£50 compensation for O2 Pay upfront for life package holders

haveagoade

I think everyone is entitled to it cos it went to the ombudsman an established a precident.

stphnstevey

This thread is a bit of a farce - some guy got some token compensation and now thinks everyone can get it - best of luck to anyone

PS - If you want us all to apply, maybe you can give details of how you got compensation, the process you followed and how it got to the regulator

pem

Hello

I know it is a long time since your post regarding the Cellnet (now O2) PUFL Pay Upfront For Life package.

I am stuck on the 200 landline minutes per month but would like to change to the 50 minutes anytime to mobiles/landline.

I did keep ALL of the info and contract I received when I purchased the phone but cannot see anything that states I can swap from the 200 minutes to 50 minutes (once a month forever)

Do you have a copy of your paperwork that you could email me ?

I had sent a personal memo to you account but you probably have not seen it.

Paul

puddings_2

pem wrote: »

Hello

I know it is a long time since your post regarding the Cellnet (now O2) PUFL Pay Upfront For Life package.

I am stuck on the 200 landline minutes per month but would like to change to the 50 minutes anytime to mobiles/landline.

I did keep ALL of the info and contract I received when I purchased the phone but cannot see anything that states I can swap from the 200 minutes to 50 minutes (once a month forever)

Do you have a copy of your paperwork that you could email me ?

I had sent a personal memo to you account but you probably have not seen it.

Paul

Hi Paul, it was definitely there somewhere. If youve got the sales leaflet/t&c etc and theres nothing there about swapping tarrif, then the only other place that i think that it could be, was on the application form.
Good luck

MiserlyMartin

Hi
I have all the original paperwork, silver and blue leaflets etc. I bought mine from an internet shop, in 2000. It all in the loft so I would have to get it down to check it.

I was connected on the 50 txt messages a month tariff, but I decided after a month to change to 200 mins off peak a month. When I phoned to do this in 2000 I was told you could only ever change the tariff once. This could be a load of CS rubbish though. I can't say I remember reading that you could change every month though.

The reason for me seeking out this thread is I just looked at the back of my bill - tariffs.

Looks like they have gone up!

I'm sure that weekend calls to landlines and O2 phones used to be 1p/min, now it is 2p¬! When did this happen and surely they are not allowed to change the prices as it is a contract phone?

ilikepoints

No i don't believe the prices have gone up. The only change has been them dropping 0854 and 0870 numbers from the free minutes

MiserlyMartin

Delayed thanks for that info. I still think its amazing that that are allowed to wriggle a change like that into all those contacts. Surely a contract is a contract?

XRayDave

Hi Everyone,

Just became aware of this thread in the last couple of days whilst searching for a cheap contract for my mother - lucky, because using my wife's PUFFL phone to text my daughter tonight, I noticed that this month's bill is over £4.00 Why? We don't use the 200 mins/month or anything like. So why am I paying anything. It looks like I've been switched and I haven't had a letter.

So I just dug out the old BT Cellnet silver package and I have a copy of the contract that I sent off, but not the reverse side - the side with all the small print. Has anyone got a copy of the PUFFL contact T&C's that they could email to me?

Many thanks in advance

XRayDave

Stuart_W

xRayDave - if your wife's phone is on the same OffPeak 200 minutes PUFFL deal that I'm on, it doesn't include any text messages - so you'll be being charged for every text sent, which soon adds up at 12p each.

Garetha

XRayDave wrote: »

Hi Everyone,

Just became aware of this thread in the last couple of days ...

XRayDave

Have a search of these forums for PUFL if you want to read of other peoples experiences with this amazing tarriff!
Many of us have been getting a new phone (free) every 12 months for several years now - although it seems recently not to be working for some people.