[CLOSED] Sonic Toothbrush £9.99 @ Grattans (web error) + FREE Gifts

shrek101

I didn't get any email either but they have reconzied the pricing error and thus the £9.99 price

rusty223

I sent the heads back today and phoned about my free gift i was told they are having some trouble finding the gift code but i will receive it.

I hope your all using the freephone number and not that 0870 one.

http://www.saynoto0870.com/company_search.php

Ms-Money-Penny

Just spoke to Grattan re "brush heads" they will cancel the brush heads and send the toothbrush as ordered for 9.99.

scooter100_2

Now being sent the toothbrush for £9.99 and the free smothie maker is also on its way.thanks to the op.

Pollen

Hi all, for info,

initially I was sent this...

'Thank you for your email regarding a free gift. Unfortunately this offer is only open to people who recommend a friend, and not to new customers. Upon checking your account, you are not a first time customer. You originally opened your account on the 7th of July 2004. We trust this is to your satisfaction. If you have any further queries please e-mail again.
When replying to this e-mail, please attach your original e-mail to ensure
a speedy and accurate response.'

Alison Johnson
Grattan Customer Services

I responded with this..

I am extremely concerned about your recent 'e' mail stating I am already
an account holder.

As far as I am aware I have never been a customer of your business and therefore have not had any dealings with yourselves. I would suggest this account may be fraudulent. As you will realise any such illlegal dealings would of course affect myself and therefore I will be taking action.

Could you send me immediately information regarding this account, date of
joining, copies of signatures, banking details, transaction details, payment
record and other such information.

As I am completely unaware of this account I would request you suspend this
account forthwith because it is not me even thoughb if it operates using
my name and address.

I look forward to an early response

And today have recieved this...

'Thank you for your email.

Firstly, please accept our apologies for the previous email that you received. This was sent in error.

We can now confirm that an order for the Smoothie Maker has now been placed.

Unfortunately, we have no stock of the item at the moment, but we are expecting more stock around 27/03/05, and the item should then be automatically despatched to you.

Once again, we apologise for any inconvenience caused.

If you have any further queries please e-mail again.
When replying to this e-mail, please attach your original e-mail to ensure a speedy and accurate response.

Alison Johnson
Grattan Customer Services

However, no sign of brush heads nor toothbrush! but given assurances that brush will be on it's way by other experiences will persist

BLUMIRE

freephone number is 0800444545

shrek101

So I wonder if they will send the free gift to new customers or previous customers.

Pollen

Well as I've never been a customer (despite their suggestion I have with date) I appear to be in line for the free gift. I'd love to know what they based that information on or if it was a bluff?

sideboards

Well just rang Grattons and they have said sorry but it is £29.99 or you can cancel the order..........:mad: So I said I had screenshots of receipt and order page and then got "it is £29.99 or you can cancel the order".......:mad:

I need the email addy for grattons where you can send an attachment aswell so they can see them please if anyone knows it....

Also ordered one from Freemans and they have said that they will send me the toothbrush out and defer payment until the matter has been cleared up and I have posted the screenshots to them....:(

Trouble again is I have only got the receipt from the order from Freemans and not the actual picture with the toothbrush and the £9.99 price on it.If anyone can help me please pm me
Thanx....

shrek101

Email address of Gratten is customer.services@grattan.co.uk

I have enclosed screen shots on another page in this thread. I am omitted my personnel details. Just perhaps explain you omitted the name/address because you are concerned about sending personnel information via email.