V21/Biscit Customers Locked out of Internet!!

schmooz

heehee, ISP review are outraged too! Superb. Let's hope that we can pool our resources. Anyone fancy helping me get a standard letter together that we can forward to the various stakeholders??
I'm willing to kick it off with some of the blurb from my first post if someone else wants to add some legalese?

schmooz

Sorry forgot to post the link


http://www.ispreview.co.uk/talk/showthread.php?t=22438

MyUserNamesTaken

If you're going to call Watchdog about V21 and Netservices, you may want to tell them about Fast24.

bbb_uk

cat_saving_expert wrote:

I haven't complained about V21 but the other companies involved - Ezee and Net services for blackmailing us into the situation of either signing up for there over priced broadband or going without broadband for weeks, they have said if they get enough complaints they will 'take action' whatever that means.

Ofcom will only ever deal with complaints if enough people complain so I urge every customer having this problem to lodge an official complaint. Just ringing and enquiring doesn't lodge the complaint from what I'm aware - you actually have to tell them you want to make an official complaint.

The issue of MAC's is voluntary anyhow so even if Ofcom did step in, they can't force anyone to release MACs. Ofcom are having a consultation on whether to make this voluntary issue of MAC's an actual regulatory requirement thereby forcing companies to issue MACs.

Although it may seem pointless complaining to Ofcom (which I generally agree), but this issue is just one of many to do with this 'voluntary' nature of issuing MACs to which some companies have just refused point-blank to issue MAC so the more complaints Ofcom get then the they will have to change their minds and make MAC codes a legal requirement and NOT voluntary.

It's either that or wait about 2 weeks I think it is with no broadband at all whilst broadband is cancelled and then provisioned again. Only form of internet during this time would have to be dial-up.

weaver33

Well, I have registered my official complaint with Offcom!

Please everyone, call Offcom and register your official complaint as well.

Don't wait for someone else to do it! Don't wait in the wings - ACT! CALL!

schmooz

Thanks everyone, just completed an online complaint form for Offcom also.
many thanks

Here's hoping.....otherwise I'll be getting an eviction notice from my sis!! ;-)

schmooz

Here's what I got in reply..comforting..eh?!
What I'd like to know is how I get the hold of the Alternative Dispute Resolution team for V21..hell knows what I would do if I could!!! any suggestions gratefully received.

Thank you
Thank you for supplying Ofcom with information for our consumer monitoring survey.

Please note that Ofcom does not pursue individual complaints.

You will receive an email to confirm we have received this information and have added it to our database of companies' performance. Please do not reply to that email or contact us to ask for further investigation of your individual case, as Ofcom does not investigate individual consumer complaints.

Instead you should make a formal complaint to your provider or complain to its Alternative Dispute Resolution (ADR) service if your provider cannot resolve your concerns. The ADR scheme may be able to take action on your behalf.

If you have further concerns, please visit https://www.ofcom.org.uk/complain/ for further advice and assistance

julianj1

Like many here I have been furious at both V21 and Biscit and Netservices

I checked my CC for V21 and they have debited a payment twice,

so I phone Morgan Stanley, who told me

*****V21 are in liquidation!!!!!!!!!!!!!!!!!*****

so that stops me having to phone their useless cust service any more.

(MS are crediting me with one CC payment)

Does anyone know how we get a MAc code now?

I'm not going to go with Netservices and Sleazy DSL either!!!!

weaver33

I knew it, I just knew it:mad:

Assuming Morgan Stanley are correct, what can we do now?

I guess it's dial up until Dec 8 when we are free to approach a new BB provider.

This is outrageous! How can British citizens be treated in this way?

BTW, is it worth merging this thread with the larger one? - Mod?

julianj1

I phoned ofcom, and told them what MS had told me

and they got very shifty.......

They refused to comment completely on what was going on, just parroting the blurb that V21/Netservices had already said.

I pointed out that if V21 were in liquidation, then this would change things, eg. it would not be possible to get a MAC code from them.

ofcom man refused to answer.

So I started saying: "OK, you can't comment on this case, but hypothetically, if a company went in to liquidation, what would OFCOM's advice be".

More ofcom evasions "I can't answer that question".

Me: "Well broadband companies must have gone into liquidation before, what's your general policy or precedent about mac codes"

"Can't comment/dont have one" (!)

I asked for a manager to call back (in about 4 days) when I suspect we will know much more so it will be irrelevant.

I actually do not see why Netservices now cannot cut all the former V21 customers off now, rather than later. So we only have to wait 10 days rather than 3 weeks.

A whole effing day wasted!