Mobile contracts: how to escape them early article discussion

robbies_gal

complain about what? that you cnt afford or dont want to pay it anymore?

i dont want to pay any of my bills anymore should i complain aswell im sure the council and electric companies would love that

nsabournemouth

quietcucumber wrote: »

I have just called 3 to attempt to downgrade my priceplan as im struggling financially. As ive "only" been with them for 7 months (using my phone constantly and paying in full, on time every month), instead of me paying £35 per month, they will downgrade my phone minutes and save me... wait for it,... £2 per month to take away 200 minutes of talktime. Great. What a saving. Oh, plus, theyre going to charge me £10 to downgrade. Really helpful.

Anyone have any advice to help me?

Im not trying to wiggle out of the contract, I just need to pay less. I explained that im happy to reduce talktime, minutes etc. But, if the easiest way is to complain and close the contract altogether, how would I do this?

They're not obliged to help you. You signed a contract that is legal and binding to pay a fixed amount per month over a period of time and in your terms and conditions that you read before signing the contract you'll see you can't cancel it.

Derivative

A contract for a phone is essentially a 12/18/24 month loan, with service added on top.

What people don't realise when they try to get "a lower tariff" or "cancel" the contract is that it is, as an above poster has said, tantamount to trying to default on a loan.

Take a typical iPhone contract at £30/month. The phone costs hundreds of pounds. What do you think would happen if the operator let you cancel at month 2? Even if they took the phone back they'd be out of pocket.

shawnieboy

can any one tell me can i cancel my contact due to my phone loseing network courage hours at a time,the phone is not faulty ive had it checked,the phone is on three network and i no the courage is not as good as other networks,where i live should get courage indoors and outdoors.

grumbler

shawnieboy wrote: »

can any one tell me can i cancel my contact due to my phone loseing network courage hours at a time,

Only if the signal was good when you bought the phone, then got permanently worse because of some changes made by the network.

the phone is not faulty ive had it checked,the phone is on three network and i no the courage is not as good as other networks,where i live should get courage indoors and outdoors.

Coverage indoors is just an estimation. No networks guarantee indoors coverage.

Donna599

Can anyone advise what I can do about my vodaphone contract. I was made redundant, so I emailed Voda to inform and to ask if they could help reduce my tariff. They replied to say no. So when it came to paying my bill I rung to tell them I couldnt afford, as I have had to claim jobseekers whilst seraching for work. And when you only get £67.50 per week, have a home and son to support it is hard to live on. I spoke to them and they are not willing to even reduce my monthly tariff or cancel?.....I have had to lend the money to pay them for this month, but cant afford next month. My monthly tarif is £40??
Please can anyone advise?

grumbler

If they are not willing to show a goodwill, then you cannot do anything. You can sell the phone and use the money to make monthly payments (a replacement handset will cost you no more than £10). Or you can stop paying and have a default recorded to your credit file(s) and debt collectors knocking on your door soon.

pspiller

Hi Folks,

My partner is with Vodafone and has been for a while (I would say at least 5 years) she upgraded 3 months ago to a new 24 month contract, getting a new Blackberry in the process. Last week the phone developed a fault which was a JVM error, which according to blackberry is all software based and its A KNOWN FAULT (this bit is vital) today Vodafone have called and said its water damaged. Before my partner sent it off it was checked over by an expert who advised that all the sensors were showing as white so wasnt water damaged. They want to charge her £100 to fix the phone. This is the straw that breaks the camels back, she has had endless issues since upgrading and she now just wants to leave vodafone, I was wondering if anyone had any advice as to how without paying extortionate fees?

grumbler

Leaving is not an option and she can forget about this.

According to the SOGA during the first 6 months the onus lies on the retailer to prove that the fault was caused by the damage. Request the proofs, get independent expert's report and sue the !!!!!!!s for the market price of the handset plus all related expenses.
Otherwise try dealing directly with the manufacturer.

Silk

pspiller wrote: »

Last week the phone developed a fault which was a JVM error, which according to blackberry is all software based and its A KNOWN FAULT (this bit is vital) today Vodafone have called and said its water damaged. Before my partner sent it off it was checked over by an expert who advised that all the sensors were showing as white so wasnt water damaged. They want to charge her £100 to fix the phone. This is the straw that breaks the camels back, she has had endless issues since upgrading and she now just wants to leave vodafone, I was wondering if anyone had any advice as to how without paying extortionate fees?

A JVM error code is not a fault as such but rather a diagnosis as to what the fault is
When a JVM error shows up it will have a fault code after it to tell you what the fault is ...such as 106 Graphics error, 109 OS error, 501 internal error, 531 out of flash memory etc etc etc ...theres about 30 of them so it depends what the fault is.

As Grumbler says if you had it checked by an expert beforehand and he can provide you with a report then you need to do so ..failing that you could ask for it back and have it checked over by a 3rd party before deciding what to do