 75 cca they accept liability for the loss of the warranty. They have said they will hour the warranty, however, i rang carcare plan and explained and they have told me that they cant keep the original warranty open even if barclays will fund it. So i can only assume that if i have an issue with my car then barclays will fund the repair direct themselves. I am ofcourse going to have to clarify this with them, i cant see how they can offer me breakdown cover though, not too bothered about that because im covered with my bank account anyway.

Danw

Hi, I bought a BMW from autoquake 3 weeks ago. It developed a heavy vibration in the cabin at the beginning of this week. I got a local BMW specialist garage to check this over and the car needs a new flywheel & clutch at the cost of £1300. I phoned autoquake with a view to claiming for the repairs under the sale of goods and was shocked to fing out they had gone into administration. I have got a claim form from the administrators but hold little hope. I traded my old car in and paid the remaining £4k by visa debit. I have had to tell the garage to go ahead with the repairs as i need the car for work. Any advice would be much appreciated.

strikeDDD

useful for me

mcfisco

Danw wrote: »

Hi, I bought a BMW from autoquake 3 weeks ago. It developed a heavy vibration in the cabin at the beginning of this week. I got a local BMW specialist garage to check this over and the car needs a new flywheel & clutch at the cost of £1300. I phoned autoquake with a view to claiming for the repairs under the sale of goods and was shocked to fing out they had gone into administration. I have got a claim form from the administrators but hold little hope. I traded my old car in and paid the remaining £4k by visa debit. I have had to tell the garage to go ahead with the repairs as i need the car for work. Any advice would be much appreciated.

It may be worth trying to chargeback the whole lot?
You've nothing to lose trying

mozza1202

how do you make a claim for your money back i purchased my warranty through a finance company any advice would be more than welcome it seems we are all the same boat many thanks

moo313

Here is my letter below do you think this will be ok to send to my credit card company?
Can I claim the additional costs of arranging a replacement car warranty?

Let me know what are you thoughts? Im tempted just to claim for the refund and put the cash in a savings account and use that for my repairs if the need arises

Dear Sir/Madam

First Direct Visa Credit Card No: 4XXX XXXX XXXX XXXX


Ref: Section 75 of the Consumer Credit Act 1974

On 18th October 2010 I made a payment to Autoquake Ltd with my First Direct Gold Visa card for £543.83. This was for a 10% deposit for a car from this company. On the 24th September I made a final payment of the remaining balance for £5,571.52. These two payments included a three-year warranty and roadside assistance for that car (£831.35), commencing on 24th September 2010.

On 24 March 2011, I received a letter from the joint administrators of Autoquake Ltd, advising me that the company had been put into administration on 17 March 2011, and that the company was now unable to make any payment or provide any benefit in kind to me under the three-year warranty and roadside assistance.

My claim is made on the grounds that the company has gone into administration and you are jointly and severally liable for any misrepresentation or breach of contract with the above supplier under Section 75 of the Consumer Credit Act 1974.

In addition to the cost of the item, I would also like to claim the additional amount of £66.00 for the consequential losses I have incurred as a result of the suppliers breach. These costs are as follows:
· Replacement Breakdown Cover: £66.00
· Replacement 3 Year Car Warranty provided by Warranty Wise: £991.22
Bringing my total claim to £1057.22

I have a variety of documents in my possession confirming this situation, including the letter from the joint administrators, an invoice from Autoquake Ltd detailing the breakdown of the costs of the car and the warranty, and a receipt from Autoquake Ltd confirming payment. Please could you advise whether you would like copies of these documents, either by e-mail or in hardcopy, and let me know the address I should send these to.

I look forward to a full and prompt response to this letter within 14 days.

Yours faithfully

Blaze65

moo313 wrote: »

Here is my letter below do you think this will be ok to send to my credit card company?
Can I claim the additional costs of arranging a replacement car warranty?

Let me know what are you thoughts? Im tempted just to claim for the refund and put the cash in a savings account and use that for my repairs if the need arises

Dear Sir/Madam

First Direct Visa Credit Card No: 4XXX XXXX XXXX XXXX


Ref: Section 75 of the Consumer Credit Act 1974

On 18th October 2010 I made a payment to Autoquake Ltd with my First Direct Gold Visa card for £543.83. This was for a 10% deposit for a car from this company. On the 24th September I made a final payment of the remaining balance for £5,571.52. These two payments included a three-year warranty and roadside assistance for that car (£831.35), commencing on 24th September 2010.

On 24 March 2011, I received a letter from the joint administrators of Autoquake Ltd, advising me that the company had been put into administration on 17 March 2011, and that the company was now unable to make any payment or provide any benefit in kind to me under the three-year warranty and roadside assistance.

My claim is made on the grounds that the company has gone into administration and you are jointly and severally liable for any misrepresentation or breach of contract with the above supplier under Section 75 of the Consumer Credit Act 1974.

In addition to the cost of the item, I would also like to claim the additional amount of£66.00 for the consequential losses I have incurred as a result of the suppliers breach. These costs are as follows:
· Replacement Breakdown Cover: £66.00
· Replacement 3 Year Car Warranty provided by Warranty Wise: £991.22
Bringing my total claim to £1057.22

I have a variety of documents in my possession confirming this situation, including the letter from the joint administrators, an invoice from Autoquake Ltd detailing the breakdown of the costs of the car and the warranty, and a receipt from Autoquake Ltd confirming payment. Please could you advise whether you would like copies of these documents, either by e-mail or in hardcopy, and let me know the address I should send these to.

I look forward to a full and prompt response to this letter within 14 days.

Yours faithfully

Trying to claim for a warranty and breakdown cover that you bought externally that can still provide you with a service is illegal.

AQ used only car care plan for the last few years and their product is an all in one Warranty and breakdown cover that is priced at £839 for the 3 year prestiege so the bank will be able to find out which product was theirs and which isnt.

Unless the warranty wise themselves went bust you have no case to claim the costs of warranty and breakdown cover.