Mobile contracts: how to escape them early article discussion

grumbler

Normally you have no right to cancel an in-store purchase, and I don't see the relevance of the fact that the handset wasn't delivered yet. Consider yourself lucky if they do cancel it later as they promise, and next time do your research first before buying anything.

Lost24

Hi - there is a policy here


http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{c8feeec0-1641-11df-fb6b-f20203001e3d}


Luckily I had upgraded to O2
http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{11a18a50-bcb7-11de-e56d-000000000000}

d123

Lost24 wrote: »

Hi - there is a policy here


http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{c8feeec0-1641-11df-fb6b-f20203001e3d}


Luckily I had upgraded to O2
http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{11a18a50-bcb7-11de-e56d-000000000000}

Neither of your links work...

Lost24

Whoops - carphone warehouse link below : go to the I've changed my mind.. and navigate:


http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{11675630-0cf5-11df-5538-f20203001e3d}


Successfully returned - I was stressing as I didn't want the handset... Very helpful service received from them.

LynseyLou_2

Hi folks. I have recently been made unemployed. I am in a mobile phone contract with EE and I still have 8 months to go. I am trying to work out if there is an easy way of leaving them early or if I should see it through to the end? My fiance said that he would cover the costs until I have a new job but I don't think that's fair.

Companies like Orange used to do a plan review, which would knock you down to a lower level. Does EE offer a service like this?

LynseyLou_2

All quiet on the Western Front. I will give them a call and let you know how I get on.

englishapples

Hi - please can anyone help or advise? Any informed perspective welcome.

I was in a 24\mth contract with O2with an iPhone and very happy, completed my two years, and at some point called them about a bundle or something like that. The girl immediately got flustered on the call because I was "still" on an unltd text, call, and download plan from back in the day. She insisted that I couldn't get the help I was calling about until I was upgraded to the newer, up to date tariff which was about 2GB data but everything else the same. I said I was on a rolling contract and I liked the one I was on. But she said I couldn't stay on it because it was out of date, and I have to upgrade to the new one because of administrative reasons on my account. I must have said "oh fgs, ok then, sure downgrade my data amount" but no paperwork ever came.

Four or five months later I was having a crash in my business and couldn't pay the bill = I rang to ask them to 'freeze' my account, as I've done with Tmobile before who were brilliant. O2 said no chance, the billing was unable to be paid for four months running (yes a long time) and then they cut off my service and my (business) mobile number was recycled, and I was sent a bill for the fee for the entirety of the ?new contract?!? time length, and, a cancellation fee for having broken this new contract I wasn't aware I was in.

I lost my business and my number I'd had for some years. I've had ptsd which is on record, and became vulnerably housed moving between a few addresses this year. O2 sent the 'bill' for £692 to debt collectors called Lowell, who have been chasing me for it for a year. I just got my Noddle credit report, and it shows up that Lowell have been red marking my credit file about this for a year. It is shattered beyond easy repair *or at least, it'll be slow and gradual to correct this now.

What can I do. O2 say there is nothing they can do, as even my customer file and every record of the phonecalls between me\my account number and their team, have been deleted as soon as I became "no longer a customer" and it was sent to their debt collection agency.

I did get service for four months from the time I asked to freeze services and couldn't, so because I got that service I do basically owe them for £140 for the four months. But what are my rights here, if any?

Is there any one who can help or anything I can do?

boombap

Hi,

My partner was offered a tablet from EE as a 'loyalty reward' for £18p/m. He initially agreed to this but decided against it so rang up the next day to cancel. The operator informed him that the tablet had not yet been ordered/been a mistake so he won't receive it.

However later that week a tablet did arrive. Unfortunately he was unable to call EE right away to arrange sending it back and a couple of weeks has since past and EE will not accept it back/cancel the contact and are not acknowledging his first phone call saying that he did not want the tablet (they say that a call was logged on the system but that it was just a 'general enquiry').

So can anyone advise how he might be able to cancel this contract and/or get EE to acknowledge his call to them cancelling the tablet (the call placed the day after he was offered it ie before it was actually sent out)?

Thanks in advance,

BB.

keycamp-reveller

I expect an onslaught but here goes

My other half has been sent to prison - what for is irrelevant - but we hope he will be given a suspended sentence. That aside, he has had an EE contract for about 6 months which, for now, I can still afford to pay for him but if the phone isnt needed then I need to try and cancel it or I have to deal with the letters that come threatening the usual and I've enough to deal with

Contract is in his name only but if the worst was to happen is there any get out clause for this situation?

Thanks in advance

keycamp-reveller

can anyone help at all please?