V21/Biscit Customers Locked out of Internet!!

GuessWho_2

Is that really such a good idea Kev?

Where does it state under which terms you would be joining?

If you follow the link given it takes you to

http://www.v21.co.uk/migration/

then if you click on terms and conditions at the bottom of that page

http://www.v21.co.uk/migration/terms_and_conditions.asp

You get *Page not found*


So does that mean that you would you then be joining under Biscit's new terms and have to pay £105 to leave?

http://www.biscit.net/biscit_internet/biscit_terms.php

6.6.2 If a New Residential Customer wishes to discontinue the service, they should complete the Cancellation Request Form described in 6.2 above and send it to Biscit with a termination fee of £70 (including VAT). On receipt of cleared funds, the termination will be deemed to have taken place at the next invoice date. If the Residential Customer requires a Migration Authorisation Code ("MAC¨) then an administration fee of £35 (including VAT) will apply, payable with the termination fee.

£105 to leave ??? :eek:

.

Victor_Delta

kevgg wrote:

"and get re-connected for free..."

As well as the points GuessWho raised, what monthly tariff are they charging for the 2M/2G service? Not £11.98 as before presumably?

lotstolearn

Has anyone been able to contact v21?

I have been trying all day by phone and through the console (which just won't work for customer support) and email (but can't find an address which will be accepted) to try and find out what the terms and conditions would be if I stay with them with no luck at all.

How can they expect anyone to just sign up when we don't know the terms and the published statements they put out all conveniently avoid mentioning under what basis we would be signing back into?

movingon

Unable to contact V21/Biscit in any way to ask what the new terms etc would be. No email or anything apologising for disruption caused etc. I had previously cancelled my direct debit and thsi morning have received the following e mail.

Our records indicate that your Internet account reference xyz Moving On,
is currently on hold. The most common reason for this is that your payment
method is no longer authorised, possibly due to your card details being
expired.

Please contact us via one on the methods listed below so that your account
can be updated and re-instated or removed from the system if no longer
required.
1. Log in to your secure virtual control panel at
https://secure.v21.co.uk/customer/index.asp?a_code=v21 and click on Change
Billing to update your payment method. Once updated you will need to
contact us directly via method 2. or 3. below to enable your account for
you.
or
2. Telephone customer services on the number below with your Customer ID.

I am beside myself with the cheek of them.........

lotstolearn

movingon, I also received that email this morning even though I haven't yet cancelled my direct debit (I am about to!) I tried to get into the paying bills area of the console but couldn't and with the alternative number at the bottom I tried to contact them by phone again, was referred to two other 087 type phone numbers before being referred back to the one at the bottom of the email! Suffice it to say I spoke with no one and my message has not been replied to. I've had enough now think I'll go back to dial-up!

movingon

Here is the latest news. i will stick for BB if I am not going to be billed for it:

http://www.netservicesplc.com/pr_v_two_one.php

lotstolearn

me too until the plug is pulled which BT Wholesale have confirmed to me will be on 1st December, I think that is the same for all of us concerned with this.

Bishopsgate

Checked my bank statement today and found V21 charged £14.99 to my debit card yesterday despite assurances that affected users would not be charged. :mad:

Does anyone have any idea how to stop future debit card payments in the absence of being able to contact V21?

colinw

I am so pi**ed off with this company. Until two weeks ago I did not even realise I was with v21. I thought my dial up internet was being provided by a company called jjtek. In October two payments of £8.99 were taken from my credit card. Then the fun started when I tried to contact jjtek to get my money back. Anyway it turns out that jjtek are really using v21 to provide the service. I have tried loads of email addresses, the user control panel which is ignored. The phone line is always busy. I am going to send two letters today to biscit's headquarters in London and jjtek in Scotland. The problem is that I am getting telewest broadband in a week and I need to cancel my account with these robbing bas*ards. How do you cancel your account with a company you can not contact. Also they take the money from my credit each month. Will the credit card company (Morgan Stanley) be able to stop this payment? The customer service being provided by biscit is nothing short of a disgrace. :mad: :mad: :mad: :mad: :mad:

Jnelhams

Bishopsgate wrote:

Checked my bank statement today and found V21 charged £14.99 to my debit card yesterday despite assurances that affected users would not be charged. :mad:

Does anyone have any idea how to stop future debit card payments in the absence of being able to contact V21?

You need to tell the Bank you lost your card, that's the only way to quickly get a replacement with a differing card number. But you should write to V21 at the Edgware address explaining you want to close your account and want a refund for the loss of service since November dispute started.

I had a refund and letter from V21 confirming the account was closed a couple of days ago. So it is possible to get your pennies back!