HSBC (merged)

Irezumi_Muzan

I am... fuming... HSBC promised my reclaimed charges would be in yesterday. Today, it isn't in and they have added another £25 charge to my account for being overdrawn... I am waiting for customer services to call me back (I have already got incredibly irate once). They have half an hour before I get REALLY mad... This money should have been in last Friday.

Irezumi_Muzan

Grr! HSBC had no good reason for not paying my money back ("I dunno what's going on... sorry") and have promised to get my money to me by midnight tonight but I've already called the ombudsman who was actually quite suprised by the way HSBC have behaved so they are getting involved to hopefully get the money that they have charged me overnight back.

And I told the woman at the complaints department at HSBC to put a note on my account that that was the last time I would be calling and all further correspondents would be through the courts...

minty18

the 14 day letter i sent hsbc has now run out so i'm about to send the LBA.

I just rang them to get an update and they informed me that a response letter has been issued and is being checked before being sent out, "probly early next week", so my question is "should i wait till i receive this letter to see what it reads before sending the LBA?"

nell06

jem170884 wrote:

i WOULD STICK TO YOUR DEADLINES TBH, I DONT THINK I DID MINE RIGHT, ALL I DID WAS PUT STATEMENT DATE AND TOTAL AMOUNT OF CHARGES, I DIDNT DETAIL EACH INDIVIDUAL ONE, whoops sorry about caps!

Have just finished going through all my statements on line. I've just been using an excel spreadsheet to document my charges but all the information I can find online is 'Total Charges to 17xxxxx'.

Is this enough information to send?

Edinburghlass_2

Do you know if this total includes overdraft interest that you can't claim? The bank may well ask for a detailed description at a later date as they will check what you have claimed for.

relynutz

i have gone as far as taking hsbc to court, not fully expecting to go to court
am claiming back almost £3500!!!!!!
i got letter this morning saying that the case is going to court on 5th march
the letter says that the hearing will only last 5 mins!!!!!
could someone please advise on what i need to do???

the letter goes on about being test case as well
have tried phoning dg solicitors but just cant get through to anyone just the voice mail

bargainhunter90

I have requested my statements and have received 19 envelopes with statements and put them into date order.

They date back to March 2004 and has now been a few days without any further statements received.

Do I wait until the 40 days are up or do I need to send another letter out asking for the rest of the statements now.

minty18

bargainhunter90 wrote:

I have requested my statements and have received 19 envelopes with statements and put them into date order.

They date back to March 2004 and has now been a few days without any further statements received.

Do I wait until the 40 days are up or do I need to send another letter out asking for the rest of the statements now.

I'd call them if i was you, thats what i done and i recieved all of them in one big envelope a few days later!

Andypez

mictt09 wrote:

If you make a claim through money claim online does it cost anything

yes it does cost, but see the table of charges, however it is worth bearing in mind that if you pay those fees to moneyclaim or the county court, you are entitled to add them to your claim, therefor in theory, costing you nothing.

hope this helps

frosted

Broaders wrote:

Hi all! Myself and my friend have both sent out the second letter to HSBC bank, stating the amount we wish to reclaim. Whilst HSBC has responded within the 14 days as requested, they have issued to both of us a holding letter stating that they are "looking into matters". Is this common? Should we be taking further action on this period?
Any advice would be welcome.
Thanks!

Hi I got this too, and I didn't bug them till they next replied (just yesterday! took about 1 month though) and I think other people had the same experience as well (from what I read in the forum, quite some pages back I believe). I think it should be fine, because HSBC offered to refund my full claim (was so pleased!) Just sit tight and good luck!