NatWest (merged)

benson98

Okay, me again!

I have looked into the statements and found that my account was only changed to an Advantage Gold part way into the period I am claiming for. I have charges like:

Charges account xx xx xx xx £14

I am unsure of the overdraft limit I had but assume I had gone over this. It was a Current Plus Account. Can anyone point me in the right direction for help please,

Benson

pinknico

I have just been on line to Natwest and I found I can now get 6 years worth of statements, is this new? I thought online only went back 6 months. Saves me £10 !:T

pinknico

benson98 wrote: »

Okay, me again!

I have looked into the statements and found that my account was only changed to an Advantage Gold part way into the period I am claiming for. I have charges like:

Charges account xx xx xx xx £14

I am unsure of the overdraft limit I had but assume I had gone over this. It was a Current Plus Account. Can anyone point me in the right direction for help please,

Benson

what you have to take into account is that 6 years ago charges were less. So £14 was probably the £28 now!

Halloway

Yes it is new. It was announced a couple of months ago and clearly it has now been implemented.

natweststaffmember

you can go back to October 5th 2002(so it will be 7 years in October 2009)

RooChop_2

Can anyone help me with an address or phone number for Natwest so I can get hold of the Hardship forms regardsing the Bank charges case

Natwest have been fobbing us off now for over a month, sending us to different departments - and they now claim they "don't know of the forms we are refering too"

I HATE THEM!

Thanks for reading

natweststaffmember

There is no specific form to fill in. If you have sent a letter to NatWest(see Martin's thread) you can add a line into it and say you wish your case to be treated as a hardship case. Effectively the bank will acknowledge it and send out an income and expenditure sheet for you complete and send back.
I have the address

Customer Service Response Unit
The Cornerstone
60 South Gyle Crescent
Edinburgh
EH12 9WF

S4R4H

Hi,

I sent a letter to Natwest asking for my statements on a card which was paid off and closed a couple of years ago. I had thrown away all the details on it so I couldn't provide the card number etc.

I have received a letter this morning which says they can't find the details either and if I cannot provide them with the card number, they can't help me.

I have a number of avenues to try before I give up. I seem to remember paying a card through direct banking, who may have saved the details.

Any advice greatly appreciated.

natweststaffmember

Have you actually made a full subject access request with the £10 fee enclosed. You are probably a step ahead of me. If you have paid it before with direct banking then it is worth asking the bank where the payment was sent for the full details of the payment including the reference number.

miss_corerupted

Hi,
I just wanted to start my claim against natwest, but the link to the letters isn't working. is this just me or is someting wrong.
Has anything changed about what to do since the court case?

thanks

Emma