NatWest (merged)

timewilltell_2

hi chrissiesmoney, i phoned the 0800 no today as they seem politer, my original date for an offer was 31st may, then told 6th june, and today they told me 11th june, she even told me to phone back next week, even tho the women on 0845 no told me i can't keep ringing. i am going away today for 2 wks so my letter had better be waiting for me with open arms on my return.... or else.......

moonriver

Hi Everyone

Is there anyone online at the moment who can tell me if Natwest are telling me the truth or not? I received a call from the today (I know...unbelievable!!) saying that they will only pay back the charges and not the interest thereon if we settle over the phone. They say that is their right and they never pay the interest if settled out of court!!

Does anyone know otherwise because my interest Is over £1000.?

Thanks in advance for any help.

Cherryb007

Hello, I'm a "Newbie" but have been reading the Natwest thread for ages.

After doing MCOL, just got a cheque through from Natwest credit card for the full amount of my claim (£736), they said "it was not commercially viable or cost effective for the Bank to defend this claim".

Details for info:

25th Feb - Wrote off for charges
27th March - Received statements
28th March - Sent 1st letter requesting refund of charges + interest
9th April - Offer received of £228.96 (a "goodwill gesture")
10th April - Sent letter rejecting offer, asked for full amount
13th April - Same offer received of £228.96 ("final offer")
16th April - Sent Letter Before Action
20th April - Received letter saying last letter was their "final response"
26th April - filed claim on MCOL (paid £80 costs)
1st May - Natwest acknowledged claim intending to "dispute whole claim" - had until tomorrow to enter Defence
26th May - received cheque for full amount :beer:

A BIG thank you to Martin and everyone on this thread/site for your help and support (even if you didn't know you were giving it!!) I reckon there are alot of people reading the threads and feeling very encouraged.

I have a 2nd claim in for my Natwest bank account for £3,100 - they've entered their defence and I've just been transferred from MCOL to my local court, so fingers crossed on that one

Good luck everyone - KEEP AT IT!!!!!!!!!!!!!!!!!
XX

timewilltell_2

moonriver wrote: »

Hi Everyone

Is there anyone online at the moment who can tell me if Natwest are telling me the truth or not? I received a call from the today (I know...unbelievable!!) saying that they will only pay back the charges and not the interest thereon if we settle over the phone. They say that is their right and they never pay the interest if settled out of court!!

Does anyone know otherwise because my interest Is over £1000.?

Thanks in advance for any help.

hi, i have not heard of banks paying interest, interest is usually paid when taken to court, and that is your choice if you wish to go that route, whatever you decide good luck, and as for them phoning you like that i am amazed

lady_of_the_lamp

Just a quick note to all claiming from natwest received offer of £1297 charges £1357 happy with result tok since 2nd april worth waiting for natwest played ball all way good luck to all.Halifax next on list

Edinburghlass_2

moonriver wrote: »

Hi Everyone

Is there anyone online at the moment who can tell me if Natwest are telling me the truth or not? I received a call from the today (I know...unbelievable!!) saying that they will only pay back the charges and not the interest thereon if we settle over the phone. They say that is their right and they never pay the interest if settled out of court!!

Does anyone know otherwise because my interest Is over £1000.?

Thanks in advance for any help.

If the bank make you an offer of the full amount of your claim and you haven't started court action then you must accept this as the interest is awarded by a court and not the bank. Please read the Reclaim Help Thread regarding Interest.

Haypipe

Have received letter back from Natwest stating they are 'currently considering my claim', 'we will be in a position to respond within 6-7 weeks'. This was received after the 'Threaten to take it to court letter' from Martin's website was sent; Natwest ignored the initial request.

Has anyone else received this response?

If so did you reply asking the claim to be dealt with in a more timely fashion?

Are they bound by any law to deal with the claim within a certain time frame?

Or do i just have to sit back and wait?

Many thanks in anticipation

jessive

hi, does anybody know if the charges from being overdrawn in the natwest current account can be claimed back? (thanx not too sure with that 1
9. :rotfl:

Stephen_Leak

Please read the Reclaim Bank Charges Help thread.

Chrissiesmoney_2

timewilltell wrote: »

hi chrissiesmoney, i phoned the 0800 no today as they seem politer, my original date for an offer was 31st may, then told 6th june, and today they told me 11th june, she even told me to phone back next week, even tho the women on 0845 no told me i can't keep ringing. i am going away today for 2 wks so my letter had better be waiting for me with open arms on my return.... or else.......

Hi timewilltell, i phoned them too today on the 0800 number and they still havent made a decision im going to ring them everyday now til i am told i have an offer on my account if by friday they still havent put an offer on to my account i will be contacting Mr Elliot Porte to ask why as when i spoke to him last week he said i should hear within the next week and i will be asking him all sorts of questions if not, will keep you updated hope that when you come back from holiday you have a big fat offer waiting for you.