NatWest (merged)

smudgemanc26

PAWI69 wrote: »

I love your signature....it's my motto too :j

Aww thanks About doing without u mean or never getting another card? haha Yeah if only i knew then what i know now eh!!

smudgemanc26

Sorry to be a pain and its probably on this board already and you people in the know are sick of answering the same questions by newbies! But since writing my claim i have been charged an extra £170.

As i have recently sent my court letter yesterday giving them 14 days shall i just wait and add this extra amount on to my MCOL (if it goes that far) or shall i just draft another quick letter and send this to them now?

This charging business is a pain - why wont they learn eh! Jen x

PAWI69

smudgemanc26 wrote: »

Sorry to be a pain and its probably on this board already and you people in the know are sick of answering the same questions by newbies! But since writing my claim i have been charged an extra £170.

As i have recently sent my court letter yesterday giving them 14 days shall i just wait and add this extra amount on to my MCOL (if it goes that far) or shall i just draft another quick letter and send this to them now?

This charging business is a pain - why wont they learn eh! Jen x

You can, out of courtesy, write to your bank & tell them of the revised changes in charges & attach a new list of charges with it but tell them your timescales still stand, don't forget to send it recorded delivery! You can add it in with your MCOL claim (as you said, if it gets that far)

Don't worry about asking questions that may have been asked before, if someone knows the answer or can point you in the right direction, they will. This site is a goldmine of information, it would take weeks/months to read through it.....but it's great :T thanks to Martin :money:

smudgemanc26

PAWI69 wrote: »

You can, out of courtesy, write to your bank & tell them of the revised changes in charges & attach a new list of charges with it but tell them your timescales still stand, don't forget to send it recorded delivery! You can add it in with your MCOL claim (as you said, if it gets that far)

Don't worry about asking questions that may have been asked before, if someone knows the answer or can point you in the right direction, they will. This site is a goldmine of information, it would take weeks/months to read through it.....but it's great :T thanks to Martin :money:

Thanks - yeah i agree this site is great im addicted and becoming a money saving geek now :rotfl:

Do you think this would be ok if i emailed it to the customer relations address - only cos it means another trip to the PO which i wouldnt be able to do today. Maybe they might hurray my initial claim up or tell me i have an offer so they wont have to pay me the extra and if they did i think i would be likely to forget about the additional charges at this mo in time!

PAWI69

smudgemanc26 wrote: »

Thanks - yeah i agree this site is great im addicted and becoming a money saving geek now :rotfl:

Do you think this would be ok if i emailed it to the customer relations address - only cos it means another trip to the PO which i wouldnt be able to do today. Maybe they might hurray my initial claim up or tell me i have an offer so they wont have to pay me the extra and if they did i think i would be likely to forget about the additional charges at this mo in time!

Good idea, tell them of the recent letter you sent them & this is added on/in addition/revised total amount....you know what I mean

Edited to add: Don't forget the usual....your account number ect & print a copy for your records

smudgemanc26

PAWI69 wrote: »

Good idea, tell them of the recent letter you sent them & this is added on/in addition/revised total amount....you know what I mean

Edited to add: Don't forget the usual....your account number ect & print a copy for your records

I have just mailed it - i did remember to put my account number on it although i forgot to add a reference number a lady gave me on the phone yesterday! I have a copy saved to my email folder.

I briefly said i wrote on the 20th March requesting a refund of charges and since my letter further charges have been added so please find enclosed a copy of revised charges incorporating additional recent charges. And to note that my timescale still stands and i look forward to receiving a reply within 14 days otherwise i will commence court proceedings.

Hopefully if i mither them enough they may just give in quite soon! haha

Thanks again for your help

MoneyMiser

Hi All,

Sent my letter about 2-3 weeks ago now and had no response. Is there a number I can call to see what is happening?

Should I send another letter now threatening court action?

smudgemanc26

MoneyMiser wrote: »

Hi All,

Sent my letter about 2-3 weeks ago now and had no response. Is there a number I can call to see what is happening?

Should I send another letter now threatening court action?

Try ringing customer care 0800 015 4212.

As for your letter do you mean your first one or 2nd one?

Googlebot_2

I want to claim back just under a £1000 between two accounts. Using the Claim site recommended how much will this cost me?

Any help would be appreciated

MoneyMiser

smudgemanc26 wrote: »

Try ringing customer care 0800 015 4212.

As for your letter do you mean your first one or 2nd one?

Thanks,

Yeah its my first letter that I'm waiting on a reply from, so if I don't get the answer I need from them now, I'll send the second