NatWest (merged)

feedering

ukpam2000 wrote:

Thanks Ken! I've just rung Natwest to ask them if my copy statements are on their way, and yes, apparently they are. 6yrs of statements for a fiver. I have my highlighter pen at the ready :rotfl:

Pam

Remember to add the £5 to your claim, you can reclaim the SAR money as well.

frugalpam

feedering wrote:

Remember to add the £5 to your claim, you can reclaim the SAR money as well.

Thanks - didn't know I could get that back as well. Please can you tell me what the SAR money is - am new to all this. Sorry if it's a daft question...

Pam

feedering

ukpam2000 wrote:

Thanks - didn't know I could get that back as well. Please can you tell me what the SAR money is - am new to all this. Sorry if it's a daft question...

Pam

Sorry thats the cash they charge you to get your statements/ list of charges.

feedering

ukpam2000 wrote:

Thanks - didn't know I could get that back as well. Please can you tell me what the SAR money is - am new to all this. Sorry if it's a daft question...

Pam

May I also just say that Natwest are now paying up after the first letter. I reclaimed the charges for my work mate Natwest paid £4158 after the prelim letter.

frugalpam

feedering wrote:

May I also just say that Natwest are now paying up after the first letter. I reclaimed the charges for my work mate Natwest paid £4158 after the prelim letter.

Thanks again for your help. That's really encouraging to hear - I'm a bit nervous about them calling my bluff, and saying they'll see me in court: maybe they're realising we all mean business now. From what I'm reading though, court is the last place the banks want to go to.
I'm just dying to work out how much I can claim back from them !

Pam

karen5416

I have just phoned the Natwest number to query my claim, was passed from pillar to post then a snotty nosed woman told me to put my claim in writing, i stated i had allready done this on the 27th last month, received a letter to say they were dealing with it then nothing more... she took me home number to phone me back....what does that mean ...getting a bit worried now..

karen5416

Ohhh they phoned me straight back to say there was an offer letter in the post, should reach me in a couple of days..ohhh now excited lol

Greggie

Hi,

Had a call on answer phone this morning saying they still hadn't received my claim!

Now been on hold for 10 mins trying to call them back :mad:

Also had my 10 fee returned by Cap One saying they don't except cash and can I resend using cheque or postal order!!!!!

Also received letter back from GE Money asking for 10 fee!

Not having much luck at all..Any tips?:mad: :rolleyes:

pigsmightfly

I'm having the same trouble with Natwest - think they are just trying ti p**s people off in the hope they will give up!

Sent them the first letter requesting statements. Sent an email to check if they had received it. Got a reply saying that they had no record of it (surprise surprise) and to telephone the lending department for further help.

I emailed them back asking for the fax or email for the lending department as I wanted everything in writing and also asked why I had to deal with the lending department when they classed it as a complaint.

Got another reply froma different person saying they can confirm they have reiceve my letter and have forwarded my email to the customer services to let them know I was chasing it up!

It was the customer services I contacted in the first place!

Make your mind up Natwest :mad:

mercury238

Hi

I'm in the money claim process at the moment and send off my AQ last week. However my fiance has told me something that has got me a little concerned....
Apparently there is an investigation going on into these bank charges - due to the amount of people reclaiming them with the results due to be released in March. He says it is possible that the charges could be proved to be legal so therefore no more claims could be made. Has anyone else heard anything about this?