NatWest (merged)

natweststaffmember

I want to add some new information to the boards that is only half done by me and specifically relates to accounts that are closed or where you may not have the account number.
There is an important reason that the account must have been open prior to Ocober 4th 2002 which is because natwest computer systems changed to rbs group PLC systems.
You do need your sort code and post code at the point the account was open, and the codes the bank use is Back Office 04 26 45 and 01 or 02 which then give a further 12 options one of which is locating an account.
It is becoming well known that our DPA team are not aware of this information so i hope if they read this site they will have enlightened themselve by the info.

natweststaffmember

I have added this again but please stop sending the reclaim bank charges letters to the branch, we just forward them onto customer relations unit borehamwood. And DPA letters, go to the address in edinburgh(the cornerstone one). Please read the letter carefully, some letters say enclosed is £10 statutory fee that seems to have been neither enclosed nor written.
Thanks

PAWI69

Blushbaby wrote: »

Sorry for the dumb question. I've finally got the majority of my statements, bar approx 15 pages (can't be bothered to chase those, Natwest have f**ked me about enough trying to get the statements I have already) and have totalled up my charges.

When you send the letter asking for the charges back, how have you listed them? By the date and amount charged?

Also, can someone be so kind to paste the addy to send my letter to Natwest to? I can't find it on the forum and am going round and round in circles trying to find the post with all the bank addresses on.

Many thanks!

Address for sending your 1st letter asking for charges:

National Westminster House
225 Shenley Road
Borehamwood
WD6 1TE


Here is the thread for most of the info you need, good luck

http://forums.moneysavingexpert.com/showthread.html?t=400981

the calculator is on this thread:

http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1141050760,24632,

ellustellus

Natwest- another victory!!!

sent statements beginning of march,then the 2 other letters over the next 3 weeks,rang every week stating that the last person had told me too (seemed to hurry my case up!) they said wait,i will get an offer,so i did,then on wednesday i got an offer...i asked for £2677 (including quite a few charges that i had been refunded but you have to try!) and they offered £2500!!! result! sent paperwork back recorded,waiting for money to go in now! woohoo thanks so much martin and everyone,holidays gonna be so much better!! :T :T :T :j :j :j p.s. i also put in my letter that i had been a loyal customer to natwest as i have a loan and a mortgage with them and that i always went to them first!! good luck everyone i didnt believe it would be this easy for me!! do it do it do it!! you wont regret it!
Terry

jayneg_2

frugalpam wrote: »

I got a notice from the Court today - 'Notice that Acknowledgement of Service has been filed'. I got a copy of it, and Cobbetts Solicitors have indicated they intend to defend all of my claim. Bear in mind that a week ago - a week after the claim was served on them - they offered me a goodwill payment that equalled the amount I was reclaiming in fees.

I know they do this all the time, that they don't usually follow it through and are highly unlikely to appear in court, but boy, I feel sick to the stomach this morning
Great start (not) to the holiday weekend. I know I'll rally round and I'm not giving in now, though.

Pam (in need herself of some moral support)

Hi Pam

Jayne here. I think we have exchanged notes in the past. Im at the same stage as you, probably just a couple of weeks ahead. I have my court date with Cobbetts on 4 July. Im no expert, but if I can give any help let me know. I was nervous too but its done now - just hoping they will pay out before the court date! Chin up!! Jayne G.

juliebro

frugalpam wrote: »

I know how frustrating it is, as I had a long wait for my statements too !
Just take comfort in the fact that you can reclaim every single charge for returned DD's etc - EVERY SINGLE ONE !! :T :T And if they don't send you those statements in the 40 days then you can report them to the Information Commissioner :T

Pam

hi, I love this site and you seemto know your stuff, I go through these replies and am glad there is people like you egging us along, my statements arrived Saturday morning in a battered envelope whats up with natwest other people I have read says there's come in the same state, anyway all in all they owe me from 2004 till now £2,856 thats without intrest so now I am writing the first letterto ask for it back, thanks julie.:eek:

juliebro

hi, writing my first letter do I just write the amount I have added up or do I send the statements with it out lined, julie.

frugalpam

juliebro wrote: »

hi, writing my first letter do I just write the amount I have added up or do I send the statements with it out lined, julie.

Hi Julie - I enclosed a spreadsheet with my letter which listed

• date of charge
• type of charge (e.g. returned DD)
• amount

and totalled up the full amount. I kept hold of the statements incase I needed them for any other reason e.g. it's been useful having those 6 yrs of statements to check up on other things, esp for reclaiming charges purposes.

Good luck!

Pam

frugalpam

jayneg wrote: »

Hi Pam

Jayne here. I think we have exchanged notes in the past. Im at the same stage as you, probably just a couple of weeks ahead. I have my court date with Cobbetts on 4 July. Im no expert, but if I can give any help let me know. I was nervous too but its done now - just hoping they will pay out before the court date! Chin up!! Jayne G.

Hi Jayne - thanks for your post!
I've been having a good read in the 'successes' thread, so that's really got my resolve and optimism back again. I think they often pay up before the actual court date from all I'm reading, so lets hope that happens to us !
Keep me posted how you get on,

Pam

juliebro

frugalpam wrote: »

Hi Julie - I enclosed a spreadsheet with my letter which listed

• date of charge
• type of charge (e.g. returned DD)
• amount

and totalled up the full amount. I kept hold of the statements incase I needed them for any other reason e.g. it's been useful having those 6 yrs of statements to check up on other things, esp for reclaiming charges purposes.

Good luck!

Pam

thanks for that am going to do all that later and get it sent tuesday moring, having a !!!! time over money at the moment and struggling to pay a loan and mortgage just reading this site gives me hope.