NatWest (merged)

pigsmightfly

cityslaphead wrote: »

I was about to pull the trigger with MCOL (online court action), gave them a call and they told me an offer will be sent within 21 days, which I should be "very" happy with. This needed to be validated first, but did not include interest. Natwest also said that they have to reply within 8 weeks of complaints sent according to OFT rules.

Chances are you will wait a lot longer than 21 days - its normally one of their delaying tactics - and I bet you won't be "Very" happy with what they offer - not many people are at the first offer.

Once the timescales are up in the letters you send them, you should also definately carry onto the next step even if this involves starting your court claim

Bluebirds1975

All ways stick to your time fram and dont wait for the bank

Move onto the next stage and send them a letter saying your are going to take them to court.

All this waiting is just delaying tactics. Dont stand for it

misspoppy

Hi

Can some one tell me what I should do next, I sent my request for my statements in Jan to Mr Lyons, the letter was signed for but I've heard nothing. What should I do now?

Thanks

pigsmightfly

misspoppy wrote: »

Hi

Can some one tell me what I should do next, I sent my request for my statements in Jan to Mr Lyons, the letter was signed for but I've heard nothing. What should I do now?

Thanks

Hi!

I sent my letter to the same place and heard nothing. Send them another letter (see below) which was originally posted by Rex_Mundi saying you will report them to the IC if they do not reply:

ACCOUNT NUMBER XXXXXXXX

I sent a letter and £10 cheque on the [insert date of first request] requesting six years of bank statements as is my right under the Data Protection Act. I have been expecting copies of my statements within the 40 days stipulated under the D.P.A. As yet I have not received any correspondence from you.
By not supplying the information I requested, you have breached my rights under the D.P.A. You leave me with no alternative that if I do not receive copies of my bank statements within the next seven days, I will forward copies of my requests to the Information Commissioner.

I look forward to your timely response.

Find enclosed a copy of my original letter.

misspoppy

Thanks I will do that. Did work for you quickly?

pigsmightfly

misspoppy wrote: »

Thanks I will do that. Did work for you quickly?

I got a reply from them after this letter...just the normal we are looking into it.

As yet I haven't had a "proper" reply from them so have reported them to the IC now who are getting in touch with them on behalf as they are just messing around.

Good luck though. Keep us updated

misspoppy

ok I will although i'm thinking i should just go straight to the IC but I can't work out how to do it from their website

pigsmightfly

misspoppy wrote: »

ok I will although i'm thinking i should just go straight to the IC but I can't work out how to do it from their website

On their website you need to click on complaints and fill out the online complaints form

bigtruck_2

PAWI69 wrote: »

Hi, I made my cheque payable to NatWest for £10, got my statements a while ago but they only cashed the cheque yesterday, so, if you are low on funds in your account, make sure you always keep £10 in credit incase they debit your account a long time after & you incur further charges.

Hope this helps & the best of luck to you with your claim :beer:

Thats great; thanks for your help :cool:

misspoppy

pigsmightfly wrote: »

On their website you need to click on complaints and fill out the online complaints form

Thanks I'll have another look