V21/Biscit Customers Locked out of Internet!!

normanmark

You can eliminate any hope of obtaining a MAC. The most customers will be getting is a cease of the broadband.

bbb_uk

Ofcom have put up a page on v21/Biscit customers here.

It appears that Netservices are blackmailing customers into going with Ezze DSL (and they are really expensive from what I can on their website) or go without broadband. This type of behaviour shouldn't be allowed.

I very much doubt that you'll get a MAC and therefore think you'll have to ask for the broadband to be ceased on the line and then re-provisioned at a later date.

Netservices aren't doing this until a specific date (to me that sounds like they're doing this deliberate) but I'm not certain if customers can ring up BT (or Openreach) and ask them to directly cease broadband on the line.

BT (or Openreach) can't issue MACs but I'm not sure if they can cease broadband at the request of an end customer. If so, this would still mean going without broadband for about 2 weeks but instead of waiting for NetServices to cease broadband on the line in a week or two, you can get a jump start on it (so-to-speak) and ask BT (Openreach) to do it now (if poss).

Jnelhams

I too am a victim of the hostage taking by Netservices, it is a disgrace, I've complained to Ofcom (joke) , Trading Standards (Bigger joke) and various emails to v21 and Netservices.

I suggest no one accepts the blackmail of Ezeedsl/Netservices, and sits it out on dial up until December 8th Netservice Freedom Day!

Jnelhams

Does anyone have a list of NETSERVICES isp's so we can boycott them, rather falling victim all over again??

normanmark

bbb_uk wrote:

Netservices aren't doing this until a specific date (to me that sounds like they're doing this deliberate) but I'm not certain if customers can ring up BT (or Openreach) and ask them to directly cease broadband on the line.

BT (or Openreach) can't issue MACs but I'm not sure if they can cease broadband at the request of an end customer. If so, this would still mean going without broadband for about 2 weeks but instead of waiting for NetServices to cease broadband on the line in a week or two, you can get a jump start on it (so-to-speak) and ask BT (Openreach) to do it now (if poss).

BT Wholesale & Openreach are unable to places ceases on the line. So no point wasting peoples time by telling them to contact them!

bbb_uk

normanmark wrote:

BT Wholesale & Openreach are unable to places ceases on the line. So no point wasting peoples time by telling them to contact them!

I wasn't sure.

That basically means Netservices have all the power and you have no choice but to do what they want/say when they want you to.

Ofcom should have thought about this before instead of leaving issuing of MAC's a totally voluntary nature on the hope that ISP would provide a MAC to any of their customers leaving, or at the very least, another alternative method of having a MAC issued if the ISP refuses to issue MAC.

I've said this before but I'll say it again. That in a perfect world then voluntary nature of things instead of regulation would work fine but we're not in a perfect world so ISPs can, which has been proven by the amount of complaints on this site alone, refuse to issue MACs. This is more than likely to stop you from migrating to another supplier or at least make it extremely harder and more troublesome.

julianj1

I phoned ofcom, and told them what MS had told me

and they got very shifty.......

They refused to comment completely on what was going on, just parroting the blurb that V21/Netservices had already said.

I pointed out that if V21 were in liquidation, then this would change things, eg. it would not be possible to get a MAC code from them.

ofcom man refused to answer.

So I started saying: "OK, you can't comment on this case, but hypothetically, if a company went in to liquidation, what would OFCOM's advice be".

More ofcom evasions "I can't answer that question".

Me: "Well broadband companies must have gone into liquidation before, what's your general policy or precedent about mac codes"

"Can't comment/dont have one" (!)

I asked for a manager to call back (in about 4 days) when I suspect we will know much more so it will be irrelevant.

I actually do not see why Netservices now cannot cut all the former V21 customers off now, rather than later. So we only have to wait 10 days rather than 3 weeks.

A whole effing day wasted!

weaver33

I assume everyone knows this already, but dial up connection through V21 is still working - for now...:rolleyes:

Also, do any V21 customers remember receiving the email below:

As a valued new Biscit customer we’d like to advise you of the following
changes to our residential broadband offers :

London, October 16, 2006 – Telco and superfast broadband provider Biscit
today announces that it is ceasing minimum contract terms on all
residential broadband packages and bundles of V21.co.uk Limited. The
changes to V21's standard trading conditions take effect immediately and
apply to new residential orders.
Hugh Paterson, Biscit's and V21's CEO, comments: "Biscit is a
customer-centric company with possibly the lowest churn rate in the
industry. Having completed the acquisition of V21 last week, we believe
V21's new customers should enjoy the same benefits as Biscit's residential
customers."
To take advantage of this offer, review the packages and bundles at
https://www.biscit.net then sign up online for one of our Home freeMAX bundles or
Broadband only at your preferred service level, ensuring that you identify
yourself as a V21 customer from the drop down menu in Step 1.


With kind regards


The Provisioning Team

- Does that info help in any way??? Apologies if off-beam, but trying very hard to look for a solution out of this BB hijacking.

julianj1

I phoned ofcom, and told them what MS had told me

and they got very shifty.......

They refused to comment completely on what was going on, just parroting the blurb that V21/Netservices had already said.

I pointed out that if V21 were in liquidation, then this would change things, eg. it would not be possible to get a MAC code from them.

ofcom man refused to answer.

So I started saying: "OK, you can't comment on this case, but hypothetically, if a company went in to liquidation, what would OFCOM's advice be".

More ofcom evasions "I can't answer that question".

Me: "Well broadband companies must have gone into liquidation before, what's your general policy or precedent about mac codes"

"Can't comment/dont have one" (!)

I asked for a manager to call back (in about 4 days) when I suspect we will know much more so it will be irrelevant.

I actually do not see why Netservices now cannot cut all the former V21 customers off now, rather than later. So we only have to wait 10 days rather than 3 weeks.

A whole effing day wasted!

normanmark

we heard you the first time :rolleyes: