Yankee Candle exploded - what to do?

hieveryone

hollydays wrote: »

You could ring consumer yourself to get advice.Also ringing the fire service to get advice,see what stories they tell you.
I would tell them you had done this already.To say this hadn't happened to anyone else is not the sign of a good company.You need to be very firm with them,go higher.
Do not accept the voucher,return it recorded delivery. (personally I would have asked them to send me a pre-paid label to return it)http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_goods_your_rights.htm
See "dangerous goods".
You need to tell them you want them to arrange for a decorator of their choice to visit to arrange to put the problem right.You could ring them and ask to speak to a Manager(follow up the call with a letter).Insist they call you back.Make them keep you informed,not the other way around.Be very polite,insist you will be sending a letter before action to the top person, if your requests are not met.

Here,it says scented candles should only be put in a glass or metal container though.?
http://www.fireservice.co.uk/safety/candles

My two negative experiences with candles-having a one foot flame shoot out of a tealight,and not realising that a large yankee candle in a jar should have the wick trimmed and should only be allowed to burn down so far.I bought some cheap wax granules from a shop the other day-they are going straight in the bin after reading this.Candle wax is way to volatile for my liking.
see also
http://www.sundaysun.co.uk/news/mr-justice-consumer-advice/2010/07/11/any-light-on-ikea-candle-79310-26825854/

Wow interesting link! Almost exactly the same thing to happen to me, except it was the wax that exploded - interesting, thanks!

hollydays

yep,let us know how you get on.

gordikin

Burning, molten, firey, flamey, lit stuff can never be absolutely safe...is that common sense?...please discuss?

hieveryone

Yankee Candle replied again re-iterating their previous stance that I must contact my home insurance who will then liaise with theirs.

Where shall I go with this? Starting to drag on now!

gordikin

hieveryone wrote: »

Yankee Candle replied again re-iterating their previous stance that I must contact my home insurance who will then liaise with theirs.

Where shall I go with this? Starting to drag on now!

...do what they suggest?

hotpot1000

what about watchdog or that dominic bloke off the tv, he would sort it out for you

hieveryone

gordikin wrote: »

...do what they suggest?

Why should I pay my excess and lose my no claims because of a fault of theirs ?

Techhead_2

As advised by several people you need to stop waffling; take charge; be explicit and be prepared to follow through. Something like:

Dear Yankee Candle,

I do not accept your offer and will not be losing my no claims bonus, by claiming on my insurance.

Your product exploded and has caused damage to my walls and furniture. I require that you repair this damage at my convenience and refund my costs incured so far. (See the attached sheet).

I expect to hear from you within 7 days and for the work to be complete within 28days.

Yours etc.

On a second sheet, list what has been damaged and your expenses so far.

If they don't respond property then send them a letter entitled Letter Before Action, giving them 7days before you make a claim in court.

hieveryone

Techhead wrote: »

As advised by several people you need to stop waffling; take charge; be explicit and be prepared to follow through. Something like:

Dear Yankee Candle,

I do not accept your offer and will not be losing my no claims bonus, by claiming on my insurance.

Your product exploded and has caused damage to my walls and furniture. I require that you repair this damage at my convenience and refund my costs incured so far. (See the attached sheet).

I expect to hear from you within 7 days and for the work to be complete within 28days.

Yours etc.

On a second sheet, list what has been damaged and your expenses so far.

If they don't respond property then send them a letter entitled Letter Before Action, giving them 7days before you make a claim in court.

I wouldn't say I have waffled so far - have sent the letter saying I reject the offer and will not be claiming on my home insurance. What I need to know now is who to go to to 'officiate' my claim and that I do indeed have a claim against them and how to go about it.

Salz

Have you actually spoken to your insurance company? I would ring them up, explain the whole story, and tell them YC have advised you to call your insurers and ask to speak to their insurers.
If their insurers will pay out, then it shouldn't affect your home insurance and your excess as your insurance co will be able to claim the whole lot back from YC. Please speak to them before you do anything else.