V21/Biscit Customers Locked out of Internet!!

MyUserNamesTaken

julianj1 wrote:

Here's my current thinking:

I am going to write by recorded snail-mail to both V21 and Netservices.

1. I am terminating my service with V21 immediately and tell them to stop taking money from my CC. They are obviously in breach of contract having not provided me with any service

2. I am going to ask Netservices to disconnect me immediately, without waiting for 24th Nov.

Further to this, I suggest we all then pressure BT to clear the lines faster; if lots of people phone them up they may bow to pressure, especially if we suggest to Ofcom/our MPs/anyone else you can think of to hurry them up - BT aren't going to want 9000 people phoning them up to complain, are they?

This 7-10 days wait is an arbitrary figure, IMO, BT could move faster if pushed.

My 2p worth. BTW much appreciate this forum's advice in this matter.

As stated earlier, it isn't just 9000 V21 customers. You've got all the Fast24 customers who are in almost the same position (except their service went tits up earlier and their cease date is also on the 24th).

MyUserNamesTaken

normanmark wrote:

Hi Julian, theres no point pressurising BT in trying to clear the lines faster. Few heads up for you which hopefully might clear some confusion

Basically BT cant cease lines without Netservices breaking any form of Terms & Condition of their contract with BT Wholesale. As Netservices still legitimately pay for them lines then they're not in any breach of contract & therefore BT wont be able to intiate any form of cease until Netservices do so themselves.

7-10 days is a standard cease time for broadband, customers of V21 wont have a cease request that will merit any more importance than a normal cease, so in my experience i cant see any being expedited to be done quicker!

My advice is to pressure Netservices, as they ultimately have the decision in this process they should be the ones who V21 customers should focus their attention on in order to get anything processed quicker.

Actually, the bolded bit isn't quite true. BT Wholesale have said that they can prioritise the ceases, but only if told to do so by Ofcom. So, everyone pressure Ofcom to speed up the ceases. E7even went the same way a few months back (exactly the same thing - Netservices involved, wall garden, push to SlezeeDSL), yet their tag removals were prioritised when the cease orders came through.

Netservices won't budge. They've even taken all phone numbers off their website now.

normanmark

MyUserNamesTaken wrote:

Actually, the bolded bit isn't quite true. BT Wholesale have said that they can prioritise the ceases, but only if told to do so by Ofcom. So, everyone pressure Ofcom to speed up the ceases. E7even went the same way a few months back (exactly the same thing - Netservices involved, wall garden, push to SlezeeDSL), yet their tag removals were prioritised when the cease orders came through.

Netservices won't budge. They've even taken all phone numbers off their website now.

I dont know where you got your info from but that is complete rubbish. I work for BT Wholesale & E7Even ceases were dealt & treated in the same way like any other cease of broadband & werent prioritised whatsoever when they came through.

Check your facts before claiming anything in future!!

MyUserNamesTaken

normanmark wrote:

I dont know where you got your info from but that is complete rubbish. I work for BT Wholesale & E7Even ceases were dealt & treated in the same way like any other cease of broadband & werent prioritised whatsoever when they came through.

Check your facts before claiming anything in future!!

E7even user forum. Quite a few got back online the same day as the cease went through. Go read it and see.

Are you saying that Ofcom can't tell BT Wholesale to prioritise? If so, I was lied to by BT Wholesale yesterday.

bbb_uk

MyUserNamesTaken wrote:

Netservices won't budge. They've even taken all phone numbers off their website now.

Below were there numbers (which they may have disconnected now):-

Current Customers
VISPs (Virtual ISPs) - 0870 163 0133
WAN & Hosting clients - 0870 163 0143

General Numbers
Sales / enquiries - 0870 753 0900
Fax - 0870 753 0901

Although it'll probably be of no use to anyone as they're obviously not budging at all on their termination of broadbands from v21/Biscuit/Fast24 lines. In fact, from what I read, they've postponed it even further.

bbb_uk

There is an alternative number in the SayNo database for Netservices but I think its pointless ringing them because under the Data Protection Act they can't issue MACs simply because they don't have a list of address, etc to verify who us end customers actually are.

bear23

I joined Fast4 on the 5th October on their £4.99 a month dial up package as a short stop measure, have had 1 week of dial up and then Bang fast4 taken over no internet. Customer service is non existant, i am assuming I have been transfered to V21 and am now mixed up with their wranglings, have phoned on the 0871 433129 line so many times urrrgh! Feel left out to dry by fast4, fast for taking my money for nothing in return.

julianj1

Thanks bbb_uk.

I think we are together formulating a plan. I'm going to write to netservices and V21 by recorded today as I said, CCing ofcom. I'm going to include details (e.g. my IP address, so Netservices can identify my computer and ask them to shut broadband off immediately: "cease".)

I hope others in this forum will do likewise. I'm going to put in a veiled threat
(thanks Jnelhams for your Netservices correspondence) to explain that I will be posting on bulletin boards whether I get a positive or negative result. I think it would be rational for Netservices to start a phased cease now, to restore some of their tattered credibility.

I will let this forum know of any developments,

Julian

julianj1

I'm a silly billy, of course netservices know my IP address!!!!

But I did various searches and have got some useful info. I'll put it up if we need to harass (sorry, politely inquire of) these scumbags any more.

bbb_uk

I'm not entirely sure that NetServices would have your IP address as it is generally the ISP that allocates IP addresses to individual customers such as yourself.

Even if NetServices had everyone's IP address, I doubt they would have the customer names of who has what IP address - only an ISP is likely to have that.

Also, in most cases IP addresses are dynamic in allocation so you could have a different IP address everytime you connect to the 'net so again its even less likely that Netservices would have all this as they have no need to.

Only thing I can suggest is everyone maybe ring/email Ofcom and ask them is there nothing they can do to ask NetServices to cease the broadband services on v21/Biscuit/Fast24 customers instead of Netservices postponing it further.