Tesco misprice discussion area part 14

redfox

This is a new thread for any discussions on the Tesco policy regarding misprices. Please don't post misprice items in this thread but you can discuss the policy here, leaving the other thread just for listing the 'finds'. Any misprices you find should be posted in this thread here. Thanks

Tesco Head Office telephone number is 0800 505555
Tesco Head Office address is

Sir Terry Leahy (MD)
TescoPLC
New Tesco House
Delamare Rd.
Cheshunt
EN8 9SL

[EMAIL="terry.leahy@uk.tesco.com"]terry.leahy@uk.tesco.com[/EMAIL]


Customer services email address: [EMAIL="customer.service@tesco.co.uk"]customer.service@tesco.co.uk[/EMAIL]

the page address of instore scanner locations (thanks to smartie1976 for this):
http://forums.moneysavingexpert.com/...&postcount=176

For new readers:

For clarification SEL stands for Shelf Edge Label and R and R stands for Refund and Retain. The Tesco policy on signs instore is :-

"And if things don't add up ~ In the unlikely event you are charged a higher price than on the shelf or the product we will refund your money and you can keep the product"

Compare the price per kilo on the pack with the shelf edge label price per kilo and where there is a difference the lowest price must be charged.
Thanks to !!!!!! Dastardly for providing the following information from the DTI website which summarises consumer rights in relation to misleading price indications:

Q1. I was charged a different price for an item at the till to the one that was shown on the shelf, what are my rights?

The Consumer Protection Act 1987 makes it an offence for a trader to give a consumer misleading price indications. In the first instance speak to the trader about the differing prices, if you are not satisfied with the response, contact your local authority trading standards department who enforce the Act and who could bring a prosecution against the trader.
http://www.dti.gov.uk/consumers/buyi.../page7848.html

redfox

with many thanks to Hey Dude for permission to reproduce his top tips here (apologies for the length of the post but it is very useful information and well worth reading)

Dude’s Tip Number One – Only R&R items that you really, really want!

Attitude – when securing R&R quoting Section C and Paragraph 6 of the Sales of Goods Act to CS staff isn’t a good move – treat the staff how you wish to be treated – polite & calm even in the face of potential adversity - keep your profile low, not too much eye contact – you don’t want to be a memorable character because you want to come back!

Dude’s Tip Number Two – Be polite and calm– don’t demand R&R – wait and see what happens – if pushed politely point to the Price Promise.

If you go to the same store and R&R regularly you will become familiar to some CS staff – scope the store when you go in – pretend to look at newspapers or other goods whilst working out who is on duty – try to avoid CS staff who know you and have hassled you in the past – check the CS desk again before you buy in case there has been a shift change.

Try the weekends – mix it up a bit – go after 1930 and you will probably find different staff – Saturday evenings means you will probably get part-time CS staff - if you have the means go to different stores – if you are after groceries use Metro and Express Stores – use the Tesco web-site to find all the stores closest to you.

If you travel around the country a Sat Nav system combined with a copy of the official Tesco Store Guide (which lists every UK store along with full addresses) is an invaluable combination.

The Tesco Store Guide can be found at your local CS desk but not in any good bookshops.

Dude’s Tip Number Three – Vary your shopping trip times – visit other stores if you can.

Don’t make it obvious that you are after R&R – be disciplined – if you buy a dozen mp3 players CS staff will undoubtedly know what you are all about – just get a few items for R&R – add in other items of shopping that you need anyway – you need to look like a wronged shopper, not a freebie hunter.

The only exception to this is when you are visiting a store miles away from home, say on holiday or on business – if you know you are unlikely to be seen again for some time then you can push your luck a bit….but ‘each to their own’ is The Dude’s motto!

Dude’s Tip Number Four – Be disciplined and R&R only a few items on a shopping trip.


Which Misprice? The Good, Bad and Ugly


#1 - The Gotcha - This is the least contentious mis-price - you have the Bay City Rollers Greatest Hits with a £1.98 sticker on and you are charged £19.99 - easy pickings - even the nastiest Customer Service staff will find it difficult to argue against this one – although your taste in music is $^*&”)$*.

