NatWest (merged)

theagent57

Has anybody heard what has happened to the barrister who was taking nat west to court for his bank charges and compensation, last i knew was that the case had been put back to early may to allow for more court time.

jrity31

allacrossthesand wrote: »

The 14 days after my second letter pasted at the start of the week. Decided to give the bank a ring today to see what was happening and if they are planning to settling and try to avoid going to court. Was told that a letter offering me all the charges they've taken but no interest was to be send by 31st May. Anyone else been in this situation?

Does the letter arrive or is it a stalling tactic on their part. Also getting it sorted with out going to court appeals but missing out on the interest is a bit of a downer.

yes it sounds like your in a similar position to me, i have called many times and sent letters to timescale, after the threatening court action letter i called collections dept and they said an offer was there and told me how much but couldnt tell me when it would be sent, then suzanne whelpton called me to say sorry for the delay and could i please be patient blah blah blah and hopefully i would get my letter by the end of may thats when their 56days runs out, then she sent a letter confiming what she had told me on the phone and that says exactly the same be patient:mad: , its annoying because i cant afford to go to court so its a waiting game but if i dont recieve any thing by end of may its off to the fo!
i sent my first letter on 29 march and they started their investigation on 12 april so they say anyway!
good luck to everyone claiming!!!!!

shannor01

Hi I posted my list of charges off on Saturday 12th May, by 1st class recorded delivery and according to Royal Mail it's still not been delivered. They have said can't consider it lost till the 5th June. Would you send it again, or would that cause problems at the bank.

Sheila

natweststaffmember

i would take the assumption that the letter has been delivered. I have never signed for recorded delivery at the branch ever, we only sign for Special Delivery but i would take it as delivered although the branch will forward it to Customer Relations Unit who deal with all claims letters.

natweststaffmember

Another question I have is why is everyone allowing the bank 56 days for a letter offering their charges back? I apologise if i ask, but i am unaware of the bank according the same patience when they charge you.
I have been on a number of the main charging sites including this one, where the opinion is Your Timescale Your Claim. So 14 days, then 14 days, then sue the bank with s.69 interest.

wizk1

Just thought I'd post my story, not like it differs from most peoples', but here goes.

In February this year, Tw*tWest charged me twice on the same day for two PayPal payments for eBay goods. In total, the failed charges were about £4 in total. But to justify this, NatWest decided to impose twice the penalty upon me (£76).

What annoys me more than anything, earlier that morning, according to my bank statement, Funds were deposited in my account, but it seems that NatWest process all outgoing transactions before ingoing ones (Most likely to stiff you when you accidentally run out of funds).

After finding out that I can reclaim these, thanks to Martin, I telephoned the bank to see if they could refund the charges there and then, but instead I was told there was no chance this would happen, in the rudest manner possible. So instead, I have sent the 3 letters (initial request for refund, 2nd request, and lawsuit threat), without interest charges. I have now filed a claim on MCON with interest charges, which has now been acknowleged by NatWest on 15th May.

Lets see what they come back with

frugalpam

natweststaffmember wrote: »

Another question I have is why is everyone allowing the bank 56 days for a letter offering their charges back? I apologise if i ask, but i am unaware of the bank according the same patience when they charge you.
I have been on a number of the main charging sites including this one, where the opinion is Your Timescale Your Claim. So 14 days, then 14 days, then sue the bank with s.69 interest.

Well I for one didn't give them 56 days to send me an offer letter - I stuck to the timescales you mentioned, then filed with MCOL, in common with many others
I've now had a copy of their defence from Cobbetts with the standard intimidatory letter from Cobbetts, requesting further information and clarification. I have my reply ready to deal with that nonsense, and will be telling them how suprised I am that they are dealing with all this without having all the paperwork from the client (the copy of my charges details spreadsheet).
I never had much respect for the banks, but now have none whatsoever. I see them for what they are - greedy institutions with no compunction about using bully tactics. Bring it on Natwest - I'm ready for you :rotfl:

Pam

natweststaffmember

If you filed copies of the charges when your court was allocated then as you said there should be no reason to ask. A court claim is a court claim but i am sure that Cobbetts are just sending out template letters with most claims prior to paying up.

frugalpam

natweststaffmember wrote: »

If you filed copies of the charges when your court was allocated then as you said there should be no reason to ask. A court claim is a court claim but i am sure that Cobbetts are just sending out template letters with most claims prior to paying up.

My court hasn't been allocated yet. I was notified by MCOL that Nastywest have filed a defence. I got a copy of their defence today together with the Cobbetts letter requesting further information and clarification - one of those being details of the charges.
Natwest have HAD those details (as have MCOL, as I sent them the spreadsheet to file with my claim). They are of course just stalling and being intimidatory (or should I say, TRYING to intimidate me) When all this is done, I'm reporting them to the Financial Ombudsman.

Pam

allacrossthesand

natweststaffmember wrote: »

Another question I have is why is everyone allowing the bank 56 days for a letter offering their charges back? I apologise if i ask, but i am unaware of the bank according the same patience when they charge you.
I have been on a number of the main charging sites including this one, where the opinion is Your Timescale Your Claim. So 14 days, then 14 days, then sue the bank with s.69 interest.

The main reason for me and I'm sure many others is a desire to avoid going to court and getting a letter in dense legalise from Corbetts, quite simple given the choice of waiting a few extra days and avoinding the hassle, (short term) cost and fear that I might be the one they show up in court against and the fact that if the offer letter arrives by the date stated to me in a telephone conversation, I'll have the money in my account before a court case was settled. Also I'm willing to give NatWest a little goodwill, apart from this issue I've been pleased with them and always found the staff in branch and on the phone to be excellent. Also due to allowing extra time for letter delievery, bank holidays, 14 working days rather than 14 days, not sending the second letter till a couple of days after you should all pushes you past 28 days. Also the attitude of I'll fight them all the way for ever penny, somewhat dissappeared when someone tells you that yes they will be making you a offer and its for the full amount.