#2 - Quality Meat - This covers mis-priced per kg SELs - usually meat - often cheeses and so on - your kangaroo joint has a SEL of £9 a kg - on the pack it is £10 a kg - you may have to give the CS staff a lesson in mental arithmetic dyslexia - and point to "the shelf" bit in the Price Promise - but you will get some joy.

#3 - The Time Traveller - Out-of-date crispy duck is no good for you - but out-of-date SELs are always handy - look for goods with a yellow SEL - check the expiry date - if it was last night/week/year then you could be in - check the price and you may be in - some caution - sometimes goods have not changed in price – but particularly good spots for mobiles & cameras.

#4 - The Special Offer - this covers extra advertising away from any stickers or SELs - "all XBOX games under £30" and the like - if you find one for £30.99 you have a mis-price - also check the repeating TV adverts in Extra stores - you may see Tomb Raider 7 - Laura's Melons at a lesser price – but you do have a mis-price - but you will undoubtedly face an uphill struggle with CS as you argue your case - worth a punt!

#5 - We Don't Go Outside - when Tesco run big promotions - '50 cans of Carlsberg for £10 and your sister traded in' - they will sometimes put up big signs outside - pay attention - outside the store. Check these out the day after said promotion finishes - sometimes the outside signs are still in place - grab yourself a pallet of beer, argue with CS and check into AA in a couple of day’s time………..

Hey_Dude

Post number 3 - The Dude scores.

Better say something on topic...

...Friday is SEL update day for Games so look out for unusual prices - scan and check - you may be lucky...

Duder

rombomb

Went for a look around my local Tesco last night, spotted none of the biggies of late (meat, XBOX360, Carlsberg).

Obviously a well disciplined store.

Bought a few items and used my CC to check that it worked without CS intervention being required (I had R&Rd some big stuff last week and had to phone HO to complain, as Mr T manager was having none of it. Got my refund in the end though).

philb120

Gears of war is being released today for the xbox360 and could be a possible misprice

W1zz

Gears of War will possibly be Game of the week. Misprice may be with FEAR (last weeks game of the week). This may have reverted to scanning at full price but if they haven't updated the chart, it'll be showing as £37.99.

suitusir

Gears of wars xbox 360 scans £37.84.

No luck on that today

keep smiling

kevin

plastic_screw

hi. im new to post, but have been lurking since thread 12. i have had a few small r&rs but nothing major. i am wondering how the big guns do it? ie if you're going for a £1000 tv, do you pay cash, card, etc? do you buy other things because i dont know how i would front buying something for £1000 knowing it had an SEL for £ 800 for example, as CS could say you knew because of price difference. what i have done in past is to be on my phone while going through the till, so it looks like i am not paying attention, just hand over cash etc. any other ideas??

Hey_Dude

plastic_screw wrote:

hi. im new to post, but have been lurking since thread 12. i have had a few small r&rs but nothing major. i am wondering how the big guns do it? ie if you're going for a £1000 tv, do you pay cash, card, etc? do you buy other things because i dont know how i would front buying something for £1000 knowing it had an SEL for £ 800 for example, as CS could say you knew because of price difference. what i have done in past is to be on my phone while going through the till, so it looks like i am not paying attention, just hand over cash etc. any other ideas??

Hmmmm, Plastic - do you know something I don't???

Duder

plastic_screw

Hey_Dude wrote:

Hmmmm, Plastic - do you know something I don't???

Duder

sadly not dude!!! ive been lurking here long enough to know that it's only right to share. :j

ive been looking and had some pils yesterday, but i cant click the thanks button as the threads closed. had 1 xbox game, but not sure if i could have the balls to got for a big job.

N20Y1D

plastic_screw wrote:

hi. im new to post, but have been lurking since thread 12. i have had a few small r&rs but nothing major. i am wondering how the big guns do it? ie if you're going for a £1000 tv, do you pay cash, card, etc? do you buy other things because i dont know how i would front buying something for £1000 knowing it had an SEL for £ 800 for example, as CS could say you knew because of price difference. what i have done in past is to be on my phone while going through the till, so it looks like i am not paying attention, just hand over cash etc. any other ideas??

They dont usually tell you how much it is if you have already thrust a method of payment in the cashiers face, besides even if they did tell you how much, its highly unlikely that CS will say this happened and you can just refute that anyway. fact is they have charged you a higher price than advertised.